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Newly renovated

Pelangi Beach Resort & Spa, Langkawi

5 stars out of 5
Pantai Cenang, Pantai Cenang, Langkawi, Malaysia, 07000 - See map

Pelangi Beach Resort & Spa in Pantai Cenang, Langkawi offers 355 rooms with private verandas and views of the pool, courtyard, lake, or sea. On-site spa with 8 treatment rooms. Two restaurants serving international cuisine with ocean views. Perfect for two travelers seeking a memorable stay in Langkawi. Enjoy exclusive amenities and breathtaking views at Pelangi Beach Resort & Spa. The property features a stunning pool, stylish bar, cozy air-conditioned rooms with private balconies or terraces, complimentary Wi-Fi, refreshing showers, and complimentary toiletries. Wake up to magnificent views of the beach, lake, or sea. Explore nearby landmarks like Cenang Mall, Cenang Beach, and Element Mall in the lively beach town of Pantai Cenang, Langkawi. Indulge in a perfect blend of relaxation and adventure at this resort. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Highlights

Hygiene Plus

Inside city center

Check-in [24-hour]

Airport transfer

Great Breakfast

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Kids club

Spa

Beachfront

Free Wi-Fi in all rooms!

This property is in high demand!

3 travelers have booked today.

See map

9.2Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
More details on walking
Parking
FREE
Walkable places
Pantai Cenang
110 m
Laman Padi Langkawi
190 m
Rice Museum
200 m
Cenang Supermarket
440 m
Popular landmarks
Underwater World Langkawi
990 m
Telaga Tujuh Waterfalls
10.2 km
Crocodile Adventureland Langkawi
11.5 km
Langkawi Sky Bridge
11.7 km
Eagle Square
14.5 km
Closest landmarks
Kalut Cafe And Bar
430 m
Chenang Clinic medical & clinic
430 m
Cemara Pharmacy
450 m
Cenang Muay Thai Gym
560 m
Ah Chong beach bar cafe
630 m
Value for money8.4
Distance to city center20 km
Location rating9.2
Nearest airportLangkawi International Airport (LGK)
Distance to airport4.9 km

Rooms available at Pelangi Beach Resort & Spa, Langkawi

Excellent
Room comfort & quality

8.5

Standard Room
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 1 super king ...
Enter dates to see prices
Garden Terrace
...
  • Room size: 47 m²/506 ft²
  • Garden view
  • 1 king bed or 2 single beds
Enter dates to see prices
Island View Room
...
  • Room size: 47 m²/506 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
Enter dates to see prices
Lake Room
...
  • Room size: 47 m²/506 ft²
  • Lake view
  • 1 king bed or 2 single beds
Enter dates to see prices
Seaview
...
  • Room size: 47 m²/506 ft²
  • Sea view
  • 2 single beds or 1 king bed
Enter dates to see prices
Pool Terrace
...
  • Room size: 47 m²/506 ft²
  • Pool view
  • 1 king bed or 2 single beds
Enter dates to see prices
Garden Family Room
...
  • Room size: 55 m²/592 ft²
  • Garden view
  • 1 single bed and 1 king bed...
Enter dates to see prices
Pelangi Suite
...
  • Room size: 97 m²/1044 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Pelangi Junior Suite
...
  • Room size: 73 m²/786 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Island View Family Room
...
  • Room size: 55 m²/592 ft²
  • Beach view
  • 1 single bed and 1 king bed...
Enter dates to see prices

Frequently asked questions

Does Pelangi Beach Resort & Spa, Langkawi have bars on-site?

Enjoy your holiday retreat the greatest way possible with Pelangi Beach Resort & Spa, Langkawi's bar and poolside bar accessible right in front of your doorstep for whenever you need a drink or two.

What type of non-water sports and outdoor activities are readily available at Pelangi Beach Resort & Spa, Langkawi?

