2024
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Awarded as a top choice of Agoda travelers in 2024.

The Westin Surabaya

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Dukuh Pakis, Surabaya, Indonesia, 60216

Highlights

Great breakfast

- Extensive, high-quality breakfast spread with wide variety and attenti...

All of facilities, hospitality and breakfast are the best
Ideal location

- Direct link to Pakuwon Mall with shops and restaurants steps away, eas...

Shops and restaurants just couple of steps away.
Great swimming pool

- Large, well-maintained pool areas including private/warm pools that ar...

They have new kids club and private pool.
Top rated room amenities

- Rooms include practical in-room amenities such as ironing facilities,...

Highly reviewed check-in/out

- Check-in and check-out run smoothly for many guests, with efficient fr...

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Located in Dukuh Pakis near Supermal Pakuwon Indah and Lenmarc Mall, The Westin Surabaya is ideal for two travelers seeking comfort and convenience. Rooms include a personal safe, mini fridge and refreshing showers with fluffy towels; select rooms offer city or outdoor views. Relax by the shimmering outdoor pool, let go with restorative massages, or keep kids entertained at the playground and children’s pool. Start the day with a varied gourmet breakfast available in-room or to-go. Close to shopping, dining and major roads, this full-service hotel suits families and friends exploring Surabaya. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

4 travelers have booked today.

Cleanliness 9.8
Service 9.8
Facilities 9.7
Location 9.7

Based on 1,041 verified reviews

Cleanliness

9.8

Service

9.8

Facilities

9.7

Location

9.7

Value for money

9.4

  • "The room is clean and comfortable,"
  • "All of facilities, hospitality and breakfast are the best"
  • "Awesome service and hospitality from Staff of Westin"
  • "Good location, clean room, and superb staff service."
  • "Breakfast offered with a wide variety of food."
See map

9.7Exceptional

Location rating score

Exceptional location
Exceptional for walking
More details on walking
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There are 69 places in walking distance!

Parking
FREE
Walkable places
Pakuwon Mall
10 m
Supermal Pakuwon Indah
110 m
Hypermart
140 m
Miniapolis
140 m
Supermal Surabaya Convention Center
150 m
Popular landmarks
Surabaya Town Square
6.0 km
Masjid Nasional Al Akbar Surabaya
6.8 km
Surabaya's Zoo
6.8 km
Bungkul Park
7.0 km
Tunjungan Plaza
7.7 km
Closest landmarks
Gigi Sehat
390 m
Punch
410 m
Pasar Modern Lontar
470 m
Java yoga
480 m
Hartini's farm
540 m

Good to know

Value for money9.4
Distance to city center10 km
Location rating9.7
Nearest airportJuanda International Airport (SUB)
Distance to airport15.8 km

