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Hotel O Menjangan Residence at Citraland 1

2 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

1, Jl. International Village 2 H2 No. 1, Sambikerep, Surabaya, Dukuh Pakis, Surabaya, Indonesia, 60217

Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Room service [24-hour]

Room service [24-hour]

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Family room

Room service [24-hour]

Rental car

Non-smoking rooms

Daily housekeeping

About us

Nestled in the vibrant Dukuh Pakis neighborhood of Surabaya, Hotel O Menjangan Residence offers a unique blend of local culture and modern comforts, ideal for two travelers seeking an urban oasis. Enjoy 24-hour front desk service and convenient room service, ensuring hassle-free stays. Each room features comfortable air conditioning and complimentary Wi-Fi for relaxation and connectivity. Additional amenities, such as an inviting shower and refrigerator, enhance the overall experience. Explore the dynamic surroundings, filled with culture and convenience, while enjoying the comforts of home at this exceptional hotel. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Location 7.7
Service 7.0
Value for money 6.7
Facilities 5.9

Based on 512 verified reviews

Location

7.7

Service

7.0

Value for money

6.7

Facilities

5.9

Cleanliness

5.8

See map

7.7Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Surabaya Town Square
8.7 km
Masjid Nasional Al Akbar Surabaya
8.9 km
Surabaya's Zoo
9.5 km
Bungkul Park
9.7 km
Tunjungan Plaza
10.1 km
Closest landmarks
Apotek Grace Farma
130 m
Doktor umum
130 m
Fatmawati
170 m
Sukses
400 m
G Walk Night Market Surabaya
470 m

Good to know

Value for money6.7
Location rating7.7
Nearest airportJuanda International Airport (SUB)
Distance to airport18.1 km

Rooms available at Hotel O Menjangan Residence at Citraland 1

Standard Double Room
...
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Deluxe Double Room
...
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Indonesia Deluxe Double
...
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices
Indonesia Standard Double
...
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices
Standard Room
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices
Indonesia Standard Double
...
  • Room size: 16 m²/172 ft²
Enter dates to see prices
Standard Double Room with Double Bed
...
  • Room size: 10 m²/108 ft²
  • 1 double bed
  • 1 double bed
Enter dates to see prices
特价房
...
    Enter dates to see prices

    Frequently asked questions

    While remaining at Hotel O Menjangan Residence at Citraland 1, kick start your holiday by checking out the nearest attraction in walking distance to the property such as G Walk Night Market Surabaya.

    Hotel O Menjangan Residence at Citraland 1's policy pertaining to children's bedding considers guests age 6 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

    Hotel O Menjangan Residence at Citraland 1's most popular month where verified visitors have stayed the most is in April.

    Hotel O Menjangan Residence at Citraland 1 can communicate up to 2 languages which includes English for guests that have a preference for this language. Please refer to the Amenities and facilities section and in the Languages spoken category to find out what other languages this property supports.

    Past guests that stayed at Hotel O Menjangan Residence at Citraland 1 have given this property a rating of 7.731 for its outstanding location as the main highlight for their stay.

    Verified families with young children that have stayed at this property have given Hotel O Menjangan Residence at Citraland 1 an average rating of 7.1. You can look up more complete customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

    Verified families with older children that have stayed at this property have given Hotel O Menjangan Residence at Citraland 1 an average rating of 6.7. You can look into more thorough customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

    Past group travelers that have stayed at this property have given Hotel O Menjangan Residence at Citraland 1 an average rating of 6.5. You can find more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

    The closest train, metro, or bus station is Kandangan, 3917.14 m away from Hotel O Menjangan Residence at Citraland 1.

    More about Hotel O Menjangan Residence at Citraland 1

    More about Hotel O Menjangan Residence at Citraland 1

    Convenient Facilities at Hotel O Menjangan Residence at Citraland 1

    Experience seamless comfort and convenience during your stay at Hotel O Menjangan Residence at Citraland 1, where a range of thoughtful amenities await you. Guests can enjoy the ease of 24-hour room service, ensuring that delicious meals and refreshments are always just a call away, catering to your every need at any hour. Additionally, daily housekeeping services keep your room pristine and inviting, allowing you to relax in a clean and comfortable environment throughout your stay. Stay connected effortlessly with complimentary Wi-Fi available in all rooms and public areas, making it convenient to work, browse, or share your travel moments with friends and family. Whether you're here for business or leisure, these facilities are designed to provide a hassle-free experience, making your visit to Surabaya truly enjoyable and stress-free.