Pelangi Beach Resort & Spa, Langkawi features non-water sport and outdoor activities such as tennis courts, and bicycle rental for you to enjoy while staying here.

Is car parking available at Pelangi Beach Resort & Spa, Langkawi?

Pelangi Beach Resort & Spa, Langkawi has car park onsite free of charge for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What is the average travel time to a nearby airport from Pelangi Beach Resort & Spa, Langkawi?

The average travel time to get from Pelangi Beach Resort & Spa, Langkawi to the airport is 10 minutes, but please bear in mind that the travel time may vary based on traffic, weather conditions, and time of day.

What public parks are close by Pelangi Beach Resort & Spa, Langkawi?

While lounging at Pelangi Beach Resort & Spa, Langkawi, take joy in your morning or evening stroll at close by park such as Underwater World Langkawi.

How many rooms does Pelangi Beach Resort & Spa, Langkawi have?

Pelangi Beach Resort & Spa, Langkawi has a total of 355 rooms.

What do travelers like most about Pelangi Beach Resort & Spa, Langkawi?

Past visitors that stayed at Pelangi Beach Resort & Spa, Langkawi have given this property a rating of 9.233 for its remarkable location as the main highlight for their stay.

What is the average rating that verified Solo travelers' have given to Pelangi Beach Resort & Spa, Langkawi?

Past solo travelers that have stayed at this property have given Pelangi Beach Resort & Spa, Langkawi an average rating of 8.7. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with young children have given to Pelangi Beach Resort & Spa, Langkawi?

Past families with young children that have stayed at this property have given Pelangi Beach Resort & Spa, Langkawi an average rating of 8.7. You can look up more comprehensive customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What famous shopping places are nearby Pelangi Beach Resort & Spa, Langkawi?

Shopping options in Pelangi Beach Resort & Spa, Langkawi’s Pantai Cenang neighborhood include Cenang Mall.

Is breakfast offered at Pelangi Beach Resort & Spa, Langkawi?

Start your days right, with the continental and buffet breakfast options provided at Pelangi Beach Resort & Spa, Langkawi.

More about Pelangi Beach Resort & Spa, Langkawi

More about Pelangi Beach Resort & Spa, Langkawi

Pelangi Beach Resort & Spa, Langkawi

Pelangi Beach Resort & Spa, Langkawi is the perfect choice for travelers who want to take in the sights and sounds of Langkawi. Experience an urban escape in Langkawi with a stay at Pelangi Beach Resort & Spa, Langkawi, with its exceptional location right in the city center. Enjoy the ocean, or just watch it with a refreshing drink. Just 440 m from Cenang Beach, you can enjoy some beach time with a stay at Pelangi Beach Resort & Spa, Langkawi.
Pelangi Beach Resort & Spa, Langkawi provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Taxi and car hire services provided by the resort make it easy to plan your day trips, sightseeing, and more around Langkawi.
If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? At the resort, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Pelangi Beach Resort & Spa, Langkawi. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Pelangi Beach Resort & Spa, Langkawi include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The resort also offers bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Pelangi Beach Resort & Spa, Langkawi. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. Pelangi Beach Resort & Spa, Langkawi caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the resort's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at Pelangi Beach Resort & Spa, Langkawi with all the activities and facilities provided. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage and spa. Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Have some easy fun without traveling far, while playing tennis court at Pelangi Beach Resort & Spa, Langkawi. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 95% of other options in the city.
It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Langkawi.

