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Book Wellspring by Silks Jiaoxi
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Escape to Wellspring by Silks, a luxurious oasis of tranquility. Enjoy private onsen tubs, an infinity swimming pool with breathtaking views. Indulge in exquisite onsite cuisine made with organic and sustainable ingredients. Discover the beauty of Yilan's natural hot springs and captivating local culture at Wellspring by Silks. Enjoy luxurious facilities including a mesmerizing pool, rejuvenating hot spring bath, and seamless check-in/out process. Relax in air-conditioned rooms with private balconies/terraces, complimentary Wi-Fi, invigorating showers, and premium toiletries. Explore nearby landmarks such as Jiaoxi Hot Springs Park and Tangweigou Jiaosi Hot Spring Park. Create unforgettable memories at Wellspring by Silks with your travel partner. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Sparkling clean
Located in heart of Yilan
Check-in [24-hour]
Great Breakfast
Front desk [24-hour]
Car park
Shuttle service
Free Wi-Fi in all rooms!
Swimming pool [outdoor]
Hot tub
Luggage storage
Check-in/out [private]
24 travelers have booked today.
Based on 7,398 verified reviews
9.3
9.2
9.2
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8.4
7.8
Location rating score
There are 47 places in walking distance!
Value for money | 8.4 |
Distance to city center | 0 KM |
Location rating | 9.3 |
Nearest airport | Taipei Songshan Airport (TSA) |
Distance to airport | 34.4 km |
Does Wellspring by Silks Jiaoxi have bars on-site?
Experience your vacation the finest way with a drink in your hand at Wellspring by Silks Jiaoxi's poolside bar available right in front of your doorstep for when you need a sip or two.
What attractions are near by Wellspring by Silks Jiaoxi that are in walking range?
While staying at Wellspring by Silks Jiaoxi, kick start your vacation by discovering the nearest attractions that are within walking distance to the property which include Red Yeast Museum, Jiaosi Hot Spring Park, and Jiaoxi Hot Springs Park.
What are the property's policies for children's bedding at Wellspring by Silks Jiaoxi?
Wellspring by Silks Jiaoxi's policy concerning children's bedding considers guests age 7 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
How many floors does Wellspring by Silks Jiaoxi have?
Wellspring by Silks Jiaoxi has a total of 12 floors.
How many rooms does Wellspring by Silks Jiaoxi have?
Wellspring by Silks Jiaoxi has a total of 119 rooms.
What payment cards are accepted at Wellspring by Silks Jiaoxi?
Wellspring by Silks Jiaoxi accepts up to 6, with payment card selections such as Discover Card, American Express, MasterCard, and Visa.
What do visitors love most about Wellspring by Silks Jiaoxi?
Past guests that stayed at Wellspring by Silks Jiaoxi have given this property a rating of 9.271 for its exceptional location as the main highlight for their stay.
What is the verified guest review consensus about Wellspring by Silks Jiaoxi's view?
75.0% of our verified visitor ratings have given a positive review and responses about this property's view. You can look up on more detailed customer reviews, and comments for Wellspring by Silks Jiaoxi down in the review section.
What is the verified guest review consensus about Wellspring by Silks Jiaoxi's food?
65.0% of our past guest evaluations have given a positive review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Wellspring by Silks Jiaoxi down in the review.
What is the typical rating that verified Couples' have given to Wellspring by Silks Jiaoxi?
Verified couple travelers that have stayed at this property have given Wellspring by Silks Jiaoxi an average rating of 8.9. You can look up on more descriptive customer ratings, and remarks by filtering for a specific type of verified guest travelers down in the review section.
What time is check-in and check-out at Wellspring by Silks Jiaoxi?
Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.
What is the closest airport to Wellspring by Silks Jiaoxi?
The closest airport to Wellspring by Silks Jiaoxi is Taipei Songshan Airport, 34.0 km away.
