This property is in high demand!
16 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2025.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Best place for your staycation at tunjungan street !

Very Recommended Hotel & Delicious for the Food

Great breakfast - variety with local specialties.

Spacious room - the family room is really generously large.

Gym facilities excellent and in new condition.
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
16 travelers have booked today.
Based on 3,984 verified reviews
9.7
9.6
9.6
9.5
9.5
Nearest transportation options
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Pasar Turi Train Station is within 1.07 km
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Surabaya Kota is within 1.57 km
Location rating score
There are 66 places in walking distance!
| Value for money | 9.5 |
| Distance to city center | 1 km |
| Location rating | 9.7 |
| Nearest airport | Juanda International Airport (SUB) |
| Distance to airport | 14.7 km |
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Exceptional
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9.6
Exceptional
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9.5
Exceptional
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9.6
Exceptional
9.6
Exceptional
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9.6
Exceptional
9.5
Exceptional
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9.6
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While staying at Hotel Platinum Tunjungan Surabaya, you can take pleasure in the swimming pool facility to get your day started the best way with a splash for a refreshing morning or evening.
Yes! Hotel Platinum Tunjungan Surabaya offers laundry service at your fingertips for whenever you need your favorite shirts or dresses clean and fresh all throughout your trip. Please contact the property for more information.
Hotel Platinum Tunjungan Surabaya fulfill our mandatory standard for cleanliness and safety by including hand sanitizer and daily disinfection in common areas. This property also comes equipped with staff trained in safety protocol, body thermometer, doctor/nurse on call, temperature check for guests and staff, first aid kit, and sterilizing equipment for all rounded safety precautions and hygiene protocols.
While staying at Hotel Platinum Tunjungan Surabaya, enjoy your morning or evening walk at nearby park which include Taman Gantung, Taman Buah Undaan, and Taman Ekspresi.
Verified past guests that have stayed at Hotel Platinum Tunjungan Surabaya had an average nightly stay of 1 night at this property.
Hotel Platinum Tunjungan Surabaya supports up to 4, with payment card selections consisting of American Express, Cash, MasterCard, and Visa.
Past business travelers that have stayed at this property have given Hotel Platinum Tunjungan Surabaya an average rating of 9.3. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
Verified couple travelers that have stayed at this property have given Hotel Platinum Tunjungan Surabaya an average rating of 9.6. You can look up on more specific customer ratings, and remarks by filtering for a specific type of verified guest travelers down in the review section.
Verified families with older children that have stayed at this property have given Hotel Platinum Tunjungan Surabaya an average rating of 9.6. You can search for more comprehensive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Hotel Platinum Tunjungan Surabaya’s local neighborhood is Surabaya Center which includes popular restaurants such as Rujak Cingur dan Sop Buntut Genteng Durasim, Rawon Setan - Embong Malang, and Pavilion Restaurant at JW Marriott Surabaya.
This property has indoor and outdoor venues for your special event. Large events and gatherings including engagements, private events, and weddings can be organized at Hotel Platinum Tunjungan Surabaya. Small or private events like entertainment events, birthday parties, and honeymoons can also be accommodated. Services for audio-visual equipment are readily available to help your special occasion go smoothly.

Experience Luxury and Comfort at Hotel Platinum Tunjungan Surabaya
Welcome to Hotel Platinum Tunjungan Surabaya, a 4-star oasis nestled in the heart of Surabaya, Indonesia. With its prime location just 1 kilometer away from the city center, this hotel offers the perfect blend of convenience and tranquility for both business and leisure travelers.
Step into the elegant lobby of Hotel Platinum Tunjungan Surabaya and be greeted by warm smiles and impeccable service. With 292 well-appointed rooms, this hotel provides a wide range of accommodations to suit every guest's needs. Whether you're staying in a cozy Standard Room or indulging in the luxury of a Suite, you can expect comfort, style, and modern amenities throughout your stay.