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Amenities and facilities

Excellent8.9

Facilities

Most talked about facilities
Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
  • Tamil
Outdoor
  • Beachfront
  • Bicycles
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Foot bath
  • Garden
  • Gym/fitness
  • Massage
  • Pool facilities
  • Pool with view
  • Spa
  • Spa/sauna
  • Swimming pool
  • Swimming pool [outdoor]
  • Tennis court
Cleanliness and safety
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Asian breakfast
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Halal breakfast
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service
  • Western breakfast
Services and conveniences
  • Business facilities
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator unavailable
  • Facilities for disabled guests
  • Indoor venue for special events
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace
For the kids
  • Family/child friendly
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Exterior corridor
  • Fan
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Trouser press
  • Wi-Fi [free]
  • Window

Food and dining

Breakfast options
  • Asian
  • Continental
  • Halal
Restaurants on site
Spice Market Restaurant
  • Cuisine: Halal
  • Menu: Buffet
Pelangi Grill
  • Cuisine: International
  • Menu: Buffet

Location

Pantai Cenang, Pantai Cenang, Langkawi, Malaysia, 07000

Exceptional9.2

Location

Airports
  • Langkawi International Airport (LGK)
    4.9 km
  • Sultan Abdul Halim Airport (AOR)
    76.8 km
Public transportation
  • Panorama Langkawi SkyCab
    9.7 km
Hospital or clinic
  • Chenang Clinic medical & clinic
    430 m
Shopping
  • Cenang Mall
    1.2 km
Convenience store
  • On-site

What's nearby

Popular landmarks
  • Underwater World Langkawi
    990 m
  • Telaga Tujuh Waterfalls
    10.2 km
  • Crocodile Adventureland Langkawi
    11.5 km
  • Langkawi Sky Bridge
    11.7 km
  • Eagle Square
    14.5 km
  • Pulau Payar Marine Park
    14.6 km
  • Tanjung Rhu Beach
    18.3 km
  • Langkawi Wildlife Park
    18.4 km
  • Kilim Karst Geoforest Park
    20.4 km
Nearby landmarks
  • Pantai Cenang
    110 m
  • Laman Padi Langkawi
    190 m
  • Rice Museum
    200 m
  • Kalut Cafe And Bar
    430 m
  • Chenang Clinic medical & clinic
    430 m
  • Cenang Supermarket
    440 m
  • Cemara Pharmacy
    450 m
  • Cenang Muay Thai Gym
    560 m
  • Ah Chong beach bar cafe
    630 m
  • Maybank Office
    720 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • • Guests must request airport transfer at least 48 hours prior to arrival. The surcharge will be paid to the resort directly.
    • Check-in or check-out outside the mentioned hours may be subject to an additional charge.
    • Langkawi Tourism Promotion Fee MYR5 (per room per night) will be collected by the property
    • Additional supplement charge for a third person at MYR350 net per person per day inclusive of day bed, breakfast and room amenities (age 4 and above) for all room categories and suites excluding the family room and beachfront family room. Maximum 1 extra bed per room. The rate is not included in the room rate. To request, kindly contact the hotel reservation team.
    • Compulsory NEW YEAR’S EVE DINNER on 31st December 2024 at RM800nett per adult and RM400nett per child. The compulsory dinner charges will apply for all stays across the New Year’s Eve period (31 December 2024) . Charges are not included in the room rates and are to be paid upon check in.
    • Book a suite room to enjoy complimentary The Club Access for 2 person. The Club available from 7.00am to 9.00pm with The Club Benefit: Choice of American & Asian Set Breakfast at The Club Lounge (7.00am to 11.00am) or buffet breakfast at (Spice Market 7.00am to 11.00am) & (Pelangi Grill from 8.00am to 11.00am), Evening Cocktails with Canapes at The Club (5.00pm to 7.00pm), coffee, tea, chilled juices, Light finger snacks, cookies (7am to 9pm), 20% discount on Food and Beverage at all outlets (non-combinable with any other promotion), 15% discount on any spa treatment at Pelangi Spa (non-combinable with any other promotion) and Turndown service in the room
    • Langkawi Tourism Fee An additional fee of RM5.00 per room, per night will be collected in accordance to the Local Government Act 1976 on behalf of the Langkawi Municipal Council
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee170 MYR
  • Distance from city center20 km
  • Travel time to airport (minutes)10
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants2
  • Number of rooms 355
  • Room voltage220
  • Year property opened1989
  • Most recent renovation2023
Parking
  • Daily parking fee0 MYR

Property announcements

Greetings from Langkawi Island, Malaysia We are thrilled to announce the opening of the Horizon Pool at Pelangi Beach Resort & Spa after extensive refurbishment as well all our whole resort is now fully refurbished! The revitalized Horizon pool area now features enhanced design elements and improved amenities, offering an elevated experience for our guests in a refreshing, picturesque setting.