Experience Tranquility at Wellspring by Silks in Yilan, Taiwan
Nestled in the heart of Yilan, Taiwan, Wellspring by Silks is a luxurious 4.5-star hotel that offers a serene and tranquil retreat for travelers seeking a peaceful escape. With its prime location and impeccable service, this hotel is the perfect choice for both business and leisure travelers.
Upon arrival, guests are greeted by a warm and welcoming atmosphere, inviting them to unwind and relax. The check-in process begins at 03:00 PM, allowing guests ample time to settle in and make themselves comfortable. The hotel's attentive staff is always on hand to assist with any requests or questions, ensuring a seamless and hassle-free check-in experience.
Wellspring by Silks boasts a total of 119 beautifully appointed rooms, each designed with the utmost care and attention to detail. The hotel was built in 2014 and underwent renovations in 2015, ensuring that guests enjoy modern amenities and stylish decor throughout their stay. From cozy and intimate rooms to spacious and luxurious suites, there is an accommodation option to suit every traveler's needs and preferences.
Families traveling with children should take note of the hotel's child policy. While Wellspring by Silks does not allow children to stay free of charge, there may be additional charges for their accommodation. This policy ensures a peaceful and serene environment for all guests, making it an ideal choice for those seeking a tranquil getaway.
When it's time to explore the surrounding area, guests will be delighted to discover that Wellspring by Silks is conveniently located just a stone's throw away from the city center. With a distance of 0 KM, guests can easily access the vibrant city attractions, shopping districts, and local landmarks, immersing themselves in the rich culture and heritage of Yilan.
Whether you're traveling for business or leisure, Wellspring by Silks promises an unforgettable experience of tranquility and luxury. With its impeccable service, stylish accommodations, and prime location, this hotel is the perfect choice for discerning travelers looking to escape the hustle and bustle of everyday life.
Unwind and Stay Active at Wellspring by Silks's Sports Facilities
At Wellspring by Silks, guests can enjoy a range of top-notch sports facilities, ensuring a memorable and active stay. Dive into the refreshing outdoor pool, perfect for a leisurely swim or some invigorating laps. Surrounded by lush greenery and offering stunning views of the surrounding landscape, the pool provides a tranquil oasis for relaxation and rejuvenation.
After a refreshing swim, head over to the poolside bar, where you can indulge in delicious snacks and refreshing drinks. Sip on a tropical cocktail or enjoy a cold beer while lounging by the pool, basking in the warm sunshine. The poolside bar offers a relaxed and laid-back atmosphere, making it the perfect spot to unwind and socialize with friends or fellow guests.
Whether you're looking to stay active or simply unwind, the sports facilities at Wellspring by Silks have got you covered. Immerse yourself in the serenity of the outdoor pool or enjoy a refreshing drink at the poolside bar, creating unforgettable memories during your stay.
Convenience Facilities at Wellspring by Silks
At Wellspring by Silks, convenience is at the heart of the guest experience. With a range of thoughtful facilities, your stay in Yilan, Taiwan will be effortless and enjoyable. The hotel offers a laundry service, ensuring that you always have fresh and clean clothes throughout your stay. Additionally, safety deposit boxes are available for your peace of mind, allowing you to securely store your valuables.
Stay connected with the complimentary Wi-Fi in public areas, allowing you to easily browse the internet or stay connected with loved ones. For those who prefer to smoke, there is a designated smoking area provided. Furthermore, each room is equipped with free Wi-Fi, ensuring that you can stay connected from the comfort of your own space.
Traveling with luggage? No problem. The hotel offers luggage storage facilities, allowing you to explore the city without the burden of carrying your bags. Finally, daily housekeeping ensures that your room is always clean and tidy, providing you with a comfortable and relaxing environment throughout your stay at Wellspring by Silks.
Convenient Transport Facilities at Wellspring by Silks
At Wellspring by Silks, we understand the importance of convenient transport options for our guests. Whether you are arriving by car or prefer to explore the beautiful surroundings with our organized tours, we have you covered. Our hotel offers a spacious car park onsite, ensuring that you can easily find a parking spot and have peace of mind during your stay. Best of all, the car park is free of charge, allowing you to save on parking fees and allocate your budget towards other memorable experiences.