Check-in at Hotel Platinum Tunjungan Surabaya begins from 01:00 PM, allowing you ample time to settle in and unwind after a long journey. The check-out time is until 12:00 PM, giving you a leisurely morning to enjoy a delicious breakfast or take a refreshing dip in the hotel's swimming pool.
Families traveling with children will be delighted to know that Hotel Platinum Tunjungan Surabaya offers a child-friendly policy. Children between the ages of 3 to 12 can stay free of charge, making it an ideal choice for a family getaway. Create lasting memories as you explore the vibrant city of Surabaya and return to the comfort of your spacious room.
Indulge in the finest culinary experiences at the hotel's onsite restaurant, where a team of talented chefs will delight your taste buds with a wide array of local and international dishes. After a day of exploring the city, unwind with a refreshing drink at the hotel's bar or pamper yourself with a rejuvenating spa treatment.
Hotel Platinum Tunjungan Surabaya is the perfect base for exploring the rich cultural heritage and vibrant attractions of Surabaya. Whether you're here for business or leisure, this hotel offers a seamless blend of luxury, comfort, and convenience. Book your stay today and experience the true essence of Indonesian hospitality at Hotel Platinum Tunjungan Surabaya.
Unwind and Indulge in Entertainment Facilities at Hotel Platinum Tunjungan Surabaya
Hotel Platinum Tunjungan Surabaya offers a range of entertainment facilities to ensure that guests have a truly enjoyable and relaxing stay. Whether you're looking to socialize, pamper yourself, or simply unwind after a long day of exploring Surabaya, this hotel has you covered.
The hotel features a vibrant bar where guests can sip on refreshing cocktails and mingle with fellow travelers. The cozy and inviting atmosphere provides the perfect setting to unwind and enjoy a drink or two. Additionally, the hotel offers a massage service that is guaranteed to melt away any stress or tension. Indulge in a soothing massage and let the skilled therapists work their magic to rejuvenate your body and mind.
For those seeking ultimate relaxation, Hotel Platinum Tunjungan Surabaya also boasts a sauna and spa. Step into the sauna and let the heat cleanse your body, leaving you feeling refreshed and revitalized. The spa offers a variety of treatments and therapies, from facials to body scrubs, ensuring that guests can indulge in a pampering experience tailored to their needs. Treat yourself to a day of pure bliss and emerge feeling renewed and invigorated.
With its impressive range of entertainment facilities, Hotel Platinum Tunjungan Surabaya is the perfect choice for travelers looking for a well-rounded and enjoyable stay. Whether you want to socialize at the bar, unwind with a massage, or indulge in a spa treatment, this hotel has everything you need to make your stay in Surabaya truly memorable.
Stay Active at Hotel Platinum Tunjungan Surabaya's Sports Facilities
Hotel Platinum Tunjungan Surabaya offers an array of excellent sports facilities, ensuring that guests can stay active and energized during their stay. Whether you are a fitness enthusiast or simply looking to unwind, the hotel has everything you need to maintain your exercise routine.
Start your day off right by hitting the fully-equipped fitness center, available for all hotel guests. With state-of-the-art cardio and strength training equipment, you can work up a sweat and stay in shape. The fitness center is spacious and well-maintained, providing a comfortable environment for your workout sessions.
After an intense workout, take a refreshing dip in the hotel's outdoor pool. Surrounded by lush greenery, the pool offers a tranquil oasis for relaxation. Whether you want to swim a few laps or simply lounge by the poolside, the serene atmosphere will help you unwind and rejuvenate.
Best of all, access to the fitness center and outdoor pool is complimentary for all guests, allowing you to make the most of your stay without any additional charges. So, pack your workout gear and get ready to stay active at Hotel Platinum Tunjungan Surabaya's fantastic sports facilities.
Convenience Facilities at Hotel Platinum Tunjungan Surabaya
Hotel Platinum Tunjungan Surabaya offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With services such as laundry service and daily housekeeping, guests can enjoy the luxury of having their clothes cleaned and their rooms tidied up without any effort. The hotel also provides room service, allowing guests to indulge in delicious meals and snacks in the comfort of their own rooms.