Select your room

1/18

Westin Club, Club lounge access, Guest room, 1 King

38 m²/409 ft²
1 king bed
City view

9.9

Exceptional

Room comfort and quality
  • Adjustable height hand-held shower wand

  • Bathtub grab bar

  • Lever handle on door

  • Roll-in shower

  • Electric kettle

  • Bathrobes

  • Bathtub

  • Cleaning products

  • Hair dryer

  • Mirror

1/17

Westin Club, Club lounge access, Guest room, 2 Double

38 m²/409 ft²
2 double beds
City view

10.0

Exceptional

Room comfort and quality
  • Adjustable height hand-held shower wand

  • Bathtub grab bar

  • Lever handle on door

  • Roll-in shower

  • Electric kettle

  • Bathrobes

  • Cleaning products

  • Hair dryer

  • Mirror

  • Private bathroom

1/17

Westin Grand Suite, Club lounge access, Suite, 1 King

97 m²/1044 ft²
1 king bed
City view
  • 2 bathrooms

  • Roll-in shower

  • Electric kettle

  • Bathrobes

  • Bathtub

  • Cleaning products

  • Hair dryer

  • Mirror

  • Private bathroom

  • Shower

1/16

Westin Suite, Club lounge access, Suite, 1 King

78 m²/840 ft²
1 king bed
City view

10.0

Exceptional

Room comfort and quality
  • Roll-in shower

  • Electric kettle

  • Bathrobes

  • Bathtub

  • Cleaning products

  • Hair dryer

  • Mirror

  • Private bathroom

  • Shower

  • Toiletries

1/16

Club lounge access, Junior Suite, 1 King

47 m²/506 ft²
1 king bed
Outdoor view

9.5

Exceptional

Room comfort and quality
  • Roll-in shower

  • Electric kettle

  • Bathrobes

  • Cleaning products

  • Hair dryer

  • Mirror

  • Private bathroom

  • Shower

  • Toiletries

  • Towels

1/15

Westin Deluxe, Guest room, 2 Double

38 m²/409 ft²
2 double beds
City view

9.6

Exceptional

Room comfort and quality
  • Adjustable height hand-held shower wand

  • Bathtub grab bar

  • Lever handle on door

  • Roll-in shower

  • Electric kettle

  • Bathrobes

  • Cleaning products

  • Hair dryer

  • Mirror

  • Private bathroom

1/14

Westin Deluxe, Guest room, 1 King

38 m²/409 ft²
1 king bed
City view
Preferred by Couples

9.8

Exceptional

Room comfort and quality
  • Accessible vanities

  • Adjustable height hand-held shower wand

  • Alarm clock telephone ringer

  • Bathtub grab bar

  • Lever handle on door

  • Mobility accessibility

  • Non-slip grab bar

  • Roll-in shower

  • Transfer shower

  • Electric kettle

1/1

Executive Suite

78 m²/840 ft²
1 king bed
City view
  • Bathtub grab bar

  • Lever handle on door

  • Electric kettle

  • Bathtub

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

  • Whirlpool bathtub

  • Internet access – wireless

1/1

Westin Grand Suite

97 m²/1044 ft²
1 king bed
City view
  • Adjustable height hand-held shower wand

  • Bathtub grab bar

  • Lever handle on door

  • Electric kettle

  • Bathrobes

  • Bathtub

  • Hair dryer

  • Mirror

  • Shower

  • Toiletries

1/1

Westin Junior Suite Club lounge access

47 m²/506 ft²
1 king bed
City view
  • Alarm clock telephone ringer

  • Bathtub grab bar

  • Lever handle on door

  • Non-slip grab bar

  • Electric kettle

  • Bathrobes

  • Hair dryer

  • Mirror

  • Shower

  • Shower chair

Frequently asked questions

The average room rate for The Westin Surabaya in the past month is 2645829.61 IDR, compared to city's average of 337917.49 IDR.

Past guests that stayed at The Westin Surabaya have given this property a rating of 9.797 for its excellent cleanliness as the primary highlight for their stay.

67.0% of our verified guest reviews have given a positive review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for The Westin Surabaya down in the review.

Verified business travelers that have stayed at this property have given The Westin Surabaya an average rating of 9.5. You can look up more detailed customer assessments and responses by filtering for a specific type of verified travelers down in the review section.

The closest train, metro, or bus station is Tandes, 3577.47 m away from The Westin Surabaya.

Big events and gatherings such as weddings can be managed at The Westin Surabaya.

The closest airport to The Westin Surabaya is Juanda International Airport, 16.0 km away.

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More about The Westin Surabaya

More about The Westin Surabaya

Experience Luxury and Tranquility at The Westin Surabaya

Welcome to The Westin Surabaya, a luxurious 5-star hotel nestled in the heart of Surabaya, Indonesia. With its modern design and impeccable service, this hotel offers a perfect blend of comfort and sophistication. Built in 2020, The Westin Surabaya boasts contemporary architecture and state-of-the-art amenities, making it an ideal choice for both business and leisure travelers. As you step into the elegant lobby, you'll be greeted by a warm and friendly staff, ready to cater to your every need. The hotel's check-in time starts from 03:00 PM, allowing you to relax and unwind before beginning your stay. The check-out time is until 12:00 PM, giving you ample time to enjoy your morning and depart at your convenience. Conveniently located just 30 minutes away from the airport, The Westin Surabaya offers ease of travel for those arriving or departing from the city. Situated 10 km from the city center, you can enjoy a peaceful retreat away from the hustle and bustle, while still having easy access to all the attractions and amenities Surabaya has to offer. With a total of 204 well-appointed rooms, this hotel provides a spacious and comfortable sanctuary for its guests. Please note that The Westin Surabaya has a child policy in place. While children are welcome to stay at the hotel, they may not stay free of charge. Additional charges may apply. This ensures that all guests can enjoy a serene and tranquil environment during their stay. Whether you're traveling for business or pleasure, The Westin Surabaya promises an unforgettable experience filled with luxury, relaxation, and exceptional service.