    Convenient Transport Facilities at Hotel O Menjangan Residence at Citraland 1

    Hotel O Menjangan Residence at Citraland 1 offers guests the convenience of ample parking options to ensure a hassle-free stay. Guests can enjoy the ease of self-parking facilities, providing secure and accessible parking right on the hotel premises. For those requiring more flexibility, car hire services are available, allowing visitors to explore Surabaya and its surroundings at their own pace. Best of all, the hotel provides complimentary parking, making it an economical choice for travelers with their own transportation.

    Comfort and Convenience in Every Room at Hotel O Menjangan Residence at Citraland 1

    Experience a relaxing stay with our well-appointed rooms that ensure your comfort at Hotel O Menjangan Residence at Citraland 1. Each room is equipped with efficient air conditioning to keep you cool and comfortable, no matter the weather outside. For your convenience, a hair dryer is provided, making your grooming routine effortless and hassle-free. Stay entertained during your downtime with our satellite and cable TV, offering a wide selection of channels to suit every taste. Additionally, a refrigerator is available in each room, allowing you to store snacks and beverages securely. Whether you're here for business or leisure, our thoughtful amenities are designed to make your stay enjoyable and convenient from the moment you arrive.

    Exceptional Dining Convenience at Hotel O Menjangan Residence at Citraland 1

    At Hotel O Menjangan Residence at Citraland 1, guests enjoy the ultimate convenience with our 24-hour room service, ensuring delicious meals and refreshments are just a call away at any hour of the day or night. Whether you're craving a late-night snack or an early breakfast, our attentive staff is dedicated to providing prompt and satisfying service right in the comfort of your room. This round-the-clock dining option offers flexibility and comfort, making your stay truly effortless. Complementing our room service, daily housekeeping ensures that your space remains pristine and inviting, allowing you to relax and indulge in a clean, comfortable environment. While the hotel does not feature a dedicated restaurant, our comprehensive room service menu and attentive housekeeping create a home-away-from-home experience that prioritizes your comfort and convenience. Enjoy a seamless blend of hospitality and personalized service during your stay at Hotel O Menjangan Residence at Citraland 1.

    Comfortable and Cozy Room Options at Hotel O Menjangan Residence at Citraland 1

    Experience the perfect stay with our thoughtfully designed room options at Hotel O Menjangan Residence at Citraland 1 in Surabaya. Choose from our Standard Double Room or Deluxe Double Room, each offering a cozy 9 square meters of space and equipped with a comfortable double bed, ideal for both business and leisure travelers seeking a restful retreat. These rooms provide a welcoming atmosphere, making your stay enjoyable and relaxing. Booking your room through Agoda ensures you receive the best prices available, allowing you to enjoy your stay without worry. The platform offers a hassle-free booking process, giving you peace of mind and more time to plan your adventures in Surabaya. Whether you prefer the Standard or Deluxe option, Agoda makes it easy to secure your ideal room effortlessly and at the best value.

    Discover the Vibrant Charm of Dukuh Pakis in Surabaya

    Nestled in the bustling city of Surabaya, Dukuh Pakis is a lively district renowned for its vibrant local culture and dynamic urban atmosphere. Visitors can explore bustling markets, where the aroma of traditional Indonesian street foods fills the air, offering a taste of authentic local flavors. The area is also home to numerous shopping centers, cafes, and entertainment venues that cater to both locals and tourists alike, making it an ideal spot for those seeking an energetic and authentic Surabaya experience.

    Seamless Journey from Surabaya's Airports to Hotel O Menjangan Residence at Citraland 1

    Getting to Hotel O Menjangan Residence at Citraland 1 from Surabaya's main airports is both convenient and straightforward. If you're arriving via Juanda International Airport, which is approximately 20 kilometers from the hotel, you can opt for a comfortable taxi or private transfer service that takes around 30 to 40 minutes, depending on traffic. For a more economical option, ride-hailing apps like Gojek or Grab are readily available at the airport, offering quick and reliable transportation directly to your destination. Alternatively, airport shuttles are available, but they may require some prior arrangement or waiting time. Once you arrive in Surabaya, the hotel is situated in the vibrant Dukuh Pakis area within Citraland. If you prefer to drive yourself, rental car services are available at Juanda Airport, giving you the flexibility to explore the city at your own pace. For those arriving at the smaller, secondary airports or nearby terminals, local taxis and ride-hailing services remain the most convenient options. With these easy transportation choices, your journey from Surabaya's airports to Hotel O Menjangan Residence at Citraland 1 promises a smooth and stress-free start to your stay in this lively Indonesian city.