For added security, Hotel Platinum Tunjungan Surabaya offers safety deposit boxes where guests can store their valuable belongings. The friendly and attentive concierge is always ready to assist guests with any requests or inquiries they may have, ensuring a smooth and enjoyable stay.
In today's connected world, staying connected is essential, and the hotel understands this. With Wi-Fi available in public areas and free Wi-Fi in all rooms, guests can easily stay connected with their loved ones or catch up on work.
Additionally, Hotel Platinum Tunjungan Surabaya provides a designated smoking area for guests who smoke, ensuring a comfortable environment for both smokers and non-smokers. Lastly, the hotel offers luggage storage facilities, allowing guests to safely store their belongings before check-in or after check-out. With these convenience facilities, Hotel Platinum Tunjungan Surabaya aims to provide a seamless and enjoyable experience for all its guests.
Convenient Transport Facilities at Hotel Platinum Tunjungan Surabaya
Hotel Platinum Tunjungan Surabaya offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. With valet parking and a car park available on-site, guests can easily park their vehicles and explore the city without worrying about finding a parking spot. The hotel also provides a shuttle service, making it effortless for guests to travel to popular attractions and business districts in Surabaya.
The valet parking service at Hotel Platinum Tunjungan Surabaya ensures that guests can conveniently drop off their vehicles upon arrival and have them safely parked by the hotel staff. This service saves guests from the hassle of searching for parking spaces and provides them with peace of mind during their stay.
In addition to valet parking, the hotel offers a spacious and secure car park for guests who prefer to self-park. This facility allows guests to have easy access to their vehicles whenever they need them, ensuring a smooth and convenient experience throughout their stay.
For guests looking to explore Surabaya's vibrant cityscape or visit nearby attractions, the hotel's shuttle service is a convenient option. The shuttle service provides regular and reliable transportation to popular destinations, allowing guests to save time and effort while enjoying their stay in Surabaya.
With these transport facilities, Hotel Platinum Tunjungan Surabaya ensures that guests have a seamless and enjoyable experience, whether they are traveling for business or leisure. Whether guests choose to utilize the valet parking, car park, or shuttle service, they can rest assured that their transportation needs will be well taken care of at this exceptional hotel in Surabaya.
Comfortable and Well-Equipped Rooms at Hotel Platinum Tunjungan Surabaya
Experience a blend of comfort and convenience in the thoughtfully designed rooms of Hotel Platinum Tunjungan Surabaya. Each room features modern amenities such as air conditioning and blackout curtains to ensure a restful stay, while the separate living room provides ample space for relaxation. Guests can unwind watching satellite or cable TV, or enjoy a hot beverage with the complimentary instant coffee and tea, complemented by a coffee/tea maker and a mini bar for added convenience.
The rooms are equipped with essential toiletries, a hair dryer, and fresh towels to meet your daily needs. Step out onto the balcony or terrace to enjoy the city views, or refresh yourself with the refrigerator, bottled water, and toiletries provided. Plush bathrobes and a hair dryer add a touch of luxury, making your stay at Hotel Platinum Tunjungan Surabaya both comfortable and memorable.
Indulge in a Culinary Delight at Hotel Platinum Tunjungan Surabaya's Dining Facilities
Hotel Platinum Tunjungan Surabaya offers a range of dining options that will satisfy every palate. Start your day with a scrumptious breakfast at the hotel's breakfast buffet, where you can choose from a variety of continental dishes to kickstart your morning. Whether you prefer a hearty meal or a light bite, the hotel's coffee shop is the perfect place to relax and enjoy a cup of freshly brewed coffee or indulge in a selection of snacks and pastries.
For those looking for a more formal dining experience, the hotel's restaurant serves a delectable array of local and international cuisines. The menu features a wide range of dishes prepared by skilled chefs using the freshest ingredients. If you prefer to dine in the comfort of your room, the hotel also offers room service, allowing you to enjoy a delicious meal without leaving the comfort of your accommodation.