Relax and Unwind at The Westin Surabaya's Entertainment Facilities

Discover a haven of relaxation and leisure at The Westin Surabaya, where entertainment and wellness go hand in hand. Unwind at the stylish bar, a perfect spot to enjoy expertly crafted cocktails in a vibrant atmosphere, ideal for socializing or relaxing after a busy day. For those seeking rejuvenation, the hotel offers luxurious massage and spa services, providing a range of treatments designed to soothe your mind and body. Whether you're looking to unwind with a refreshing drink or indulge in a soothing massage, The Westin Surabaya ensures your stay is filled with comfort and entertainment.

Unparalleled Sports Facilities at The Westin Surabaya

Discover a world of active leisure at The Westin Surabaya, where fitness and fun go hand in hand. Guests can enjoy the state-of-the-art fitness center, equipped with modern equipment and a welcoming atmosphere, perfect for maintaining your workout routine while traveling. Whether you're an avid fitness enthusiast or just looking to stay active, our free fitness center provides the ideal space to energize your day. For a unique and engaging experience, the hotel also features a charming mini golf course, offering a delightful way to unwind and enjoy some friendly competition. Whether you're swinging for fun or practicing your putt, this recreational facility adds a touch of leisure and excitement to your stay. With these exceptional sports amenities, The Westin Surabaya ensures that guests can stay active, have fun, and make the most of their time in Surabaya.

Exceptional Convenience Facilities at The Westin Surabaya

Experience unparalleled comfort and convenience at The Westin Surabaya, where every detail is designed to enhance your stay. Guests can enjoy the flexibility of 24-hour room service and daily housekeeping, ensuring a clean and personalized environment at all times. For added peace of mind, safety deposit boxes are available, allowing you to securely store your valuables. The hotel also offers comprehensive laundry and dry cleaning services, making it easy to stay fresh throughout your visit. Stay connected effortlessly with free Wi-Fi available in all rooms and public areas, including designated smoking zones for your convenience. The concierge service is on hand to assist with your needs, whether it’s arranging transportation or providing local recommendations. Additionally, a well-stocked convenience store is available within the hotel premises, offering essential items for your comfort and convenience during your stay.

Convenient Transport Facilities at The Westin Surabaya

The Westin Surabaya offers guests the convenience of seamless airport transfer services, ensuring a stress-free journey to and from the hotel. Whether arriving from the airport or heading out for a city adventure, guests can enjoy the comfort and reliability of this dedicated transportation option, making travel hassle-free. Additionally, the hotel features an onsite car park, providing guests with secure and easy access to their vehicles during their stay. This convenient parking facility allows for effortless arrivals and departures, making it an ideal choice for travelers seeking both comfort and practicality.

Exceptional Dining Experience at The Westin Surabaya

Indulge in a diverse culinary journey at The Westin Surabaya, where our on-site restaurant offers a vibrant and inviting atmosphere for every palate. Whether you're craving a hearty breakfast buffet to start your day or a leisurely continental breakfast, our dining options are designed to satisfy your tastes. For added convenience, our 24-hour room service ensures you can enjoy delicious meals in the comfort and privacy of your room at any time. Our halal restaurant provides a welcoming environment for guests seeking authentic and flavorful dishes that adhere to halal standards. Daily housekeeping ensures your stay remains comfortable and pristine, allowing you to relax and focus on enjoying the exceptional dining experiences available throughout your stay.

Indulge in Luxurious Comfort at The Westin Surabaya

At The Westin Surabaya, guests are invited to experience a variety of elegantly designed room offerings that cater to every need and preference. The Westin Deluxe rooms, available with either a King bed or two Double beds, provide a cozy yet spacious retreat at 38 square meters, perfect for unwinding after a day of exploration. For those seeking an elevated experience, the Westin Club rooms offer exclusive access to the Club lounge, enhancing your stay with a touch of sophistication. Choose between the King or Double bed configurations, both promising a restful night’s sleep in an inviting atmosphere. For travelers desiring even more space and luxury, The Westin Surabaya features exquisite suite options. The Westin Suite, boasting 78 square meters, and the expansive Westin Grand Suite at 97 square meters, both come with the privilege of Club lounge access. Additionally, the Junior Suite, measuring 47 square meters, provides a perfect blend of comfort and elegance. Each suite is thoughtfully designed to ensure a tranquil escape, making them ideal for both leisure and business travelers. Booking these exceptional rooms through Agoda not only guarantees the best prices but also ensures a hassle-free experience, allowing you to focus on enjoying your stay in this stunning destination.