Reviews of Pelangi Beach Resort & Spa, Langkawi from real guests

Provided by verified guests of

Agoda logo
  • Location score 9.2 out of 10 and is a high score in Langkawi
    Location9.2
  • Facilities score 8.9 out of 10 and is a high score in Langkawi
    Facilities8.9
  • Service score 8.9 out of 10
    Service8.9
  • Cleanliness score 8.8 out of 10 and is a high score in Langkawi
    Cleanliness8.8
  • Room comfort and quality score 8.5 out of 10
    Room comfort and quality8.5
  • Value for money score 8.4 out of 10 and is a high score in Langkawi
    Value for money8.4
High score for Langkawi
Rating
9+ Exceptional (2,933)
8-9 Excellent (1,184)
7-8 Very Good (1,064)
6-7 Good (379)
<6 Below Expectation (418)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 5,978 verified guest comments
12345
8.4
Excellent
Muhammad from Malaysia
Family with young children
Pool Terrace
Stayed 6 nights in October 2024

My Honest Review about this hotel after 6 nights”

I recently stayed at Pelangi Hotel Resort for 6 nights and here’s my honest review: The Positives: The location is excellent—it's near the marketplace and Cenang Beach, which is very convenient. The amenities are impressive, offering plenty of activities such as a kids club, a mini zoo, and other family-friendly options. The food was great, with two dining options. I preferred the Spice Market restaurant, which offered a wider variety of dishes compared to the Western Grill. The Downsides: I was assigned a room on the second floor, which proved to be quite inconvenient. With an 8-month-old baby and a stroller, walking up and down repeatedly was exhausting. I did request a room change, but unfortunately, the request was declined, making it difficult to manage both the Ironman event and family needs simultaneously. Despite plenty of people yet to check in, they prioritise incoming guest than existing. The resort is quite far from the parking area, requiring a buggy for transport. During peak hours, the wait for the buggy can exceed 20 minutes. One bad experience I had was waiting for 20 minutes, only to have to go back to the room and call for assistance again. At nearly RM 1,000 per night, the price feels steep, especially considering the more affordable 5-star options available in Thailand. I found it hard to justify the high price for the value received. The room itself was just average. Although it had been recently renovated, the mattress was uncomfortable. It seemed old and unsupportive, which resulted in back pain that affected my sleep before, during, and after my Ironman race. The mattress had soft spots that didn't bounce back, offering poor support and contributing to sleepless nights. Overall: While the location and amenities are good, the price point is hard to justify, especially when compared to similar options in neighboring countries. The resort would be a decent option for those participating in events like Ironman, as having a place to relax post-race is crucial, but for the price, I expected more comfort and better service. Additionally, it's unfortunate that the hotel couldn't accommodate my request for a more family-friendly room arrangement, which added stress during an already busy event.

Reviewed October 18, 2024
8.4
Excellent
Muhammad from Malaysia
Family with young children
Pool Terrace
Stayed 2 nights in October 2024

Honest Review after Ironman (6nights)”