In addition, Hotel Platinum Tunjungan Surabaya takes pride in its halal restaurant, ensuring that Muslim guests can enjoy their meals with peace of mind. With daily housekeeping services, you can rest assured that your dining area will always be clean and tidy, providing a pleasant ambiance for your meals. Whether you are a food enthusiast or simply seeking a satisfying dining experience, Hotel Platinum Tunjungan Surabaya's dining facilities will exceed your expectations and leave you craving for more.
Luxurious and Spacious Rooms at Hotel Platinum Tunjungan Surabaya
Hotel Platinum Tunjungan Surabaya offers a wide range of room options to cater to every traveler's needs. From the comfortable Business Double and Business Twin rooms, perfect for those traveling on business, to the spacious Deluxe Double and Deluxe Twin rooms, ideal for couples or friends traveling together, there is a room for everyone.
For those seeking a touch of luxury, the Executive room provides a generous space of 40 square meters, complete with a plush double bed. Families will find the Family Room to be the perfect choice, with its expansive 70 square meters, offering a double bed and a single bed to accommodate everyone comfortably. And for those looking for a little extra indulgence, the Junior Suite Room offers a spacious 36 square meters of elegance and sophistication.
Booking these exquisite rooms on Agoda ensures that you not only get the best prices but also enjoy a hassle-free experience. With Agoda's user-friendly platform, finding and booking your preferred room at Hotel Platinum Tunjungan Surabaya is quick and easy. So why wait? Book your stay now and experience the utmost comfort and luxury at Hotel Platinum Tunjungan Surabaya.
Discover the Vibrant Surabaya Center
Welcome to Surabaya Center, the beating heart of Surabaya, Indonesia. Located in the bustling city center, Hotel Platinum Tunjungan Surabaya offers a prime location for both business and leisure travelers. Immerse yourself in the vibrant atmosphere of this dynamic city as you explore the surrounding area.
Surabaya Center is known for its vibrant shopping scene, with Tunjungan Plaza just a stone's throw away from the hotel. This iconic shopping mall is a shopaholic's paradise, offering a wide range of local and international brands, trendy fashion boutiques, and a variety of dining options. Indulge in some retail therapy, sample delicious local cuisine, or simply soak in the lively ambiance of this bustling shopping destination.
Beyond shopping, Surabaya Center is also home to numerous cultural and historical attractions. Visit the iconic Surabaya City Hall, a magnificent building that showcases a blend of Dutch and Javanese architectural styles. Explore the historic Arab Quarter, where you can wander through narrow streets lined with colorful shops selling traditional goods and sample authentic Middle Eastern cuisine. Don't miss the opportunity to visit the House of Sampoerna, a unique museum housed in a colonial-era building, where you can learn about the city's rich history in the cigarette industry.
Whether you're a business traveler seeking convenience or a leisure traveler looking to immerse yourself in the local culture, Surabaya Center has something for everyone. Stay at Hotel Platinum Tunjungan Surabaya and experience the best of this vibrant neighborhood in Surabaya, Indonesia.
Convenient Transportation Options from Surabaya Airport to Hotel Platinum Tunjungan Surabaya
Located in the heart of Surabaya Center, Hotel Platinum Tunjungan Surabaya offers a convenient and comfortable stay for travelers visiting Surabaya, Indonesia. When it comes to reaching the hotel from the nearest airport, there are several transportation options available.
For those arriving at Juanda International Airport, the most convenient way to reach Hotel Platinum Tunjungan Surabaya is by taxi. Taxis are readily available at the airport and offer a hassle-free journey to the hotel. The journey from the airport to the hotel takes approximately 30 minutes, depending on traffic conditions. Alternatively, travelers can also choose to book a private airport transfer in advance for a more personalized and seamless experience.
