The Alana Hotel Surabaya

4 stars out of 5
Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231

Highlights

530 meters to public transportation

Check-in [24-hour]

Airport transfer

Great Breakfast

Free Wi-Fi in all rooms!

Facilities

Free Wi-Fi

Swimming pool

Free parking

Front desk [24-hour]

Fitness center

Restaurant

Bar

Yoga room

About us

Nestled in the vibrant Rungkut neighborhood of Surabaya, The Alana Hotel offers an ideal retreat for two travelers seeking both convenience and comfort. Nearby, the popular Royal Plaza and Marina Plaza invite exploration with diverse shopping and dining options just a short walk away. Unwind in spacious rooms equipped with complimentary Wi-Fi and air conditioning, with select rooms boasting stunning city views. Enjoy leisure time at the exclusive bar or coffee shop, relax in the serene indoor pool, or rejuvenate in the sauna. With a varied breakfast menu and convenient parking, The Alana Hotel Surabaya is a perfect choice for an unforgettable stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

4 travelers have booked today.

Cleanliness 8.7
Room comfort and quality 8.6
Service 8.5
Facilities 8.4

Based on 1,424 verified reviews

Cleanliness

8.7

Room comfort and qua...

8.6

Service

8.5

Facilities

8.4

Value for money

8.4

Location

8.1

See map

8.1Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Maspion Square
330 m
Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
670 m
Jemursari
1.2 km
Wonokromo Railway Station
1.9 km
Gedung Olahraga Sasana Krida
2.2 km

Good to know

Value for money8.4
Distance to city center01.00 Km
Location rating8.1

Rooms available at The Alana Hotel Surabaya

Excellent
Room comfort & quality

8.6

Club Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Suite
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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Deluxe Double Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed
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Premier Double Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds or 1 queen be...
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Deluxe King.
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed or 2 single be...
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Premier Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Premier Double
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed
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Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • Smoking allowed
  • 1 double bed or 2 single be...
Enter dates to see prices

Frequently asked questions

Experience your holiday the greatest way possible with The Alana Hotel Surabaya's bar and poolside bar available right in front of your doorstep for whenever you need a sip or two.

While lounging at The Alana Hotel Surabaya, you can indulge in the swimming pool facility to get your day started the right way with a splash for a refreshing morning or evening.

The average room rate for The Alana Hotel Surabaya in the past month is 601229.97 IDR, compared to city's average of 294384.2 IDR.

The Alana Hotel Surabaya can converse up to 3 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

The Alana Hotel Surabaya supports up to 3, with payment card options including American Express, MasterCard, and Visa.

Verified business travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.3. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.6. You can check out more in depth customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.8. You can look up more comprehensive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

Past local travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 9.4. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.

Shopping options in The Alana Hotel Surabaya’s Rungkut neighborhood include Surabaya Town Square.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified periods may be charged an additional fee.

More about The Alana Hotel Surabaya

More about The Alana Hotel Surabaya

Welcome to The Alana Hotel Surabaya: A Haven of Modern Comfort

Located in the vibrant city of Surabaya, Indonesia, The Alana Hotel Surabaya is a 4-star hotel that offers a haven of modern comfort and convenience. With its prime location just 20 minutes away from the airport, this hotel is the perfect choice for both business and leisure travelers. Upon arrival, guests are welcomed into a stylish and contemporary lobby, setting the tone for a memorable stay. The hotel's check-in begins at 02:00 PM, allowing guests ample time to settle in and unwind. The check-out time is until 12:00 PM, giving guests a leisurely morning to enjoy their stay before departing. Built in 2013, The Alana Hotel Surabaya boasts 162 well-appointed rooms that are designed with comfort and functionality in mind. Each room is tastefully decorated with modern furnishings and equipped with all the amenities needed for a pleasant stay. Whether you're traveling alone or with family, the hotel offers a range of room types to suit your needs. Situated just 1.00 km from the city center, The Alana Hotel Surabaya offers easy access to the city's main attractions and business districts. Whether you're looking to explore the vibrant streets of Surabaya or attend meetings in the heart of the city, you'll find everything within reach. Families traveling with children will appreciate the hotel's child policy, which allows children between the ages of 0 to 0 to stay free of charge. This makes The Alana Hotel Surabaya an ideal choice for family vacations, offering a comfortable and affordable stay for everyone. With its modern amenities, convenient location, and warm hospitality, The Alana Hotel Surabaya is the perfect choice for travelers seeking a comfortable and memorable stay in Surabaya, Indonesia. Book your stay today and experience the best of what this vibrant city has to offer.