Discover the Vibrant Neighborhood of Dukuh Pakis in Surabaya

Nestled in the heart of Surabaya, Indonesia, The Westin Surabaya offers an ideal location in the vibrant neighborhood of Dukuh Pakis. This upscale area is known for its bustling streets, modern shopping malls, and a wide range of dining options, making it a perfect destination for both business and leisure travelers. Dukuh Pakis is home to some of Surabaya's most popular attractions. Shopaholics will delight in the nearby Galaxy Mall, one of the largest shopping centers in Southeast Asia, offering a plethora of international brands and local boutiques. Food enthusiasts can explore the local culinary scene at the nearby Pakuwon Food Festival, where they can savor a variety of Indonesian delicacies. For those seeking a taste of nature, Dukuh Pakis is also close to the Surabaya North Quay, a scenic waterfront area perfect for leisurely walks or enjoying a breathtaking sunset. With its convenient location and abundant activities, Dukuh Pakis is the perfect neighborhood to experience the vibrant energy of Surabaya while enjoying the luxurious comfort of The Westin Surabaya.

Traveling from the Airport to The Westin Surabaya

Located in Dukuh Pakis, Surabaya, Indonesia, The Westin Surabaya is a luxurious hotel that offers a tranquil and rejuvenating retreat for travelers. Getting to this exquisite hotel from the nearest airports is a breeze, ensuring a seamless travel experience for guests. If you are arriving at Juanda International Airport, the closest airport to Surabaya, there are several convenient transportation options available. The most convenient and hassle-free way to reach The Westin Surabaya is by taking a taxi or ride-sharing service from the airport. The journey takes approximately 30 minutes, depending on the traffic, and offers stunning views of the city along the way. For those who prefer public transportation, there are also airport shuttle buses available at Juanda International Airport. These buses provide a cost-effective option and will drop you off at various locations in Surabaya, including near The Westin Surabaya. However, it's important to note that the bus schedules may vary, so it's advisable to check the timings in advance. Once you arrive at The Westin Surabaya, you will be greeted by its elegant and modern ambiance. The hotel boasts spacious and well-appointed rooms, offering a perfect blend of comfort and style. Guests can indulge in a range of amenities, including a rooftop pool, fitness center, and exquisite dining options. Whether you are visiting Surabaya for business or leisure, The Westin Surabaya promises a memorable stay filled with exceptional service and unparalleled luxury.

Discover the Vibrant Surroundings of The Westin Surabaya

Located in the heart of Surabaya, The Westin Surabaya offers easy access to a variety of nearby landmarks and attractions. Just a short distance away, guests can enjoy a day of fun and excitement at the Waterpark, an ideal destination for families and thrill-seekers alike. Indulge in a wide range of thrilling water slides, lazy rivers, and wave pools, ensuring a memorable experience for all. For those looking to satisfy their taste buds, the Food Junction is a must-visit destination. This bustling food court offers a diverse selection of local and international cuisines, providing a delightful culinary journey for every palate. Sample the flavors of Surabaya's vibrant street food scene or savor international delicacies in a lively and welcoming atmosphere. Additionally, guests seeking convenience will appreciate the proximity of several healthcare facilities, including Puskesmas Balongsari, Puskesmas Pembantu Sumberrejo, and Klinik PHC Benowo. These well-equipped clinics provide peace of mind for any medical needs that may arise during your stay. Shopaholics will be delighted to discover Weta Supermarket, where they can find a wide range of local products and daily essentials. For families with young children, Kidcity offers an entertaining and educational experience, featuring interactive exhibits and activities that will keep the little ones engaged for hours. Finally, for any medical emergencies or consultations, Royal Clinic and Klinik Pratama Sartika 59 are conveniently located nearby, ensuring that guests have access to quality healthcare services. With its strategic location and proximity to these landmarks and attractions, The Westin Surabaya offers a perfect starting point to explore the vibrant city of Surabaya and its surrounding areas.

