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Jen Penang Georgetown by Shangri-La

4 stars out of 5
Magazine Road, Georgetown, Penang, Malaysia - See map

Immerse yourself in culture at Jen Penang Georgetown. Enjoy relaxation facilities, Wi-Fi, and flexible meeting rooms at this hotel. Located in Georgetown's UNESCO World Heritage Site with easy access to shopping and commercial centers. Discover rich cultural heritage of Georgetown in Penang, with colonial buildings and vibrant street art. Enjoy swimming pool, steam room, AC, Wi-Fi, and in-room safe at exclusive property. Explore Prangin Mall, Chew's Jetty, and Street Art. Memorable stay for two at Jen Penang Georgetown by Shangri-La. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Highlights

Located in heart of Penang

Check-in [24-hour]

Airport transfer

Great Breakfast

Great View

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

This property is in high demand!

6 travelers have booked today.

See map

9.0Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
Parking
FREE
Walkable places
Tech Dome Penang
60 m
Asia Comic Cultural Museum
80 m
Penang House of Music
80 m
1st Avenue Mall
100 m
Komtar Complex
110 m
Popular landmarks
Armenian Street
720 m
Khoo Kongsi
800 m
Cheong Fatt Tze - The Blue Mansion
1.0 km
Chew's Jetty
1.1 km
Pinang Peranakan Mansion
1.3 km
Closest landmarks
Penang Tourist Guide Association
120 m
Vision First Optic
200 m
Pacific supermarket
200 m
Convention 33
210 m
Kidland
220 m
Value for money8.3
Distance to city center0 km
Location rating9.0
Nearest airportButterworth RMAF Airport (BWH)
Distance to airport8.8 km

Rooms available at Jen Penang Georgetown by Shangri-La

Excellent
Room comfort & quality

8.2

Deluxe Room 2 Twins
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Club Family Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 super king bed or 1 sofa ...
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Deluxe Room 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Club Deluxe 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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One-Bedroom Apartment
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
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Family Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 sofa bed and 1 king bed o...
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Club King Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
Enter dates to see prices
Apartment 1 King
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed
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Executive Suite
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 semi double bed or 2 sing...
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Club Twin Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
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Frequently asked questions

Does Jen Penang Georgetown by Shangri-La provide laundry services?

Yes! Jen Penang Georgetown by Shangri-La offers laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

Does Jen Penang Georgetown by Shangri-La provide dry cleaning services?

Yes! Jen Penang Georgetown by Shangri-La provides dry cleaning service that is available all throughout your stay, making sure you're always looking confident in your favorite outfit. Please contact the property for more information.

What types of facilities are available for children at Jen Penang Georgetown by Shangri-La?

While on a trip with your family members, your kids can also experience the fun in sports and recreation facilities offered at Jen Penang Georgetown by Shangri-La such as kids pool.

What is the average travel time to a nearby airport from Jen Penang Georgetown by Shangri-La?

The average travel time to get from Jen Penang Georgetown by Shangri-La to the airport is 30 minutes, but please keep in mind that the travel time may vary based on traffic, weather conditions, and time of day.

How many rooms does Jen Penang Georgetown by Shangri-La have?

Jen Penang Georgetown by Shangri-La has a total of 443 rooms.

What was the average room rate for Jen Penang Georgetown by Shangri-La been in the past month?

The average room rate for Jen Penang Georgetown by Shangri-La in the past month is 509.94 MYR, compared to city's average of 254.19 MYR.

What payment cards are supported at Jen Penang Georgetown by Shangri-La?

Jen Penang Georgetown by Shangri-La supports up to 5, with payment card options such as Visa, MasterCard, Cash, and American Express.

What do verified guests love most about Jen Penang Georgetown by Shangri-La?

Past visitors that stayed at Jen Penang Georgetown by Shangri-La have given this property a rating of 8.96 for its outstanding location as the main highlight for their stay.

What time is check-in and check-out at Jen Penang Georgetown by Shangri-La?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the designated time frame may be charged an additional fee.