Unwind and Enjoy at The Alana Hotel Surabaya's Entertainment Facilities

At The Alana Hotel Surabaya, guests are treated to a wide range of entertainment facilities that are designed to provide the ultimate relaxation and enjoyment during their stay. Whether you're looking to socialize with friends or simply unwind after a long day of exploring Surabaya, the hotel has you covered. The hotel's bar is the perfect place to start your evening, offering a cozy and inviting atmosphere where you can enjoy a refreshing cocktail or a glass of wine. With a variety of drinks to choose from, you can sit back, relax, and soak in the lively ambiance. For those seeking a little extra relaxation, the sauna is the ideal spot to rejuvenate your body and mind. Step into the tranquil sauna and let the heat melt away your stress as you detox and unwind. It's the perfect way to recharge and prepare for another day of adventure in Surabaya. If you prefer a more social setting, the shared lounge/TV area is a great place to mingle with fellow travelers or catch up on your favorite shows. Sit back on comfortable sofas, grab a snack from the nearby gift/souvenir shop, and enjoy some quality time with friends or family. With its array of entertainment facilities, The Alana Hotel Surabaya ensures that your stay is not only comfortable but also filled with fun and relaxation. Whether you're looking to unwind, socialize, or simply enjoy some downtime, this hotel has everything you need to make your stay in Surabaya truly memorable.

Stay Active and Energized at The Alana Hotel Surabaya's Sports Facilities

The Alana Hotel Surabaya offers a range of top-notch sports facilities to keep you active and energized during your stay. Dive into the refreshing waters of the indoor pool and enjoy a leisurely swim or an invigorating workout. The fitness center is equipped with state-of-the-art equipment, ensuring you have everything you need for a satisfying exercise session. After your workout, head to the poolside bar to relax and rejuvenate with a refreshing drink, while soaking up the sun and taking in the stunning views of the city. For those who enjoy a friendly competition, the hotel provides a dart board where you can showcase your skills and challenge your friends or fellow guests. If you prefer a more calming and meditative activity, The Alana Hotel Surabaya also offers a dedicated yoga room. Unwind and find your inner peace as you practice various yoga poses and breathing techniques. With these fantastic sports facilities, The Alana Hotel Surabaya ensures that you can maintain your fitness routine or try something new while enjoying a comfortable and relaxing stay.

Convenience at Your Fingertips: The Alana Hotel Surabaya's Top-notch Facilities

When it comes to convenience, The Alana Hotel Surabaya has got you covered. With a wide range of facilities and services designed to make your stay as comfortable as possible, this hotel ensures that all your needs are met. One of the standout features of The Alana Hotel Surabaya is its 24-hour room service. Whether you're craving a late-night snack or need a quick meal before heading out for the day, the hotel's dedicated staff is always ready to serve you. Additionally, the laundry service ensures that you can have your clothes cleaned and pressed without any hassle, allowing you to focus on enjoying your stay. For those who prefer to dine in the comfort of their own room, The Alana Hotel Surabaya offers room service, making it easy to enjoy a delicious meal without having to leave your room. Safety deposit boxes are also available, providing you with peace of mind knowing that your valuables are securely stored. The hotel's concierge is always on hand to assist you with any queries or requests you may have, ensuring that your stay is smooth and hassle-free. Stay connected with the complimentary Wi-Fi in public areas and in all rooms, allowing you to easily stay in touch with loved ones or catch up on work. For those who smoke, the hotel has a designated smoking area, providing a comfortable space for smokers. The Alana Hotel Surabaya also boasts a convenience store, perfect for picking up any last-minute essentials or snacks. With services such as daily housekeeping, luggage storage, and express check-in/check-out, The Alana Hotel Surabaya goes above and beyond to ensure that your stay is convenient and stress-free. And if you find yourself in need of dry cleaning services, the hotel has got you covered. At The Alana Hotel Surabaya, convenience is not just a buzzword – it's a way of life. With its top-notch facilities and services, this hotel is the perfect choice for both business and leisure travelers looking for a hassle-free stay in Surabaya, Indonesia.