Convenient Public Transport Stations near The Westin Surabaya

Located in the vibrant city of Surabaya, The Westin Surabaya offers easy access to several public transport stations, ensuring convenient travel for guests. Just a short distance away from the hotel, you will find the Tandes, Kandangan, and Benowo public transport stations. The Tandes public transport station is conveniently located within walking distance from the hotel. From here, guests can easily explore the city and visit popular attractions such as the Surabaya Zoo and the House of Sampoerna. The station is well-connected to other parts of Surabaya, making it a convenient option for both leisure and business travelers. Another nearby option is the Kandangan public transport station. Situated just a few minutes away from The Westin Surabaya, this station provides easy access to various parts of the city. Whether you want to explore the vibrant shopping districts, visit historical landmarks like the Heroes Monument, or experience the local culinary scene, the Kandangan station serves as a convenient starting point for your adventures. For those looking to explore further, the Benowo public transport station is also within close proximity to the hotel. From here, guests can easily access the Suramadu Bridge, connecting Surabaya to the island of Madura, where they can discover stunning beaches and immerse themselves in the local culture. With these conveniently located public transport stations near The Westin Surabaya, guests can easily navigate the city and make the most of their stay, whether it's for business or leisure.

A Culinary Haven: Indulge in Surabaya's Finest Dining

The Westin Surabaya is surrounded by a plethora of exceptional dining options. Just a short stroll away, you'll find Warung Leko HR Muhammad, a local favorite known for its mouthwatering Indonesian cuisine. For those craving authentic Chinese flavors, Madame Chang offers a delightful menu of traditional dishes. Kudos Cafe - Pakuwon Square is a charming spot to enjoy a cup of coffee or a light meal, while Zhang Palace Restaurant serves up exquisite Chinese delicacies. Seafood lovers will be delighted by the fresh catches at Artomoro Sea Food, while Monopole Coffee Lab is perfect for a quick caffeine fix. Central Churrasco (Matosinhos) is a must-visit for meat enthusiasts, offering a delectable selection of grilled meats. Meatshop & Gourmet is another fantastic option for carnivores, known for its high-quality cuts and gourmet offerings. Gojumong Korean BBQ Surabaya is the place to go for an authentic Korean barbecue experience, and Pecel Madiun Bu Pri is a local gem known for its flavorful Javanese cuisine. With such a diverse range of dining options just steps away from the hotel, guests at The Westin Surabaya are truly spoiled for choice.

Shop 'til You Drop

Located in the heart of Surabaya, The Westin Surabaya is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find the lively G Walk Night Market Surabaya, where you can immerse yourself in the vibrant atmosphere while browsing through a wide variety of local street food and unique souvenirs. For a more upscale shopping experience, head over to Pakuwon Trade Center - PTC, Pakuwon Mall, Supermal Pakuwon Indah, and Lenmarc Mall, all of which are conveniently located within walking distance from the hotel. These shopping destinations offer an extensive range of international and local brands, as well as entertainment options such as cinemas and arcades. Whether you're looking for trendy fashion pieces, electronics, or simply want to indulge in a shopping spree, The Westin Surabaya's surrounding shopping landmarks have got you covered.

Luxury at an Affordable Price: The Westin Surabaya

Experience the epitome of luxury at The Westin Surabaya without breaking the bank. With an average price of $161 per night, this exquisite hotel offers a remarkable value for the discerning traveler. Surpassing the average price of a hotel room in Surabaya, which stands at $28, The Westin Surabaya presents an unparalleled opportunity to indulge in opulence at an affordable price. At The Westin Surabaya, guests can expect nothing short of exceptional service, world-class amenities, and a truly unforgettable stay. Each room is meticulously designed with contemporary elegance, featuring plush furnishings, modern technology, and breathtaking city views. Whether you choose a Deluxe Room, Executive Suite, or the luxurious Presidential Suite, every accommodation option exudes comfort and sophistication. With its unbeatable combination of luxury and affordability, The Westin Surabaya is the perfect choice for travelers seeking a remarkable experience in the heart of Surabaya. Book your stay today and immerse yourself in the ultimate indulgence that this magnificent hotel has to offer.

Excellent Location, Superb Staff, and Great Food

The Westin Surabaya has received rave reviews from its guests, with many highlighting its excellent location, superb staff, and great food. Visitors have praised the hotel for its convenient location, making it easy to explore Surabaya's attractions. The staff at The Westin Surabaya have been described as helpful and friendly, always going above and beyond to ensure a pleasant stay for guests. The hotel's restaurant offers a delightful culinary experience, with guests raving about the quality and taste of the food. In addition to the location, staff, and food, guests have also commended the hotel's cleanliness, comfortable rooms, and well-maintained facilities. Overall, The Westin Surabaya provides a happy and memorable experience with its excellent service and amenities.