Another option for transportation from the airport to the hotel is by using a ride-sharing service such as Grab or Gojek. These popular transportation apps are widely used in Surabaya and provide a convenient and affordable way to reach Hotel Platinum Tunjungan Surabaya. Simply download the app, book a ride, and enjoy a comfortable journey to the hotel.
No matter which transportation option you choose, the journey from the airport to Hotel Platinum Tunjungan Surabaya will give you a glimpse of Surabaya's vibrant cityscape. Upon arrival, you will be greeted by the hotel's friendly staff and can look forward to a pleasant stay in the heart of Surabaya.
Discover Surabaya's Landmarks and Attractions near Hotel Platinum Tunjungan Surabaya
Hotel Platinum Tunjungan Surabaya is conveniently located near several iconic landmarks and attractions that offer a glimpse into the rich history and vibrant culture of Surabaya, Indonesia. Explore the fascinating Sampoerna Museum, where you can learn about the city's tobacco industry and admire the beautiful Dutch colonial architecture.
Just a short drive away, you'll find the Suramadu National Bridge, an engineering marvel that connects Surabaya with the island of Madura. Take a leisurely stroll in Bungkul Park, a popular recreational spot known for its lush greenery and vibrant atmosphere. For a dose of history, visit the Monkasel (Submarine Monument) and Tugu Pahlawan, both significant landmarks commemorating Surabaya's heroic past.
Nature enthusiasts will delight in a visit to Surabaya's Zoo, home to a wide variety of exotic animals. Marvel at the grandeur of the Suroboyo Monument, a towering landmark that showcases the city's unique blend of modernity and tradition. Immerse yourself in the cultural heritage of Surabaya by exploring the Ampel Mosque and the Muhammad Cheng Hoo Mosque, both architectural gems that reflect the city's multicultural influences.
Don't miss the opportunity to cross the Jembatan Merah, a historic bridge that played a crucial role during Indonesia's struggle for independence. With its prime location near these landmarks and attractions, Hotel Platinum Tunjungan Surabaya is the perfect base for exploring the best of Surabaya's history, culture, and natural beauty.
Convenient Access to Public Transport Stations near Hotel Platinum Tunjungan Surabaya
Located in the heart of Surabaya, Hotel Platinum Tunjungan offers easy access to several public transport stations, making it a convenient choice for travelers looking to explore the city. The hotel is situated near Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station.
Whether you're traveling for business or leisure, these nearby public transport stations provide a hassle-free way to navigate Surabaya. The Semut Train Station and Gubeng Train Station are within walking distance from the hotel, allowing guests to easily explore the city and its attractions. Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station are also conveniently located nearby, providing convenient connections to other parts of Surabaya and beyond.
With these public transport options at your doorstep, you can easily explore Surabaya's vibrant neighborhoods, visit popular attractions, or venture further afield to discover the beauty of Indonesia. Whether you're traveling solo or with a group, Hotel Platinum Tunjungan's strategic location ensures that you can make the most of your time in Surabaya.
Delicious Dining Options Near Hotel Platinum Tunjungan Surabaya
Hotel Platinum Tunjungan Surabaya is surrounded by a plethora of dining options that are sure to satisfy every palate. Just a short distance away, you will find Aiola Eatery, a trendy restaurant known for its delicious fusion dishes and vibrant atmosphere. For coffee enthusiasts, BONCAFE MANYAR KERTOARJO is the perfect spot to enjoy a freshly brewed cup of coffee accompanied by delectable pastries. Seafood lovers will rejoice at Layar Seafood KH Abdul Wahab Siamin, where you can indulge in a wide variety of mouthwatering seafood dishes. Craving some authentic Indonesian cuisine? Look no further than Apeng Kwetiau Medan - Kedung Doro, Sate Klopo Ondomohen Bu Asih - Walikota Mustajab, Soto Ayam "Cak To" Undaan Wetan, and Soto Ambengan Pak Sadi, all of which offer traditional Indonesian dishes bursting with flavor. If you're in the mood for something unique, Rawon Setan - Embong Malang is the place to go, serving their famous black beef soup that is sure to leave you wanting more. For a taste of international cuisine, head to Wapo Resto - Airlangga or Bon Ami Restaurant, where you can enjoy a diverse menu featuring dishes from around the world. With such a wide array of dining options just steps away from the hotel, your culinary adventure awaits at Hotel Platinum Tunjungan Surabaya.