For those who prefer to leave the driving to someone else, our shuttle service is available to transport you to and from nearby attractions and transportation hubs. Whether you want to explore the charming city of Yilan or catch a train to Taipei, our shuttle service will ensure a hassle-free journey. Additionally, our friendly staff can assist you with ticket services, making it convenient for you to plan your excursions and explore all that Yilan has to offer.
At Wellspring by Silks, we prioritize your convenience and aim to provide you with a seamless travel experience. With our range of transport facilities, you can focus on enjoying your stay and creating unforgettable memories in Yilan, Taiwan.
Indulge in Culinary Delights at Wellspring by Silks
At Wellspring by Silks, dining is an experience that will tantalize your taste buds and leave you craving for more. The hotel boasts a top-notch restaurant that offers a delectable array of dishes, prepared by skilled chefs using the freshest ingredients. Whether you are a fan of international cuisine or crave authentic Taiwanese flavors, the restaurant at Wellspring by Silks has something to satisfy every palate. From mouthwatering seafood delicacies to succulent grilled meats, each dish is crafted with precision and passion. The elegant and inviting ambiance of the restaurant makes it the perfect setting for a romantic dinner or a delightful meal with friends and family.
To start your day on a delicious note, Wellspring by Silks offers a sumptuous breakfast buffet. Wake up to a wide selection of freshly baked pastries, tropical fruits, cereals, and hot dishes. Indulge in a steaming cup of coffee or choose from an assortment of teas to kickstart your morning. The breakfast buffet ensures that you are energized and ready to explore the beautiful city of Yilan. With attentive staff and impeccable service, dining at Wellspring by Silks is a truly memorable experience.
Luxurious and Spacious Rooms at Wellspring by Silks
Experience ultimate comfort and luxury at Wellspring by Silks with a variety of room types to suit every traveler's needs. Choose from the elegantly designed 2 Single Beds Superior Non-Smoking room, offering 33 square meters of space and two comfortable single beds. For those seeking a more spacious option, the Corner Suite boasts a generous 66 square meters of space and features two single beds.
Indulge in the Deluxe Double Non-Smoking room, offering a spacious 53 square meters of space and a luxurious king bed. Perfect for families, the Family Room - Non-Smoking provides 40 square meters of space and features two double beds for a comfortable stay. Alternatively, the Hollywood Family Quadruple Room - Non-Smoking offers the same amount of space and bedding options.
For a touch of elegance, the Hollywood Room with King Bed offers 40 square meters of space and a plush king bed. Experience the traditional Japanese style with the Japanese Tatami Room - Twin, providing 23 square meters of space and twin beds.
Booking your stay at Wellspring by Silks through Agoda ensures you get the best prices and an easy, hassle-free experience. With Agoda's extensive network and user-friendly platform, you can effortlessly browse and compare room options, guaranteeing you find the perfect fit for your stay. Take advantage of Agoda's exclusive deals and discounts to make your stay at Wellspring by Silks even more affordable and enjoyable. Book now and embark on a memorable journey at this exquisite hotel in Yilan, Taiwan.
Discover the Tranquil Charm of Jiaoxi Township in Yilan, Taiwan
Nestled in the scenic Yilan County, Jiaoxi Township offers a serene and rejuvenating escape for travelers seeking a break from the bustling city life. Known for its natural hot springs and stunning landscapes, this charming town is a hidden gem waiting to be explored.
Immerse yourself in the therapeutic waters of Jiaoxi's renowned hot springs, which are rich in minerals and believed to have healing properties. Whether you choose to soak in a private hot spring bath or indulge in a relaxing spa treatment, the rejuvenating effects are sure to leave you feeling refreshed and revitalized.