I recently stayed at Pelangi Hotel Resort for 6 nights and here’s my honest review: The Positives: The location is excellent—it's near the marketplace and Cenang Beach, which is very convenient. The amenities are impressive, offering plenty of activities such as a kids club, a mini zoo, and other family-friendly options. The food was great, with two dining options. I preferred the Spice Market restaurant, which offered a wider variety of dishes compared to the Western Grill. The Downsides: I was assigned a room on the second floor, which proved to be quite inconvenient. With an 8-month-old baby and a stroller, walking up and down repeatedly was exhausting. I did request a room change, but unfortunately, the request was declined, making it difficult to manage both the Ironman event and family needs simultaneously. The resort is quite far from the parking area, requiring a buggy for transport. During peak hours, the wait for the buggy can exceed 20 minutes. One bad experience I had was waiting for 20 minutes, only to have to go back to the room and call for assistance again. At nearly RM 1,000 per night, the price feels steep, especially considering the more affordable 5-star options available in Thailand. I found it hard to justify the high price for the value received. The room itself was just average. Although it had been recently renovated, the mattress was uncomfortable. It seemed old and unsupportive, which resulted in back pain that affected my sleep before, during, and after my Ironman race. The mattress had soft spots that didn't bounce back, offering poor support and contributing to sleepless nights. Overall: While the location and amenities are good, the price point is hard to justify, especially when compared to similar options in neighboring countries. The resort would be a decent option for those participating in events like Ironman, as having a place to relax post-race is crucial, but for the price, I expected more comfort and better service. Additionally, it's unfortunate that the hotel couldn't accommodate my request for a more family-friendly room arrangement, which added stress during an already busy event.

Reviewed October 18, 2024
9.6
Exceptional
Yen from Malaysia
Solo traveler
Pool Terrace
Stayed 2 nights in October 2024

Recharged and Happy”

20 mins into check-in, i received a call from front office checking in on my well-being - whether I was satisfied with my room and environment. The management was truly kind to offer a complimentary upgrade to ensure the best comfort for my solo travel. While I declined as I enjoyed the pool-view, they did their best to accommodate my concern for safety and convenience with a ground floor room (kudos to Janat and the front desk team). All the buggy abangs/brothers have been super friendly and kind with answering any questions - which restaurant has better selection, where could I visit in Langkawi - thank you to the team for keeping me entertained and informed! First time in Langkawi & first solo trip cannot get any better than this, Pelangi has set such a high bar for my future solo travels haha. In the meantime, will definitely be back to enjoy some wonderful time with Pelangi very soon

Reviewed October 25, 2024

Dear Ms. Yen, Thank you so much for your heartwarming feedback! We are thrilled to hear that your first solo trip to Langkawi and stay at Pelangi Hotel Resort exceeded your expectations. It's wonderful to know that our team, especially Janat and the front desk crew, made your stay comfortable and enjoyable by accommodating your safety and convenience needs. We're delighted that the buggy staff were able to keep you informed and entertained during your stay. Your kind words will be shared with the entire team, as they serve as a great motivation for us to continue providing exceptional service. We can't wait to welcome you back soon for another wonderful stay at Pelangi. Your high bar for future solo travels is an honor for us! Kind regards, Hasril Amil Aswa, Assistant Front Office Manager.

Responded October 26, 2024
Pelangi Beach Resort & Spa, Langkawi
8.0
Excellent
Fabian from Malaysia
Family with young children
Garden Terrace
Stayed 3 nights in June 2024

Very good”