Explore Surabaya's Vibrant Shopping Scene
Hotel Platinum Tunjungan Surabaya is surrounded by a plethora of shopping landmarks, making it the perfect destination for shopaholics. Just a stone's throw away, you'll find Central Point Mall, a modern shopping complex offering a wide range of local and international brands. If you're looking for traditional Indonesian handicrafts and batik, Mirota Batik is a must-visit. For a burst of colors and fragrances, head to Bratang Flower Market, where you can immerse yourself in the vibrant atmosphere and find beautiful blooms. Wisata Rasa, Pasar Keputran, and Pasar Genteng are bustling local markets where you can haggle for fresh produce, local snacks, and unique souvenirs. Grand City Mall and Marvell City are two other popular shopping destinations nearby, offering a mix of retail outlets, entertainment options, and dining establishments. If you're a fan of vintage finds, don't miss Newton Vintage Store, where you can uncover hidden gems and retro fashion pieces. And last but not least, Plaza Tunjungan, the iconic shopping center, is just a short distance away, offering a wide selection of high-end fashion brands, luxury boutiques, and gourmet dining experiences. With a variety of shopping landmarks to explore, Hotel Platinum Tunjungan Surabaya is the ideal base for a memorable shopping spree in Surabaya.
Affordable Luxury at Hotel Platinum Tunjungan Surabaya
Indulge in a luxurious stay without breaking the bank at Hotel Platinum Tunjungan Surabaya. With an average room price of just $69, this hotel offers unbeatable value for money in the heart of Surabaya, Indonesia. Compared to the average price of a hotel room in the city, which stands at $28, Hotel Platinum Tunjungan Surabaya provides an affordable yet lavish experience for travelers seeking comfort and style.
Step into the elegantly designed rooms and be greeted by a harmonious blend of modern aesthetics and warm hospitality. Each room is thoughtfully furnished with plush bedding, contemporary amenities, and enchanting city views. Whether you're traveling for business or leisure, Hotel Platinum Tunjungan Surabaya ensures a restful retreat that exceeds expectations.
In addition to its attractive pricing, this hotel offers a range of facilities and services to enhance your stay. Unwind by the shimmering rooftop pool, savor delectable cuisine at the on-site restaurant, or rejuvenate your senses at the spa. With its convenient location near popular attractions and shopping centers, Hotel Platinum Tunjungan Surabaya is the perfect base for exploring all that Surabaya has to offer.
Don't miss out on the opportunity to experience affordable luxury at Hotel Platinum Tunjungan Surabaya. Book your stay today and enjoy a remarkable hotel experience at an unbeatable price.
Exceptional Customer Ratings for Hotel Platinum Tunjungan Surabaya
Hotel Platinum Tunjungan Surabaya has received exceptional customer ratings, making it a top choice for travelers visiting Surabaya, Indonesia. With an impressive overall rating of 9.5, it is evident that guests have had an outstanding experience during their stay at this hotel.
One of the standout aspects of Hotel Platinum Tunjungan Surabaya is its excellent value for money, as reflected in its impressive rating of 9.3. Guests appreciate the affordable rates offered by the hotel without compromising on the quality of service and amenities provided. This makes it an ideal choice for budget-conscious travelers who still want to enjoy a comfortable and enjoyable stay.
The hotel's facilities have also garnered high praise, with a rating of 9.4. From the moment guests step into the hotel, they are greeted with modern and well-maintained facilities that enhance their overall experience. Whether it's the well-equipped fitness center, the refreshing swimming pool, or the stylish and comfortable rooms, guests are treated to a range of amenities that cater to their every need.