Aside from its hot springs, Jiaoxi Township is also blessed with picturesque surroundings. Take a leisurely stroll along the Lanyang River and marvel at the scenic views of the surrounding mountains. Explore the stunning Wufengqi Waterfall, a cascading beauty that is a must-visit for nature enthusiasts. For those seeking a taste of local culture, Jiaoxi Old Street is lined with charming shops and stalls, offering a variety of local delicacies and souvenirs.
Traveling to Wellspring by Silks in Yilan, Taiwan
Located in the charming Jiaoxi Township of Yilan, Taiwan, Wellspring by Silks is a tranquil retreat that offers a perfect escape from the hustle and bustle of city life. Getting to this hidden gem is a breeze, thanks to the convenient access provided by the nearby airports.
If you're flying into Yilan, Taiwan, the nearest airport is Taiwan Taoyuan International Airport (TPE). From the airport, you can take a taxi or a bus to reach Wellspring by Silks. The taxi ride takes approximately 1.5 to 2 hours, depending on the traffic, and offers a comfortable and direct journey to the resort. Alternatively, you can take a bus from the airport to Jiaoxi Township, which takes around 2 to 2.5 hours. From the Jiaoxi Township bus station, Wellspring by Silks is just a short taxi ride away.
Another option is to fly into Taipei Songshan Airport (TSA), which is also located near Yilan, Taiwan. From the airport, you can take a taxi or a bus to Jiaoxi Township. The taxi ride takes around 1.5 to 2 hours, while the bus journey takes approximately 2 to 2.5 hours. Once you arrive in Jiaoxi Township, you can easily reach Wellspring by Silks by taking a short taxi ride.
No matter which airport you choose to fly into, the journey to Wellspring by Silks promises to be a delightful experience. As you travel through the picturesque landscapes of Yilan, you'll be enchanted by the natural beauty and tranquility that surrounds you. So sit back, relax, and get ready to embark on a memorable journey to this idyllic retreat.
Explore Natural Beauty and Relaxation at Wellspring by Silks
Nestled amidst the stunning natural landscapes of Yilan, Taiwan, Wellspring by Silks provides the perfect base for exploring the area's most enchanting landmarks and attractions. Just a short distance away, you'll find the breathtaking Wufengchi Waterfall, where cascading waters create a mesmerizing spectacle. Immerse yourself in the tranquility of nature as you take in the lush greenery and listen to the soothing sounds of the waterfall.
For those seeking relaxation and rejuvenation, Jiaoxi Hot Springs Park and Tangweigou Jiaosi Hot Spring Park are within easy reach. Indulge in a therapeutic soak in the mineral-rich hot springs, known for their healing properties. Feel your worries melt away as you soak in the warm waters, surrounded by picturesque scenery.
Nature enthusiasts will also appreciate the nearby Linmei Shipan Trail, offering a scenic hike through a lush forest. Explore the diverse flora and fauna as you make your way along the trail, and be rewarded with stunning panoramic views at the summit. Whether you're seeking adventure or tranquility, Wellspring by Silks is the ideal starting point for discovering the natural wonders of Yilan.
Convenient Public Transport Stations near Wellspring by Silks
Wellspring by Silks is perfectly situated near several public transport stations, making it incredibly convenient for guests to explore the beautiful surroundings of Yilan, Taiwan. The hotel is just a short distance away from Sicheng Station, which provides easy access to various parts of the city. Whether you're planning to visit the bustling night markets, immerse yourself in the local culture, or embark on a scenic adventure, Sicheng Station will be your gateway to all these exciting experiences.
For those looking to venture further, Jiaoxi Bus Station is also within close proximity to the hotel. This bus station offers a wide range of routes and destinations, allowing guests to easily explore the neighboring towns and attractions. Whether you're interested in visiting the stunning Wufengchi Waterfall, relaxing in the rejuvenating hot springs, or exploring the charming streets of Jiaoxi, the bus station provides a convenient and affordable way to get around.