Exceptional Customer Ratings at The Westin Surabaya

The Westin Surabaya, located in the heart of Surabaya, Indonesia, has received exceptional customer ratings, making it a top choice for travelers seeking a luxurious and comfortable stay. With an impressive overall rating of 9.6, this hotel has consistently exceeded guests' expectations, ensuring a memorable experience for all who stay here. One of the standout aspects of The Westin Surabaya is its excellent value for money, scoring an impressive 9.3 in this category. Guests have praised the hotel for offering exceptional amenities and services at a reasonable price, making it an ideal choice for both leisure and business travelers. From spacious and elegantly designed rooms to top-notch facilities, every aspect of the hotel is designed to provide the utmost comfort and convenience. The Westin Surabaya also shines in terms of its facilities, with a remarkable rating of 9.6. The hotel boasts a range of amenities that cater to every guest's needs. Whether it's the state-of-the-art fitness center, the rejuvenating spa, or the stunning outdoor pool, guests have access to a wide array of facilities that guarantee a truly indulgent and relaxing stay. Moreover, the hotel's commitment to cleanliness is evident, with a remarkable rating of 9.8. Guests have consistently praised the hotel's immaculate rooms and public areas, ensuring a hygienic and comfortable environment throughout their stay. In addition to its outstanding facilities and cleanliness, The Westin Surabaya's prime location has also garnered high praise from guests, with a rating of 9.7. Situated in the heart of Surabaya, guests have easy access to major attractions, shopping centers, and dining options. Whether guests are looking to explore the city's vibrant culture or indulge in some retail therapy, The Westin Surabaya's strategic location ensures a convenient and memorable stay. Last but not least, the hotel's staff performance has received glowing reviews, with a remarkable rating of 9.8. Guests have consistently praised the hotel's friendly, attentive, and professional staff who go above and beyond to ensure a memorable stay. From seamless check-ins to personalized recommendations and exceptional service, the dedicated team at The Westin Surabaya strives to create a warm and welcoming atmosphere for every guest. With its exceptional customer ratings for value, facilities, cleanliness, location, and staff performance, The Westin Surabaya is undoubtedly a top choice for travelers seeking a luxurious and unforgettable stay in Surabaya, Indonesia. Book your stay at The Westin Surabaya and experience the epitome of comfort, convenience, and exceptional service.

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Amenities and facilities

Exceptional9.7

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Family
  • Children's books and toys
Accessibility
  • Facilities for disabled guests
  • On-site accessible self parking
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Gym/fitness
  • Massage
  • Nightclub
  • On-site entertainment
  • Spa
  • Spa/sauna
  • Swimming pool
  • Swimming pool [outdoor]
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Full american breakfast
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Bathrobes
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dressing room
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Private bathroom
  • Radio
  • Roll-in shower
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Trash cans
  • Wake-up service

Location

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Dukuh Pakis, Surabaya, Indonesia, 60216

Exceptional9.7

Location

Airports
  • Juanda International Airport (SUB)
    15.8 km
  • Abdul Rachman Saleh Airport (MLG)
    72.2 km
Public transportation
  • Tandes
    3.6 km
  • Kandangan
    4.7 km
Hospital or clinic
  • Gigi Sehat
    390 m
Shopping
  • Tunjungan Plaza
    7.7 km
Cash withdrawal
  • ATM
    170 m

What's nearby

Popular landmarks
  • Surabaya Town Square
    6.0 km
  • Masjid Nasional Al Akbar Surabaya
    6.8 km
  • Surabaya's Zoo
    6.8 km
  • Bungkul Park
    7.0 km
  • Tunjungan Plaza
    7.7 km
  • Monkasel (Submarine Monument)
    8.2 km
  • Tugu Pahlawan
    8.3 km
  • Sampoerna Museum
    9.1 km
  • Suramadu National Bridge
    9.7 km
  • Pakuwon Food Festival
    14.0 km
Nearby landmarks
  • Pakuwon Mall
    10 m
  • Supermal Pakuwon Indah
    110 m
  • Hypermart
    140 m
  • Miniapolis
    140 m
  • Supermal Surabaya Convention Center
    150 m
  • Red Boxx Club
    170 m
  • Pakuwon Trade Center - PTC
    170 m
  • Gigi Sehat
    390 m
  • Punch
    410 m
  • GoBounce
    430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until06:00
Getting around
  • Distance from city center10 km
  • Travel time to airport (minutes)30
  • Airport transfer fee490000 IDR
Extras
  • Breakfast charge (unless included in room price)408000 IDR
The property
  • Year property opened2020
  • Number of floors11
  • Room voltage220
  • Number of restaurants1
  • Number of bars/lounges1
  • License Id / Local Tax ID/ Entity Name55110,8120119290056

Property announcements

Our hotel provides all-high floored rooms. For your convenience, hotel deposits are highly required for every stay.