Convenient and Hassle-Free Transport Facilities at The Alana Hotel Surabaya

The Alana Hotel Surabaya offers a range of transport facilities to ensure a convenient and hassle-free stay for its guests. For those arriving by air, the hotel provides airport transfer services, making it easy to reach the hotel upon arrival. Additionally, guests can take advantage of the hotel's shuttle service, which offers convenient transportation to popular attractions and shopping destinations in Surabaya. For guests who prefer to explore the city on their own, The Alana Hotel Surabaya offers car hire services, allowing guests to have the freedom to travel at their own pace. The hotel also provides a car park free of charge, ensuring that guests have a secure place to park their vehicles. Moreover, the hotel offers valet parking and taxi services, making it convenient for guests to travel around the city without worrying about finding parking or hailing a cab. With these transport facilities, guests can easily navigate Surabaya and make the most of their stay at The Alana Hotel Surabaya.

Modern Comfort and Convenience at The Alana Hotel Surabaya

Experience a stay of modern comfort and convenience at The Alana Hotel Surabaya. Each room is equipped with a range of amenities to ensure a comfortable and enjoyable stay. The air conditioning system allows you to adjust the temperature to your liking, ensuring a cool and refreshing atmosphere throughout your stay. Get ready for a day of exploration in Surabaya with the hair dryer provided in your room. This convenient amenity allows you to style your hair effortlessly and look your best before heading out. Unwind after a long day of sightseeing by catching up on your favorite shows on the television in your room. With a variety of channels to choose from, you can relax and enjoy some downtime in the comfort of your own space. Quench your thirst or enjoy a midnight snack with the mini bar available in your room. Stocked with a selection of beverages and snacks, the mini bar offers a convenient and indulgent option for refreshments. Stay connected and entertained with the satellite/cable TV in your room. Enjoy a wide range of channels and programs, ensuring that there is always something to watch during your stay at The Alana Hotel Surabaya. With these room facilities, The Alana Hotel Surabaya provides a comfortable and convenient stay for all guests. Whether you are traveling for business or leisure, these amenities ensure that your stay is enjoyable and hassle-free.

Indulge in a Culinary Journey at The Alana Hotel Surabaya

At The Alana Hotel Surabaya, dining is an experience to savor. With a range of dining facilities available, guests can enjoy delicious meals throughout the day. Start your morning with a delightful breakfast buffet, offering a wide selection of local and international dishes to suit every palate. Whether you prefer a hearty meal or a light snack, the hotel's coffee shop is the perfect spot to relax and enjoy a cup of freshly brewed coffee or tea. For those who prefer the convenience of dining in their rooms, 24-hour room service is available, allowing guests to savor a delectable meal in the comfort of their own space. The hotel also features a shared kitchen, where guests can prepare their own meals and enjoy a home-cooked experience. To cater to diverse dietary needs, The Alana Hotel Surabaya offers both halal and kosher restaurants. Indulge in a culinary journey as you savor the flavors of authentic Indonesian cuisine or explore international dishes prepared with the finest ingredients. With daily housekeeping ensuring cleanliness and hygiene, guests can dine with peace of mind at The Alana Hotel Surabaya.