Additionally, Jiaoxi Railway Station is another convenient option for guests staying at Wellspring by Silks. This railway station connects Yilan to other major cities in Taiwan, making it an ideal choice for those looking to explore beyond the local area. With regular train services and comfortable seating, guests can easily plan day trips to nearby cities such as Taipei or Taichung, or even venture further to the scenic east coast of Taiwan.
With these excellent public transport options available near Wellspring by Silks, guests can enjoy the freedom to explore Yilan and beyond without any hassle or inconvenience.
A Culinary Adventure Awaits
When it comes to dining options near Wellspring by Silks, guests are spoiled for choice. Just steps away from the hotel, you'll find a range of delectable eateries to satisfy every craving. Start your day with a hearty breakfast at Han Lin Breakfast Restaurant, known for its mouthwatering traditional Taiwanese breakfast dishes. For lunch, indulge in the famous Wu-Tau Chishang Lunchbox Yilan Jiaoxi Shop, where you can savor the flavors of authentic Taiwanese lunchboxes. In the evening, head to Chuan Izakaya Restaurant for a taste of Japanese cuisine, or try the flavorful dishes at Rakuzan Ramen. If you're in the mood for seafood, Seafood And Goose is the place to go, offering an array of fresh seafood delicacies. For a juicy steak dinner, Li Qun Steak House is a must-visit, known for its perfectly cooked cuts of meat. And if you're craving some local favorites, Yu Bafang Beef Noodle Restaurant and Dian Zao Can are both excellent choices. Finally, don't miss out on the crispy and flavorful fried chicken at Parker Crispy Chicken. With such a diverse selection of restaurants just a stone's throw away, your taste buds are in for a treat during your stay at Wellspring by Silks.
Shop Till You Drop at Nearby Landmarks
Wellspring by Silks is not only a haven of tranquility, but it is also conveniently located near several shopping landmarks. Art enthusiasts will be delighted to visit the Mary Leu Fine Art Carving Gallery, where they can admire exquisite wood carvings and learn about the rich cultural heritage of Yilan. For those looking to indulge in wellness products, a visit to the Song Sha Glossy Ganoderma Farm is a must. Here, you can explore the farm and shop for high-quality ganoderma products known for their health benefits. History buffs will be fascinated by a trip to the Red Yeast Museum, where they can discover the traditional process of making red yeast rice and purchase organic red yeast products. With these exciting shopping landmarks just a stone's throw away, Wellspring by Silks offers the perfect blend of relaxation and retail therapy.
Affordable Luxury at Wellspring by Silks in Yilan
Experience the perfect blend of luxury and affordability at Wellspring by Silks in Yilan, Taiwan. With an average room price of just $238, this exquisite hotel offers exceptional value for money, making it an ideal choice for budget-conscious travelers seeking a touch of elegance.
Compared to the average price of a hotel room in Yilan, which stands at $133, Wellspring by Silks provides an extraordinary opportunity to indulge in a world-class accommodation experience without breaking the bank. From the moment you step into the hotel's stylish lobby, you'll be captivated by its sophisticated ambiance and impeccable attention to detail.
Each room at Wellspring by Silks is meticulously designed with comfort and relaxation in mind. Featuring modern amenities and elegant furnishings, you'll find everything you need for a truly memorable stay. Whether you're traveling for business or pleasure, this hotel offers a haven of tranquility amidst the bustling city of Yilan.
Don't miss out on this incredible opportunity to enjoy affordable luxury at Wellspring by Silks. Book your stay today and discover the perfect balance between price and quality, ensuring a remarkable experience in the heart of Yilan, Taiwan.
Fantastic Stay at Wellspring by Silks
Wellspring by Silks in Yilan, Taiwan is a truly exceptional hotel that offers an unforgettable experience for both kids and adults. The staff members are incredibly friendly and helpful, ensuring that every guest feels welcome and well taken care of. The hotel's location is superb, providing easy access to the area's attractions, and the pool is a great place to relax and unwind. The rooms are immaculate and well maintained, guaranteeing a comfortable stay. With its excellent service, beautiful environment, and top-notch facilities, Wellspring by Silks comes highly recommended for anyone visiting the area.