More about Jen Penang Georgetown by Shangri-La

More about Jen Penang Georgetown by Shangri-La

Experience Luxury and Convenience at Jen Penang Georgetown by Shangri-La

Welcome to Jen Penang Georgetown by Shangri-La, a 4-star hotel located in the heart of Penang, Malaysia. With its prime location, this hotel offers guests the perfect blend of luxury and convenience. Whether you are visiting for business or leisure, Jen Penang Georgetown is the ideal choice for a memorable stay. Jen Penang Georgetown boasts a total of 443 well-appointed rooms, ensuring that there is a perfect accommodation for every traveler. Each room is designed with comfort and style in mind, providing a relaxing haven after a day of exploring the vibrant city. The hotel was last renovated in 2017, ensuring that guests enjoy modern amenities and contemporary decor throughout their stay. Conveniently situated in the city center, Jen Penang Georgetown offers easy access to Penang's popular attractions and landmarks. Whether you want to explore the bustling markets, indulge in local cuisine, or immerse yourself in the city's rich history, everything is just a stone's throw away. The hotel is also just 30 minutes away from the airport, making it easily accessible for travelers. At Jen Penang Georgetown, check-out time is until 12:00 PM, allowing guests to have a leisurely morning before departing. Check-in time starts from 03:00 PM, ensuring a smooth and hassle-free arrival. Families with young children will appreciate the hotel's child policy, which allows children between the ages of 2 to 6 to stay free of charge. With its excellent facilities, convenient location, and warm hospitality, Jen Penang Georgetown by Shangri-La promises a delightful stay for all guests.

Unwind and Indulge at Jen Penang Georgetown by Shangri-La's Entertainment Facilities

At Jen Penang Georgetown by Shangri-La, guests can expect a wide range of entertainment facilities that cater to their relaxation and rejuvenation needs. The hotel boasts a luxurious spa, where guests can indulge in a variety of massage treatments to soothe their tired muscles and melt away stress. The skilled therapists will ensure a truly pampering experience, leaving guests feeling refreshed and revitalized. For those looking to unwind further, the hotel offers a sauna and steam room for guests to enjoy. These facilities provide a tranquil and serene environment, perfect for detoxifying the body and clearing the mind. Guests can relax in the warmth of the sauna or steam room, allowing the heat to penetrate their pores and release any toxins. Additionally, Jen Penang Georgetown by Shangri-La features a beautiful garden where guests can escape the hustle and bustle of the city and immerse themselves in nature. The garden provides a serene setting for leisurely strolls or quiet moments of contemplation. Whether guests are seeking a peaceful retreat or a place to connect with nature, the hotel's garden offers a tranquil oasis amidst the vibrant city of Penang.

Stay Active and Energized at Jen Penang Georgetown by Shangri-La's Sports Facilities

At Jen Penang Georgetown by Shangri-La, we understand the importance of staying active and energized while traveling. That's why we offer a range of top-notch sports facilities to cater to all your fitness needs. Start your day with a refreshing swim in our outdoor pool, surrounded by lush tropical gardens. Whether you're looking to do laps or simply relax by the water, our pool is the perfect spot to unwind and soak up the sun. For those who prefer a more intense workout, head to our 24-hour fitness center. Equipped with state-of-the-art machines and equipment, you can engage in a variety of exercises to keep your fitness routine on track. And the best part? Our fitness center is completely free for all guests, ensuring you can stay in shape without any additional costs. If you're in the mood for some friendly competition, challenge your friends or family to a game of table tennis. Our well-maintained table tennis facilities are perfect for a fun-filled afternoon of rallies and laughter. For those seeking inner peace and tranquility, our yoga room provides the ideal space to practice your asanas and find your inner balance. With serene surroundings and calming ambiance, you can rejuvenate your mind, body, and soul during your stay at Jen Penang Georgetown by Shangri-La. No matter your fitness preferences, Jen Penang Georgetown by Shangri-La has all the sports facilities you need to stay active and energized throughout your stay.