Experience Comfort and Elegance at The Alana Hotel Surabaya

At The Alana Hotel Surabaya, guests are welcomed into a world of refined comfort with a selection of thoughtfully designed room types that cater to every traveler’s needs. The Deluxe King room is a spacious 32 square meters, offering a choice between a plush Double Bed or two inviting Single Beds, making it the perfect sanctuary for couples or friends alike. Meanwhile, the Premier Double room, measuring 28 square meters, features a cozy Double Bed that promises a restful night’s sleep after a day of exploring the vibrant city of Surabaya. For those seeking an elevated experience, the Suites Room provides an expansive living space that exudes sophistication and luxury, ideal for both business and leisure travelers. Booking your stay at The Alana Hotel Surabaya through Agoda ensures that you receive the best prices available, allowing you to enjoy more of what this stunning destination has to offer. Agoda’s user-friendly platform simplifies the booking process, providing a hassle-free experience that lets you focus on planning your perfect getaway. With competitive rates and the assurance of a seamless reservation, your dream stay at The Alana Hotel Surabaya is just a few clicks away.

Discover the Vibrant Neighborhood of Rungkut in Surabaya

Nestled in the heart of Surabaya, Indonesia, the Alana Hotel offers a prime location in the vibrant neighborhood of Rungkut. This bustling area is known for its modern amenities, excellent shopping opportunities, and a wide range of dining options, making it the perfect destination for both business and leisure travelers. Rungkut is a commercial hub, home to numerous office buildings, corporate headquarters, and industrial parks. Its strategic location makes it a popular choice for business travelers, offering easy access to major transportation hubs and business centers. The area is also well-connected, with convenient access to the Surabaya-Juanda International Airport, making it an ideal base for those flying in and out of the city. In addition to its business-centric atmosphere, Rungkut also offers plenty of entertainment and recreational options. Just a short distance from the hotel, guests can explore the vibrant shopping malls, such as Royal Plaza Surabaya and Supermal Pakuwon Indah, where they can indulge in retail therapy or catch the latest blockbuster at the cinema. Food enthusiasts will be delighted by the diverse culinary scene in Rungkut, with a wide array of local and international restaurants, cafes, and street food stalls to choose from. Whether you're seeking a business-oriented stay or looking to immerse yourself in the local culture, Rungkut in Surabaya has something for everyone. With its convenient location, excellent amenities, and a lively atmosphere, the Alana Hotel offers the perfect base to explore all that this vibrant neighborhood has to offer.

Convenient Transportation Options from the Airport to The Alana Hotel Surabaya

Located in the vibrant city of Surabaya, Indonesia, The Alana Hotel Surabaya offers a comfortable and convenient stay for both business and leisure travelers. Getting to the hotel from the nearest airport is a breeze, thanks to the various transportation options available. If you're arriving at Juanda International Airport, the closest airport to Surabaya, you can easily reach The Alana Hotel Surabaya by taking a taxi or hiring a car. Taxis are readily available outside the airport terminal, and the journey to the hotel typically takes around 30 minutes, depending on traffic conditions. Alternatively, you can pre-book a car rental service for a more personalized and hassle-free experience. For those looking for a more budget-friendly option, you can also take a public bus from the airport to The Alana Hotel Surabaya. The airport provides a bus service that connects to various destinations in Surabaya, including Rungkut, where the hotel is located. The bus journey may take slightly longer, but it offers an opportunity to experience the local transportation system and is a great way to immerse yourself in the city's culture. No matter which transportation option you choose, you can rest assured that reaching The Alana Hotel Surabaya from the airport is convenient and straightforward. Upon arrival, you'll be greeted by the hotel's warm and friendly staff, ready to provide you with a memorable stay in Surabaya.