    Discover Exciting Landmarks Near Hotel O Menjangan Residence at Citraland 1

    Situated in a vibrant area of Surabaya, Hotel O Menjangan Residence at Citraland 1 offers convenient access to a variety of engaging landmarks and attractions. Just a short distance away, guests can enjoy the fun and excitement of the local Waterpark, perfect for family outings and leisurely days spent splashing around. For those interested in outdoor activities, nearby golf courses such as Graha Family Golf, Citraland Golf, and Bukit Darmo Golf provide excellent opportunities for a relaxing round of golf amidst scenic surroundings. Cultural and educational interests are also well-catered for, with renowned institutions like Universitas Negeri Surabaya (UNESA) and Ciputra University located nearby. Food lovers can explore a diverse range of culinary options at the local Food Junction, while nightlife enthusiasts can experience the vibrant Red Boxx Club. Additionally, essential services like Rumah Sakit Umum Mitra Keluarga ensure that healthcare needs are easily accessible, making this location ideal for both leisure and convenience.

    Convenient Access to Public Transport in Surabaya from Hotel O Menjangan Residence at Citraland 1

    Nestled in the vibrant area of Surabaya, Hotel O Menjangan Residence at Citraland 1 offers excellent connectivity through nearby public transportation options. Guests can easily reach the Stasiun Cerme Station, a key railway hub that provides convenient train services across the region, making travel to various destinations seamless and comfortable. This proximity ensures that visitors can effortlessly explore the city and beyond without the hassle of long commutes. In addition to the train station, the surrounding neighborhoods of Benowo, Kandangan, and Tandes are well-served by local transport routes, offering accessible options for daily travel within Surabaya. Whether you're heading to business meetings, shopping districts, or cultural sites, these nearby transport stations provide a reliable and efficient way to navigate the city, making your stay at the hotel both convenient and enjoyable.

    A Culinary Journey Around Hotel O Menjangan Residence at Citraland 1

    Guests staying at Hotel O Menjangan Residence at Citraland 1 are spoiled for choice when it comes to diverse dining options nearby. Savor authentic Indonesian flavors at Warung Leko HR Muhammad or indulge in Chinese cuisine at Madame Chang, both just a short drive away. For coffee enthusiasts, Monopole Coffee Lab offers expertly brewed beverages in a cozy setting. If you're craving grilled delights, Gojumong Korean BBQ Surabaya and Central Churrasco (Matosinhos) serve up mouthwatering barbecue experiences. Seafood lovers can enjoy fresh catches at Artomoro Sea Food, while meat aficionados can explore premium options at Meatshop & Gourmet. For a taste of local Madiun specialties, Pecel Madiun Bu Pri provides a traditional and flavorful experience. For a more contemporary cafe vibe, Kudos Cafe at Pakuwon Square is perfect for relaxing with friends or enjoying a quick snack. Whether you're craving local delicacies or international cuisines, the surrounding area offers a rich tapestry of culinary adventures to satisfy every palate.

    Nearby Shopping Landmarks for Retail Therapy and Entertainment

    Conveniently situated near some of Surabaya's premier shopping destinations, Hotel O Menjangan Residence at Citraland 1 offers guests easy access to a variety of retail and entertainment options. Just a short drive away is Pakuwon Trade Center (PTC), a bustling hub for fashion, electronics, and dining. For a lively night market experience, G Walk Night Market Surabaya provides an array of local street foods, trendy boutiques, and cultural performances. Families and shoppers alike will enjoy the expansive Pakuwon Mall and Supermal Pakuwon Indah, both offering a wide selection of international brands, entertainment zones, and gourmet restaurants. Additionally, Lenmarc Mall presents a modern shopping environment with diverse retail outlets and cafes, making it an ideal spot for leisurely afternoons or weekend outings.

    Affordable Comfort: Comparing Hotel O Menjangan Residence at Citraland 1 to Surabaya's Hotel Prices

    Hotel O Menjangan Residence at Citraland 1 offers an incredibly competitive pricing option for travelers exploring Surabaya. With room rates ranging from $0 to $25, it stands out as one of the most budget-friendly accommodations in the city, making it an attractive choice for travelers seeking comfort without overspending. This affordability ensures guests can enjoy their stay without compromising on quality or convenience. When compared to the average hotel room price in Surabaya, which also falls within the $0 to $25 range, Hotel O Menjangan Residence at Citraland 1 aligns perfectly with the city's overall budget-friendly lodging options. Whether you're a backpacker, a solo traveler, or someone on a tight budget, this hotel provides an excellent value, allowing you to experience Surabaya's vibrant culture and attractions without stretching your finances. Overall, it’s an ideal choice for cost-conscious travelers looking for a comfortable stay in the heart of Surabaya.