Love this place . They surprised us with an upgrade to family suite .. perfect opportunity as I was there with 3 young kids below 7yrs. Our unit was just in front of the pool and our family members were able to stay close ( we took 3 units ) and kids had lovely time to play together Breakfast was superb with good spread of choices . You can opt to eat in 2 of the bf sites interchangeable as long as it’s before 11am. Kids club - wonderful as kids below 10 will love the spacious , AIRCOND environment with quality toys. Outdoor have some animals to view BUT the ball wasn’t pumped up hence can’t play football. Housekeeping - ms Sharifah was a wonderful person who not only kept the room tidy, she was paying attention to the needs of the family by offering additional bottled waters to keep the kids hydrated ( first 3 days were super hot ). She was kids friendly as my eldest kept bugging her ( sorry) The person behind the line for housekeeping Was rather rude when I checked on the request status and she bluntly said we had made request earlier of the day. But she said someone is on the way ( Mr Sumaie- if I got the name correct) he came and he wasn’t giving us a pleasant look as if it was wrong to call out for water. If there are charges for additional water, kindy train your staffs to politely inform us rather than show displeasure when requests are made Mind you the time taken from request to delivery took almost 30mins Sadly the shaver provided isn’t sharp ( I didn’t shave for 3 days ) hence I struggled to have a clean face despite the 2 shavers provided .. endured pain despite applying shaving foam. Weighing scale woudl be a plus point coz it would encourage us to watch our diet ( just my opinion ) Lastly the beach which is away from lobby is way better as the sand is coarse towards the main strip. Sea water is great as you can easily walk in without fear of sudden dip. Kids friendly too. Kids stayed on the beach 9-1pm ( sun burnt) & proceed to the pelangi pool till 6pm Kindly be informed that you will require at least 20min in advance shoudl u require the help of a buggy service. Location - it’s at Cenang beach and you can walk out comfortably - turn right and enjoy the walk ( if you have kids who are active ) or else just order a grab and you are conveniently dropped off ( no need to hire car and find parking ) I would consider this place for my next holiday and do hope we could enjoy the same upgrade again. Cheers

Reviewed June 19, 2024

Dear Mr. Fabian, Thank you for your kind words and valuable feedback. We are heartened to know that the suite upgrade and our facilities enhanced your family's stay. Your suggestions are crucial to us, and we are taking steps to improve our services and amenities, including the maintenance of outdoor equipment and staff training for better guest interactions. We look forward to welcoming you back to enjoy our beach location and improved services. Kind regards, Hasril.

Responded June 19, 2024
Pelangi Beach Resort & Spa, Langkawi
9.2
Exceptional
Clara from Malaysia
Family with young children
Garden Terrace
Stayed 3 nights in May 2024

Wonderful staff, lovely place for families but could use an upgrade”

We just spent 4D3N with our two year old at Pelangi hotel and thoroughly enjoyed our stay. Their friendly and helpful staff in particular deserve special mention: everyone was courteous and went out of their way to make the experience perfect. One buggy driver even insisted on picking my hubby up directly from the parking lot because my son was so amped about the ride and couldnt wait to get on. Everyone from check in to the cleaning crew and the restaurant wait staff were like this. The room was also lovely; clean, comfy and beautiful. The facilities did feel pretty dated and definitely need a bit of a refresh... especially the pool area, with some of the kids play features not working properly. That said, its hard to complain because how many hotels offer such an elaborate kids pool area with the water slides and water guns, etc? We also thought it got a bit too dark around the pool area and a tad too warm at the lobby and Pelangi Grill restaurant. I would suggest that the hotel does something to adapt to the crazy change in climate these days... it will certainly go a long way. For families with kiddos, the Kiki Farm is certainly a nice touch - the animals were friendly and gentle, and the kids will enjoy feeding them. One concern we did have was the one of the goats seemed to have a broken leg and a duck had a broken wing... not sure what happened there. The Kiki Kids club is also nice, though perhaps more appropriate for younger kids. We didn't try the activities as my son is too young so I can't say anything about that. The food was generally okay depending on what you order though I wouldn't rave about it. Breakfast is decent. Overall a lovely experience and definitely worth the money spent. Will definitely come back the next time we land in Langkawi!

Reviewed May 30, 2024

Dear Mrs. Clara,, Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you had a pleasant experience with us and appreciate your willingness to share your thoughts. Your insights are crucial to our continuous improvement, and we assure you that your feedback will be communicated to our team. We are committed to enhancing our services and facilities to ensure an even more comfortable and memorable stay for you in the future. Kind regards, Nor Burton

Responded May 30, 2024
Pelangi Beach Resort & Spa, Langkawi
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