Explore Surabaya's Vibrant Landmarks and Attractions

Located in the heart of Surabaya, The Alana Hotel offers easy access to a variety of nearby landmarks and attractions. Just a short distance away, you'll find Masjid Nasional Al Akbar Surabaya, a magnificent mosque that stands as an architectural masterpiece. Admire its grandeur and intricate design as you soak in the spiritual atmosphere. For a day of fun-filled excitement, head to Suroboyo Carnival Park. This amusement park is perfect for families and thrill-seekers alike, offering a wide range of rides, games, and entertainment options. From thrilling roller coasters to relaxing carousels, there's something for everyone to enjoy. If you're in need of any medical assistance, Puskesmas Pembantu Kebraon and Klinik Utama El Shafi are conveniently located nearby. Additionally, Apotek K24 Pandugo is just a stone's throw away, ensuring easy access to any necessary medications. For those looking to stay active during their stay, the hotel is situated close to a gym where you can work up a sweat and maintain your fitness routine. Immerse yourself in the local culture by visiting Yakaya, a traditional market where you can explore a wide array of local products and experience the vibrant atmosphere of Surabaya. With its prime location, The Alana Hotel offers easy access to a variety of nearby landmarks and attractions, making it the perfect choice for both leisure and business travelers seeking a memorable experience in Surabaya.

Convenient Public Transport Stations near The Alana Hotel Surabaya

Located in the bustling city of Surabaya, The Alana Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short distance away from the hotel, you will find Jemursari, Margorejo, Kertomenanggal, and Wonokromo Railway Station. Jemursari and Margorejo are two nearby bus stations that provide excellent connectivity to various parts of the city. Whether you want to explore the vibrant markets, visit popular attractions, or simply navigate your way around Surabaya, these bus stations offer a convenient and affordable mode of transportation. For those looking to venture further, Kertomenanggal and Wonokromo Railway Station are within reach. These railway stations connect Surabaya to other major cities in Indonesia, allowing you to easily explore the country. Whether you're planning a day trip to the beautiful beaches of Bali or want to immerse yourself in the cultural richness of Yogyakarta, these railway stations provide a convenient starting point. With these public transport options in close proximity to The Alana Hotel Surabaya, you can confidently explore Surabaya and beyond, knowing that you have convenient and reliable transportation at your doorstep.

Indulge in a Culinary Adventure at The Alana Hotel Surabaya

Surrounding The Alana Hotel Surabaya, you will find a plethora of dining options that will satisfy any craving. For those seeking authentic Japanese cuisine, Mr Sumo is a must-visit. Indulge in their delectable sushi rolls and sashimi platters that are made with the freshest ingredients. If you're in the mood for some local flavors, head over to Bebek Goreng Palupi Rungkut and savor their famous crispy fried duck. Mie Mapan offers a variety of mouthwatering noodle dishes that will leave you wanting more. For a cheesy and flavorful treat, Richeese Factory - Rungkut Madya is the place to be. Their signature fried chicken and cheese sauce combination is simply irresistible. Other nearby options include Ayam Geprek Mr Suprek UPN, Agis Restaurant, Merr Kayu Manis Restaurant, DIMSUM & SUKI XL "Xtra Lezat", and Waroeng Spesial Sambal 'SS' Rungkut, each offering their own unique culinary delights. Whether you're a food enthusiast or simply looking for a satisfying meal, The Alana Hotel Surabaya's surrounding restaurants will surely impress.

Shop 'til You Drop at Surabaya's Vibrant Shopping Landmarks

The Alana Hotel Surabaya is conveniently located near a plethora of shopping landmarks that will satisfy even the most avid shopaholic. Just a stone's throw away, you'll find the City of Tomorrow Mall, a modern shopping complex that offers a wide range of fashion boutiques, electronics stores, and entertainment options. If you're looking for unique souvenirs or traditional Indonesian batik, a visit to Rumah Batik Jawa Timur is a must. For a taste of Surabaya's vibrant night scene, head to the Surabaya Carnival Night Market, where you can browse through a variety of stalls selling local handicrafts, street food, and live performances. CITO Shopping Mall and Maspion Square are also within close proximity, offering an array of retail outlets and dining options. Additionally, the nearby Darmo Trade Center and Royal Plaza Surabaya are perfect destinations for those seeking a more upscale shopping experience. Don't forget to explore the Marina Plaza, where you can find an assortment of trendy boutiques, cafes, and restaurants. With such a diverse selection of shopping landmarks nearby, The Alana Hotel Surabaya is the perfect base for avid shoppers looking to indulge in retail therapy.