    Excellent Stay at Hotel O Menjangan Residence at Citraland 1

    Guests consistently praise Hotel O Menjangan Residence for its prime location, conveniently situated near a variety of food stalls and local facilities, making it an ideal choice for travelers seeking both comfort and accessibility. The hotel offers comfortable rooms equipped with cooling air conditioning, hot water showers, and fast internet, all at an affordable price that doesn't compromise quality. Visitors appreciate the quiet environment, perfect for relaxation after a day of exploring Surabaya. The friendly and helpful staff further enhance the guest experience, ensuring that every need is met with professionalism and warmth. Many reviewers highlight the hotel's excellent value, noting that the combination of a strategic location, comfortable amenities, and attentive service makes it a standout option for travelers looking for a budget-friendly yet comfortable stay in Surabaya.

    Exceptional Location and Friendly Service Make Hotel O Menjangan Residence a Top Choice in Surabaya

    Nestled in the vibrant neighborhood of Citraland 1, Hotel O Menjangan Residence offers guests a strategic and convenient base for exploring Surabaya. Its prime location scores highly, providing easy access to nearby attractions and essential amenities, making it an ideal spot for both leisure and business travelers. Guests often appreciate the warm and attentive staff, whose friendly service enhances the overall experience and ensures a comfortable stay. While the hotel offers good value for money, visitors note that the facilities are functional and meet basic needs, creating a welcoming environment without unnecessary extravagance. The combination of an excellent location and attentive staff makes Hotel O Menjangan Residence a reliable choice for travelers seeking comfort and convenience in Surabaya. Overall, it stands out as a practical and hospitable accommodation option in this bustling Indonesian city.

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    Amenities and facilities

    Review score5.9

    Facilities

    Languages spoken
    • English
    • Indonesian
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Dining, drinking, and snacking
    • Room service [24-hour]
    Cleanliness and safety
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Physical distancing of at least 1 meter
    • Staff trained in safety protocol
    Services and conveniences
    • Air conditioning in public area
    • Daily housekeeping
    • Elevator unavailable
    • Smoke-free property
    • Smoking area unavailable
    For the kids
    • Family/child friendly
    • Family room
    Access
    • CCTV in common areas
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed unavailable
    Getting around
    • Car park [free of charge]
    • Rental car
    Available in all rooms
    • Air conditioning
    • Desk
    • Fan
    • Free bottled water unavailable
    • Hair dryer
    • Non-smoking
    • Private bathroom
    • Refrigerator
    • Satellite/cable channels
    • Seating area
    • Shower
    • Telephone
    • Towels
    • Wi-Fi [free]

    Location

    1, Jl. International Village 2 H2 No. 1, Sambikerep, Surabaya, Dukuh Pakis, Surabaya, Indonesia, 60217

    Very good7.7

    Location

    Airports
    • Juanda International Airport (SUB)
      18.1 km
    • Abdul Rachman Saleh Airport (MLG)
      72.7 km
    Public transportation
    • Kandangan
      3.9 km
    • Tandes
      4.9 km
    Hospital or clinic
    • Apotek Grace Farma
      130 m
    Shopping
    • Surabaya Town Square
      8.7 km
    Cash withdrawal
    • ATM
      450 m

    What's nearby

    Popular landmarks
    • Surabaya Town Square
      8.7 km
    • Masjid Nasional Al Akbar Surabaya
      8.9 km
    • Surabaya's Zoo
      9.5 km
    • Bungkul Park
      9.7 km
    • Tunjungan Plaza
      10.1 km
    • Tugu Pahlawan
      10.4 km
    • Monkasel (Submarine Monument)
      10.7 km
    • Sampoerna Museum
      10.9 km
    • Suramadu National Bridge
      12.0 km
    • Pakuwon Food Festival
      16.6 km
    Nearby landmarks
    • Apotek Grace Farma
      130 m
    • Doktor umum
      130 m
    • Fatmawati
      170 m
    • Sukses
      400 m
    • G Walk Night Market Surabaya
      470 m
    • Foreverfit
      470 m
    • Glory
      490 m
    • Tiara
      510 m
    • G-Walk pool
      560 m
    • Ezmo
      600 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property. Subject to availability.
    Children 3-5 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Reviews of Hotel O Menjangan Residence at Citraland 1 from real guests