Exceptional9.5
Facilities
Exceptional9.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Exceptional
10 most recent verified ratings received by the property
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Guests praise the hotel's excellent staff for providing great service throughout their stay. Conveniently located near Tunjungan Plaza and cafes/restaurants, the hotel offers a variety of dining options. Clean and spacious rooms with modern designs and floor-to-ceiling windows add to the luxurious feel. Guests appreciate the delicious breakfast buffet, served at the rooftop restaurant with local cuisine. The hotel is deemed good value for money by many guests.
Some reviews noted low water pressure in some rooms affecting toilet flushing and showering.
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Breakfast
Service
Location
Cleanliness
Room size
Room comfort
Pool
Restaurant options
Room view
We had a wonderful stay at this exceptional hotel. The room was clean, spacious, and comfortable, with good water pressure and complete bathroom amenities. Special thanks to Ms Putri at reception who was very helpful during check-in. Although we were informed that our room was not ready even though it was already 3:40 PM, we explained that we were very tired from traveling. She kindly managed to arrange a different room for us within 10 minutes. Her assistance made a big difference and was greatly appreciated. Breakfast was delicious with a wide variety of choices. The hotel has four elevators, although only three were functioning during our stay — not a major issue, but worth noting. The bathroom amenities were good, though we feel the bath towels could be upgraded to a larger size for better comfort. Overall, we had a pleasant and enjoyable stay. We’re very happy with our experience and will definitely return to this hotel again in the future.
Dear Mrs. Lenda Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share such a detailed and thoughtful review. We are truly delighted to hear that your stay with us was a wonderful experience. It brings us great joy to know that you found the room clean, spacious, and comfortable, with strong water pressure and complete bathroom amenities — all of which are part of our commitment to guest satisfaction. Your kind words for Ms. Putri at Reception mean a lot. We are proud to have her on our team, and we will certainly recognize her for the excellent service she provided. We're also grateful for your understanding regarding the room readiness delay, and we’re pleased that our team was able to assist promptly, especially after a long journey. We appreciate your feedback about the elevators and towel size. While we strive for everything to function at its best, your comments will help us to make further improvements in our guest experience. Than
Stayed for a week with my family, with young children. Super impressed with the service from the moment of arrival all the way to the time we checked out. Every staff at the hotel made us feel special. All super courteous and helpful. Everywhere I looked, there was always someone around to help not far away. We stayed in a family room, which was perfect with the amenities in the room. Breakfast was generous and delicious. With elderies, beds in hotels are often a problem as they are often too soft. My mom found the bed hard enough for her back and comfortable. It was also comfortable for the rest of the family. Pool was a bit too cold, but otherwise everything was perfect. Highly recommended and we would definitely stay again if we visit the city next
Dear Mrs. Lina, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for sharing such a detailed and heartwarming review of your recent stay with us. We are truly honored to know that you and your family, including your young children and elderly family members, had a pleasant and memorable week at our hotel. It brings us great joy to hear that our team made you feel special from the moment you arrived until your departure. Your kind words about our courteous and attentive staff mean a lot to us, as personalized and genuine service is something we continuously strive to provide. We are also delighted that the Family Room, its amenities, and the comfort of our beds met the needs of your entire family, especially your mother’s comfort, which we understand is very important. We are pleased that you enjoyed our breakfast selection and found it generous and delicious. Your feedback regarding the swimming pool temperature is well noted, and we will certainly review
Everything is fine. I have stayed at Hotel Platinum Tunjungan Surabaya twice. This was during the transition from 2025 to 2026. We stayed for two nights and received a free dinner voucher. Thank you. My suggestions are just two items. 1. There were several cigarette butts scattered on the floor in the pool area. Apparently, smoking is allowed in the pool area. This is certainly very uncomfortable for those looking for fresh air by the pool because of the cigarette smoke. Ultimately, this is up to the hotel's management. 2. The coffee served at breakfast is very bitter and leans towards being burnt. I am a coffee lover, so I am quite sensitive to coffee that tastes strange. Maybe the roasting time was too long, which resulted in a less smooth aroma and coffee that isn't fresh. Perhaps this can be improved in the future. Although there is only free black coffee available, it can still make hotel guests feel satisfied. Those are my suggestions. I hope to stay there again in the future. Thank you.