Affordable Luxury at The Alana Hotel Surabaya

Experience the perfect blend of luxury and affordability at The Alana Hotel Surabaya. With an average room price of just $56, this hotel offers exceptional value for money in comparison to the average price of a hotel room in Surabaya, which stands at $28. At The Alana Hotel Surabaya, you can enjoy a comfortable and stylish stay without breaking the bank. Each room is elegantly furnished and equipped with modern amenities to ensure a pleasant and convenient stay. Whether you are traveling for business or leisure, you will find everything you need to make your stay enjoyable. With its prime location in Surabaya, you'll have easy access to the city's top attractions, shopping centers, and restaurants. After a day of exploring, you can unwind at the hotel's rooftop pool or indulge in a rejuvenating spa treatment. The Alana Hotel Surabaya offers a truly exceptional experience at a price that won't dent your wallet. Book your stay today and discover the perfect combination of luxury and affordability.

Clean Rooms, Delicious Food, and Excellent Staff

The Alana Hotel Surabaya has received rave reviews from its guests, with many praising the cleanliness of the rooms, the quality of the food, and the exceptional staff. Visitors have consistently mentioned that the rooms are spotless, ensuring a comfortable and enjoyable stay. The hotel's restaurant has also garnered positive feedback, with guests raving about the delicious and satisfying meals served. Moreover, the staff at The Alana Hotel Surabaya have been commended for their professionalism and helpfulness. From the reception staff to all other team members, guests have experienced top-notch service and assistance throughout their stay. The combination of clean rooms, delectable food, and excellent staff make The Alana Hotel Surabaya a fantastic choice for travelers seeking a memorable stay in the heart of Surabaya.

Unforgettable Stays at The Alana Hotel Surabaya

Discover a world of exceptional hospitality and unforgettable experiences at The Alana Hotel Surabaya. With an impressive overall rating of 8.4, this hotel has garnered praise from countless satisfied guests. From the moment you step into the lobby, you'll be greeted with warm smiles and impeccable service from the friendly staff, who have received an outstanding rating of 8.5 for their exceptional performance. One of the highlights of The Alana Hotel Surabaya is its excellent value for money. With an impressive rating of 8.4 for value, guests can enjoy luxurious amenities and top-notch facilities without breaking the bank. Whether you're traveling for business or leisure, the hotel offers an array of facilities that cater to your every need. From the well-equipped fitness center to the rejuvenating spa, you'll find everything you need to unwind and relax during your stay. Cleanliness is of utmost importance at The Alana Hotel Surabaya, and it shows in the remarkable rating of 8.7 for cleanliness. The hotel's dedicated housekeeping team ensures that every corner of the property is immaculately maintained, providing guests with a pristine and comfortable environment. You can rest easy knowing that your room will be spotlessly clean and well-maintained, allowing you to fully enjoy your stay without any worries.

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Amenities and facilities

Excellent8.4

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Dart board
  • Fitness center
  • Garden
  • Gym/fitness
  • Massage
  • On-site entertainment
  • Sauna
  • Swimming pool
  • Swimming pool [indoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Body thermometer
  • Hand sanitizer
  • Hotel room service app
  • Hygiene certification
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Halal breakfast
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wake-up service

Food and dining

Breakfast options
  • Halal

Location

Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231

Excellent8.1

Location

Public transportation
  • Jemursari
    1.2 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Distance from city center01.00 Km
  • Travel time to airport (minutes)20
  • Airport transfer fee275000 IDR
Extras
  • Breakfast charge (unless included in room price)125000 IDR
The property
  • Year property opened2013
  • Number of floors18
  • Room voltage220
  • Number of rooms 162
  • Non-smoking rooms/floorsYes
  • Number of restaurants1
  • Number of bars/lounges2

Property announcements

The room rate on December 31, 2021 is inclusive of gala dinner. Any additional guest is subject to an additional charge.