Reviews of The Westin Surabaya from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.5

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 9.6
  • 2.0
  • 9.6
  • 9.6
  • 7.6
  • 10
  • 10
  • 10

Most recent

From 733 reviews

  • Cleanliness score 9.8 out of 10
    Cleanliness9.8
  • Service score 9.8 out of 10
    Service9.8
  • Facilities score 9.7 out of 10
    Facilities9.7
  • Location score 9.7 out of 10
    Location9.7
  • Value for money score 9.4 out of 10
    Value for money9.4

Review summary

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The hotel offers excellent service and has friendly and helpful staff, which make the stay comfortable and welcoming. Its great location near malls and the city center makes it a convenient choice for those who want to explore the area. The rooms are clean and come equipped with a variety of supplies to make the stay comfortable. The hotel also has great facilities to offer, as mentioned in multiple reviews.

Breakfast options are limited and social distancing among tables needs improvement, as per some reviews.

Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 31 reviews
sentiment-positive-indicator
100% Positive

Breakfast

Mentioned in 19 reviews
sentiment-positive-indicator
94% Positive
sentiment-negative-indicator
5% Unfavourable

Cleanliness

Mentioned in 19 reviews
sentiment-positive-indicator
100% Positive

Location

Mentioned in 14 reviews
sentiment-positive-indicator
100% Positive

Kids facilities

Mentioned in 9 reviews
sentiment-positive-indicator
77% Positive
sentiment-negative-indicator
22% Unfavourable

Room comfort

Mentioned in 6 reviews
sentiment-positive-indicator
100% Positive

Room size

Mentioned in 5 reviews
sentiment-positive-indicator
100% Positive

Restaurant options

Mentioned in 4 reviews
sentiment-positive-indicator
75% Positive
sentiment-negative-indicator
25% Unfavourable

Pool

Mentioned in 4 reviews
sentiment-positive-indicator
100% Positive
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  1. 10.0
    Exceptional
    Amalia from Indonesia
    Family with young children
    Westin Deluxe, Guest room, 1 King
    Stayed 1 night in April 2026

    “Best hotels in West Surabaya.”

    Everything is perfect, suitable for business and family. No comment because everything is great.

    Reviewed May 22, 2026
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  2. 10.0
    Exceptional
    Liami from Indonesia
    Family with teens
    Westin Deluxe, Guest room, 2 Double
    Stayed 1 night in December 2025

    “Exceptional”

    It is very comfortable to stay here, the room is clean, the location is very strategic, and the service is responsive and satisfying. Thank you The Westin.

    Reviewed December 19, 2025
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  3. 10.0
    Exceptional
    Breit from Indonesia
    Family with young children
    Westin Deluxe, Guest room, 2 Double
    Stayed 1 night in December 2024

    “The best hospitality hotel”

    Friendly service, friendly chef who accommodates any requests, you can ask for whatever you want for breakfast, delicious dinner, worth the price, large and clean room, really nice view, special access to the mall.

    Reviewed December 27, 2024
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  4. 10.0
    Exceptional
    Tina from Indonesia
    Group
    Westin Deluxe, Guest room, 2 Double
    Stayed 1 night in January 2026

    “The Westin is special.”

    A hotel with a strategic location, satisfactory views, facilities, and services, with a super complete and delicious breakfast, easy access to the mall, and a very comfortable and pleasant place to stay.

    Reviewed January 03, 2026
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  5. 10.0
    Exceptional
    lina from Indonesia
    Family with young children
    Westin Deluxe, Guest room, 2 Double
    Stayed 1 night in December 2024

    “The best hotel in West Surabaya”

    The hotel room was clean, nice, and spacious. Breakfast offered a wide variety of food. The staff were friendly and helpful. The location is just perfect for a walk around the city center, next to the Pakuwon Mall Surabaya.

    Reviewed January 02, 2025
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