Highly recommended, as soon as you enter, you are serviced by friendly staff, good facilities, and incredibly delicious food with no failures. The chef is great. I stayed here for 2 nights, it was very good. However, on the second day, my child was sick and wanted to return to the room. I asked if I could take a plate to the room, but it was not allowed, even though he wanted to eat. But staff without permission were seen, and it was allowed. But overall, everything else was very good.
Dear Ibu Lailatu, Salam hangat dari Hotel Platinum Tunjungan Surabaya. Terima kasih yang sebesar-besarnya kepada Ibu Lailatu atas ulasan yang sangat detail, jujur, dan penuh apresiasi. Kami merasa sangat senang dan bersyukur mengetahui bahwa sejak awal kedatangan, Ibu merasakan pelayanan yang baik, keramahan staf, fasilitas yang memadai, serta makanan yang “juara” dan memuaskan. Pujian untuk chef kami juga menjadi kebanggaan tersendiri dan tentu akan kami sampaikan kepada tim dapur sebagai motivasi. Kami juga berterima kasih karena Ibu telah memilih untuk menginap selama dua malam bersama kami, dan kami senang mengetahui bahwa secara keseluruhan pengalaman menginap Ibu terasa sangat baik. Namun, kami dengan tulus meminta maaf atas ketidaknyamanan yang Ibu alami pada hari kedua terkait kondisi anak Ibu yang sedang kurang sehat. Terkait kebijakan membawa peralatan makan ke kamar, kami mohon maaf apabila penerapannya terasa kurang konsisten dan menimbulkan ketidaknyamanan bagi Ibu. M
Free Wi-Fi in all rooms!
Sauna
Air conditioning
Daily housekeeping
“Perfect”
1. An extraordinary breakfast variety, ranging from traditional dishes with many options (grilled rice, yellow rice, penyetan, gado-gado, etc.), western, Japanese, Chinese porridge, traditional snacks (sticky rice flour, grontol, tiwul, gatot, ant nests), complete pastries, and drinks including traditional wedang, as well as popcorn and cotton candy that attract children's attention; if you stay for just one day, this stomach will be full and unable to try everything. 2. The location is very strategic, right on the iconic Tunjungan street, and it's just a short walk to Tunjungan Plaza. 3. The view from the room window is truly beautiful at night. 4. Parking is a bit tight but still sufficient. 5. The bed and floor covering creak a bit, but it is still comfortable.
Dear Ibu Heronita, Salam hangat dari Hotel Platinum Tunjungan Surabaya. Terima kasih telah meluangkan waktu untuk menulis ulasan yang begitu detail dan positif. Kami sangat senang mengetahui bahwa Ibu menikmati pengalaman menginap di Platinum Hotel Tunjungan Surabaya, terutama dalam hal variasi sarapan yang kami sajikan. Kami memang berusaha menghadirkan beragam pilihan menu – dari hidangan tradisional Indonesia, western, Jepang, hingga jajanan pasar – agar setiap tamu dapat merasakan kekayaan cita rasa kuliner kami. Kehadiran popcorn dan gulali memang menjadi daya tarik tersendiri, terutama bagi anak-anak. Kami juga senang mengetahui bahwa lokasi hotel yang berada tepat di Jalan Tunjungan yang ikonik memberikan kemudahan akses bagi Ibu, terutama untuk berjalan kaki ke Tunjungan Plaza dan menikmati suasana kota. Pemandangan malam dari jendela kamar yang Ibu nikmati juga menjadi salah satu hal yang ingin selalu kami hadirkan bagi setiap tamu: nyaman, tenang, dan berkesan. Ulasan Ibu