Exquisite Comfort and Exceptional Service at Wellspring by Silks
Discover a haven of luxury and tranquility at Wellspring by Silks in Yilan, Taiwan. With an impressive overall rating of 8.9, this hotel has garnered rave reviews from satisfied guests who have experienced its exceptional service and exquisite comfort. From the moment you step foot into this elegant establishment, you will be greeted by a team of dedicated staff members who are committed to ensuring your stay is nothing short of extraordinary.
One of the standout features of Wellspring by Silks is its impeccable cleanliness, with a remarkable rating of 9.1. Whether you are staying in one of the stylish guest rooms or indulging in the hotel's state-of-the-art facilities, you can expect a pristine environment that is meticulously maintained. The attention to detail is evident in every corner of the hotel, allowing you to relax and unwind in a space that exudes serenity and sophistication.
Located in the heart of Yilan, Wellspring by Silks boasts a superb location with a rating of 9.2. Guests can easily explore the vibrant city and its many attractions, including the nearby Yilan Distillery Chia Chi Lan Wine Museum and the stunning Taiping Mountain. With such a convenient location, you can make the most of your time in Yilan and immerse yourself in the rich culture and natural beauty of the area. Whether you are a leisure traveler or here on business, Wellspring by Silks offers the perfect base for your stay, ensuring you have a memorable and enjoyable experience.
Excellent8.7
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Car parking spaces are limited, it can not be reserved in advance. If the car parking space inside the property is full, please go to the nearby contracted parking lot "Taiwan Parking".
Respond to the government's environmental protection, reduce plastic and love the earth! (Google translate)
From 2023.07.01, disposable accessories (toothbrush, toothpaste, razor, shaving foam, comb and shower cap, etc.) will not be provided.
Travelers are invited to bring their own personal toilets to reduce environmental pollution!
If you need to use disposable spare parts, please contact the front desk to ask for them.
Thank you for practicing sustainable tourism with us.
Provided by verified guests of
Excellent
10 most recent verified ratings received by the property
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220 meters to public transportation
Located in heart of Yilan
Free Wi-Fi in all rooms!
Hot spring bath
Thank you for the upgrade from the front desk staff”
Very good front desk service, and the staff at the pool are also very attentive. The only thing that I didn't find friendly was the restaurant, everything else was super satisfying. Thank you to the front desk girl who helped with the upgrade, and the front desk staff were very proactive in assisting with inquiries (both at the front desk and at the entrance, the young people). It's very close and convenient to the neighboring sister hotel, Just Sleep. The two hotels are very similar. Of course, the experience at Crystal Spring is even better, with better services and facilities. If I were to recommend, I would suggest that travelers without children can pay a little more to stay at Crystal Spring. I'm very grateful to the front desk for providing a great experience during my stay, and I would like to continue staying here in the future. (Oh, the outdoor hot spring pool is indeed a bit small, but the view, environment, and experience make up for it. Couples may not be able to soak together, but if you're alone, you can still enjoy it lying down.)
親愛的貴賓,您好! 感謝您選擇入住礁溪晶泉丰旅,非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶;謝謝您的肯定,很榮幸整體住宿品質以及服務團隊的親切接待,能深受您的喜愛,再次感謝您的寶貴意見與讚賞,您的肯定正是我們不斷提升服務品質的最大動力,希望服務團隊的親和力能帶給您賓至如歸的感受,衷心期待您下一次的到訪,給予我們再次為您服務的機會。 敬祝 順心安康 礁溪晶泉丰旅 客務經理 呂宗岳 Ark Lu 敬上
Excellent staff and customer service”
We were only staying one night at the hotel as Yilan was a stopover for us But we did make an effort into researching a good place for this one night and had high hopes for it. The hotel facilities lived up to it. The setup was jap-inspired. Very clean very zen. It was nice to have onsen bath in the room altho it was a little small to comfortably fit 2pax. Breakfast was good and bcos Wellspring shares facilities w sister property Just Sleep next door, guests have ample of onsen options. There was an unfortunate cleanliness issue when we checked in - one of the 'new' towels had a big brown patch on it and there were toothpaste stain on the wall behind one of the sinks. Usually we would mark down the hotel based on such tardy cleaning but the on-duty staff and manager were very responsive after we feedback and gave excellent remedial customer service. That gives me confidence to give Wellspring another shot when I am in the area again.