Reviews of The Alana Hotel Surabaya from real guests

Provided by verified guests of

Agoda logo
8.4
  • Cleanliness score 8.7 out of 10 and is a high score in Surabaya
    Cleanliness8.7
  • Room comfort and quality score 8.6 out of 10 and is a high score in Surabaya
    Room comfort and quality8.6
  • Service score 8.5 out of 10 and is a high score in Surabaya
    Service8.5
  • Facilities score 8.4 out of 10 and is a high score in Surabaya
    Facilities8.4
  • Value for money score 8.4 out of 10 and is a high score in Surabaya
    Value for money8.4
  • Location score 8.1 out of 10 and is a high score in Surabaya
    Location8.1
High score for Surabaya

Rating

9+ Exceptional (204)
8-9 Excellent (117)
7-8 Very Good (238)
6-7 Good (55)
<6 Below Expectation (59)

Review summary

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The hotel has been praised in multiple reviews for the helpful and friendly staff, making guests feel welcomed and cared for during their stay. The value for money is also highly regarded, with guests finding the hotel to be a great deal. The breakfast at the hotel has been highly rated, with a lot of variety to choose from. Additionally, guests have noted that the hotel is new, clean, and well-maintained, which adds to the overall positive experience.

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  1. 9.6
    Exceptional
    Dedi from Indonesia
    Business traveler
    Premier Double Room
    Stayed 1 night in June 2025

    “Comfortable Hotels in the Surabaya Area”

    A comfortable stopover when continuing a journey out of town. Easy access and good staff.

    Reviewed June 20, 2025
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  2. 8.8
    Excellent
    hsaadiah from Malaysia
    Solo traveler
    Premier Twin
    Stayed 1 night in August 2023

    “Good place to stay”

    A strategic place with surrounding mall, easy to access and get the food. All staff are friendly and helpful. The room is cleanness. And direction of kiblat was good for Muslim customers.

    Reviewed August 11, 2023

    Dear Hsaadiah, Thank you for your recent stay with us and giving a positive review. We are glad to learn that you have an enjoyable stay. We hope your next visit will be as pleasant as the previous one. We certainly looking forward to welcoming you back soon. Warm Regards, Management The Alana Surabaya

    Responded September 19, 2023
    The Alana Hotel Surabaya
  3. 6.0
    Alvin from Indonesia
    Couple
    Premier Twin
    Stayed 1 night in December 2022

    “Good hotel but bad experience with cigar smell”

    We stayed in this hotel for 1 night. The room was spacious and clean, but there were cigar smell keep coming from the bathroom exhaust. Although we stay in the non smoking room but our room was so smelly and we have to used masked when we were in the room. The house keeping has given us the room refresher but until late night our room was still so smelly. We asked for room change but unfortunately the hotel was fully book that night. Therefore the staff recommend to ozone the room for about 15 minutes to get the rid of the smell.

    Reviewed December 27, 2022

    Dear Mr. Alvin, Thank you so much for taking the time to share your review regarding your recent stay with us. Your feedback helps us get better. Please accept my apologize for the experience you have encountered about the Cigar smell in the bathroom. As soon as we have received your feedback, your concerns were highlighted within our team and were taken very serious actions to prevent those kind of incidents happening again in the future. Should there by anything I could assist with your next visit, please do not hesitate to contact me. Hope we can serve you again and let you see our improvement in near future. We are looking forward to welcome you back soon in Alana Surabaya. Warm Regards, BAMBANG WIJANARKO General Manager

    Responded December 29, 2022
    The Alana Hotel Surabaya
  4. 9.2
    Exceptional
    Karla from Indonesia
    Family with young children
    Premier Double
    Stayed 1 night in April 2023

    “Exceptional”

    The hotel is clean and located nearby Jl. A. Yani which is not so crowded...only 20 minutes to TP.

    Reviewed April 26, 2023
  5. 10.0
    Exceptional
    Aristo from Indonesia
    Business traveler
    Premier Twin Room
    Stayed 2 nights in June 2025

    “Exceptional”

    Overall ok, cuma perlu diperhatikan untuk renovation di beberapa lokasi, seperti di resto ada tembok - tembok dan atap yang sudah terlihat ada bekas bocor.

    Reviewed June 26, 2025
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