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    All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

    Provided by verified guests of

    Agoda logo
    6.5

    Good

    Recent ratings trend

    10 most recent verified ratings received by the property

    • 6.8
    • 10
    • 2.8
    • 2.0
    • 3.6
    • 2.0
    • 2.0
    • 4.4
    • 4.0
    • 3.6

    Most recent

    • Location score 7.7 out of 10 and is a high score in Surabaya
      Location7.7
    • Service score 7 out of 10
      Service7.0
    • Value for money score 6.7 out of 10
      Value for money6.7
    • Facilities score 5.9 out of 10
      Facilities5.9
    • Cleanliness score 5.8 out of 10
      Cleanliness5.8
    High score for Surabaya

    Rating

    9+ Exceptional (35)
    8-9 Excellent (15)
    7-8 Very Good (16)
    6-7 Good (13)
    <6 Below Expectation (98)
    Guest Type
    Room Type
    Language

    Show reviews that mention 

    Showing 177 verified guest comments
    Changed to review page 1
    1. 4.8
      Moch.Ulul from Indonesia
      Couple
      Standard Double Room
      Stayed 1 night in September 2025

      “Not recommended”

      We are a married couple, we ordered because there was a need around there.. Just like in this recent photo, I went to the hotel and it was so bad, just entering the lobby was stuffy, entering the room was shocking, entering the bathroom was even more shocking, it was dirty and not cleaned or how, I didn't take a photo of the bathroom because it was outrageously dirty... The environment was not noisy, there was a nice staff member who invited us to chat, there was a girl with long hair who didn't seem to be staff asking another staff member "Has your place ever been raided?" When my husband and I were there, it seemed like she was indirectly mocking me even though I am a LEGAL couple.. The pillow smelled bad.. Please wash it if someone has just stayed there.. The walls were moldy, the mattress sagged, the towels were dirty, there is a washing machine or a cheap coin laundry... The TV couldn't turn on at all, the air conditioning was not cold, bring your own toiletries... This is enough for a short time...

      Reviewed September 28, 2025
      Auto-translated through generative A.I.

      Dear Moch.Ulul, Thank you for sharing your feedback regarding your stay at Hotel O Menjangan Residence at Citraland 1. We sincerely apologize for the cleanliness and maintenance issues you experienced, as well as any discomfort caused by our facilities or staff interaction. Your comments have been shared with our management team to address these concerns immediately and improve our services for future guests. We deeply regret that your experience did not meet your expectations and hope to have the opportunity to provide a better stay in the future. Warm regards, Lisa Hotel O Menjangan Residence at Citraland 1

      Responded October 13, 2025
      Hotel O Menjangan Residence at Citraland 1
    2. 7.6
      Very good
      Monicq from Indonesia
      Solo traveler
      Standard Double Room
      Stayed 1 night in September 2024

      “Scam”

      So I went there due to some errands. I arrived there almost midnight. And early next day I need to go to some place. So basically I just need the place for sleep and bath. The most shocking things happen was when I arrived the receptionist told me that there's no booking under my name. All rooms were occupied, he said. And he also told me that this hotel has no agreement with agoda. I told him my condition that I just need a place to sleep and I don't care if I must sleep at the couch in front of the receptionist desk. I was tired, having bad diarrhea and just got released from icu straight directly from airport after my arrival at surabaya flight from bali. Then he put me in 1 room that has no electricity. When I was about to fell asleep, he knocked my door told me to move to another room which more decent. At first he told me there's no room left. Now all of sudden there's available room ? Which maybe that room supposed to be mine since the beginning that he tried to sell it again to me maybe if I told him I was ready to pay extra. So to whoever wants to stay at this hotel, please make sure you double check the hotel that they have your name on their list. But my suggestion is better find somewhere else to stay.