Dear Melanie, Thank you for choosing to stay at Wellspring by Silks during your recent trip. Your comments are extremely valuable to us since we are always seeking the enhancement of our service standard with each stay. We will keep enhancing our service standard and hope we could have the second chance to welcome you back in the very nearest future. Best regards, Cindy Lin Asst. Operation of Director
Exceptional”
Room is very spacious and clean! Breakfast selection was superb and delicious. Staff also expedited room preparation for early check in or allowed for earlier use of facilities. Facilities usage include those from sister hotel - Just Sleep (Nude onsen, etc.)
Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip and giving your great compliments, which we have shared immediately. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Cheers, Ark Lu Front Office Manager,Wellspring by Silks
Exceptional”
While it doesn't have 5-stars this nicely designed boutique hotel is a pleasant, fresh breeze in Taiwanese generally disappointing hotel industry. What we appreciated the most: (1) Staff service standards are excellent, (2) Everything is new/well maintained, (3) Nice roof-top facilities including Onsen overlooking Jiaoxi, (4) Happy hour & snacks/coffee in lobby, (5) Nicely-appointed rooms, (6) Really comfortable bed, (7) Good location with convenient parking on B1. What we didn't enjoy: (1) Despite the statement on their website, there were no drink or food options by the pool. They say they have a Roof Bar, but they don't, (2) Restaurant options were also limited with hot pot only, (3) Breakfast buffet does not cater to international clientele, (4) Private hot spring area in the room is noisy and opposite to relaxing (because of intensive traffic outside and other hotel guests playing loudly with their phones), (5) Even if the weather in the evening was nice they didn't play the movie on the rooftop (called A Theatre of Stars). Generally it's a nice hotel, but not for this price tag.
Dear Zane Thank you for choosing to stay at Wellspring by Silks during your recent trip. Your comments are extremely valuable to us since we are always seeking the enhancement of our service standard with each stay. We will keep enhancing our service standard and hope we could have the second chance to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks
不錯的住宿”
有兩個可以改進的地方。1. 當天我們入住時比較冷,所以晚上開了暖氣,結果隔天被冷醒。問了櫃檯才知道原來房間的暖氣都是不能用的(只是裝飾用?) 飯店後來有提供電暖器給我們,但如果可以更早知道就好了。(可能因為我當時關節發炎,早上被冷醒後關節炎更嚴重,才特別在意這點,不然平常可能不是太在意) 2. 早餐有些品項吃完就不補了。我們是大約9:20抵達餐廳(早餐表定11:00結束),發現有些熱門品項已經幾乎沒了,詢問了廚師才知道之後也不會補。因此覺得早餐的部分有點可惜,沒有太盡興。如果在意品項的豐富度,建議可以安排更早去吃早餐。 我們在退房時有提出以上兩點建議給櫃檯,櫃檯當下是說“ok! 知道了",沒有其他反饋。希望下次入住時有所改善! 設施的部分都很好!
親愛的 YenLen 貴賓,您好! 感謝您選擇入住礁溪晶泉丰旅,住宿期間造成您的不便,我們深感抱歉,管理團隊針對您提供的住宿建議及服務品質進行檢討改善,期盼為每位貴賓提供更加完善舒適的住宿品質。 亦衷心期待您願再次蒞臨,給予我們為您服務的機會。 敬祝 順心安康 營運副協理 Cindy Lin 林筱涵 敬上