      Reviewed March 06, 2025

      Thank you so much for the positive rating, Monicq! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

      Responded March 17, 2025
      Hotel O Menjangan Residence at Citraland 1
    3. 2.0
      Kemas from Indonesia
      Family with young children
      Standard Double Room
      Stayed 1 night in July 2025

      “Payah Hotel”

      THE WORST ACCOMMODATION EVER, ONLY USEFUL AS A PROSTITUTION PLACE. THE ROOMS ARE UNFIT AND STILL BEING SOLD, UNBELIEVABLE. THE STAFF HAVE NO SENSE OF RESPONSIBILITY FOR CLEANLINESS, EACH ROOM IS DIRTY, THE BATHROOMS ARE FILTHY AND NOT FIT FOR USE. CAN YOU BELIEVE IT, A CLOGGED TOILET IS SOLD TO CUSTOMERS, UNBELIEVABLE! LUCKILY, MY FAMILY ONLY NEEDED A BED FOR ONE NIGHT, SO WE COULDN'T SHOWER OR USE THE TOILET AT ALL. JUST LOOKING AT THE CONDITION OF THE BATHROOM MADE ME IN A BAD MOOD. EVEN THE MATTRESS AND BED SHEETS SEEM LIKE THEY'VE NEVER BEEN WASHED, WITH BLOOD STAINS AND TRASH UNDERNEATH THE MATTRESS, AND THE DESK DRAWER HAS CIGARETTE BUTTS. I DO NOT RECOMMEND THIS PLACE AT ALL. PLEASE, OWNER, BE MORE CAREFUL IN CHOOSING YOUR STAFF SO THEY CAN BE TRUSTED TO MANAGE YOUR BUSINESS WELL. HOW CAN THIS BUSINESS CLOSE BECAUSE OF INCOMPETENT STAFF? TO AGODA, PLEASE SUSPEND ONLINE BOOKINGS FOR THIS ACCOMMODATION IMMEDIATELY, IT IS NO LONGER FIT FOR HUMAN HOUSING, MAYBE ONLY FOR GHOSTS AND SPIRITS.

      Reviewed July 20, 2025
      Auto-translated through generative A.I.

      Kepada Kemas yang terhormat, Kami sangat menyesal mendengar tentang pengalaman mengecewakan Anda dan mohon maaf atas ketidaknyamanan yang Anda alami selama menginap. Hal ini tidak memenuhi standar yang kami tetapkan untuk tamu kami, dan kami memahami rasa frustrasi Anda. Yakinlah bahwa masukan Anda telah ditanggapi dengan serius. Kami akan segera menyelidiki keluhan yang Anda sampaikan terkait kebersihan dan kondisi kamar secara keseluruhan. Kami juga sangat memperhatikan keselamatan dan kenyamanan tamu dan akan berupaya memastikan masalah ini ditangani dengan segera. Kami menghargai Anda telah menyampaikan masalah ini kepada kami dan akan berupaya semaksimal mungkin untuk memastikan situasi serupa tidak terjadi di masa mendatang. Hormat kami, Maria Hotel O Menjangan Residence di Citraland 1

      Responded August 07, 2025
      Hotel O Menjangan Residence at Citraland 1
    4. 6.0
      Ferdy from Indonesia
      Solo traveler
      Standard Double Room
      Stayed 1 night in September 2025

      “Above average”

      Perhaps the cleanliness and service can be improved; the room has a lot of cigarette butts in the drawer and even burn marks from cigarettes. The staff, when serving, smells of cigarettes, like ordering at a warteg. 🙏

      Reviewed September 10, 2025
      Auto-translated through generative A.I.

      Dear Ferdy, Terima kasih telah berbagi pengalaman Anda di Hotel O Menjangan Residence at Citraland 1. Kami mohon maaf atas ketidaknyamanan terkait kebersihan kamar dan pelayanan staf. Hal ini bukanlah standar yang kami harapkan, dan masukan Anda sangat penting untuk segera kami tindaklanjuti. Kami berharap dapat memperbaiki layanan kami dan memberikan pengalaman menginap yang lebih baik pada kunjungan Anda berikutnya. Salam hormat, Lisa Hotel O Menjangan Residence at Citraland 1

      Responded September 19, 2025
      Hotel O Menjangan Residence at Citraland 1
    5. 9.6
      Exceptional
      Amrul from Indonesia
      Solo traveler
      Standard Double Room
      Stayed 1 night in October 2024

      “Nice accommodation.”

      This accommodation has quite complete facilities and cleanliness is maintained. Its location is quite strategic and very close to the Citraland area, and the price is also affordable.

      Reviewed October 08, 2024
      Auto-translated through generative A.I.

      Terima kasih atas apresiasi Anda. Kami berharap dapat memberi Anda layanan yang konsisten setiap saat. Salam, Noah

      Responded November 07, 2024
      Hotel O Menjangan Residence at Citraland 1
    Changed to review page 1

    This is a popular property. Don't miss out!