Convenience at Your Fingertips

Jen Penang Georgetown by Shangri-La offers a range of convenience facilities to ensure a hassle-free stay for all guests. With 24-hour room service, you can indulge in delicious meals or snacks at any time of the day. The hotel also provides laundry service and dry cleaning, allowing you to keep your wardrobe fresh and clean throughout your stay. If you need assistance or recommendations, the friendly concierge is always ready to help. For added convenience, safety deposit boxes are available to keep your valuables secure. Stay connected with complimentary Wi-Fi in all rooms and public areas, making it easy to stay in touch with loved ones or catch up on work. Executive lounge access is provided for guests seeking an elevated experience, offering exclusive amenities and services. Additionally, the hotel offers express check-in/check-out, luggage storage, and daily housekeeping to ensure a seamless stay. With a vending machine on-site, you can easily grab a quick snack or beverage whenever you need it. At Jen Penang Georgetown by Shangri-La, convenience is a top priority, ensuring a comfortable and enjoyable stay for all guests.

Convenient Transport Facilities at Jen Penang Georgetown by Shangri-La

At Jen Penang Georgetown by Shangri-La, guests can enjoy a wide range of transport facilities to make their stay even more convenient. The hotel offers a car park onsite, allowing guests to easily park their vehicles without any hassle. Whether you are driving your own car or renting one, the car park is available free of charge, ensuring that you have a secure place to park throughout your stay. For those who prefer not to drive, the hotel provides a taxi service, making it easy to explore the vibrant city of Penang. The friendly and knowledgeable drivers will take you to popular attractions and landmarks, ensuring a hassle-free travel experience. Additionally, the hotel offers a ticket service, allowing guests to conveniently book tours and attractions directly from the hotel. If you prefer to have more flexibility during your stay, the hotel also provides a car hire service. This allows you to explore Penang at your own pace, giving you the freedom to visit hidden gems and off-the-beaten-path destinations. Whether you choose to drive yourself or take advantage of the hotel's transport services, Jen Penang Georgetown by Shangri-La ensures that your travel needs are well taken care of.

Luxurious Room Facilities at Jen Penang Georgetown by Shangri-La

Indulge in the ultimate comfort and luxury at Jen Penang Georgetown by Shangri-La, where every aspect of your stay is meticulously designed to exceed your expectations. The hotel offers an array of exceptional room facilities to ensure a memorable and relaxing experience. Step into your room and be greeted by the refreshing coolness of the air conditioning, providing a respite from the tropical heat of Penang. Wrap yourself in the plush bathrobes provided, adding a touch of luxury to your stay. Stay updated with the latest news and happenings with the complimentary daily newspaper, keeping you informed and entertained throughout your stay. For a cozy night in, take advantage of the in-house movies available in your room. Sit back and relax as you enjoy a wide selection of entertainment options at your fingertips. Get ready for a night out with the convenience of a hair dryer, ensuring you look your best for any occasion. Unwind in the comfort of your room while watching your favorite shows on the television with satellite/cable TV channels. Quench your thirst and satisfy your cravings with the well-stocked mini bar, offering a variety of beverages and snacks. Whether you prefer a refreshing soda or a late-night snack, everything you need is just a few steps away. With these incredible room facilities, Jen Penang Georgetown by Shangri-La guarantees a truly unforgettable stay.

A Gastronomic Delight at Jen Penang Georgetown by Shangri-La

Indulge in a culinary journey like no other at Jen Penang Georgetown by Shangri-La, where a variety of dining options await you. Start your day with a sumptuous breakfast buffet, offering a wide range of local and international delicacies. Whether you prefer a hearty Malaysian breakfast or a continental spread, the hotel's breakfast options cater to all tastes and preferences. For a memorable dining experience, head to the hotel's restaurant, where you can savor a delectable selection of dishes prepared by talented chefs. From authentic Malaysian cuisine to international favorites, the restaurant offers a diverse menu that will please even the most discerning palate. If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service. Whether it's a late-night craving or a leisurely meal in the privacy of your room, the hotel's room service ensures that you are well taken care of. For guests seeking halal dining options, the hotel also features a halal restaurant, where you can enjoy a wide array of halal-certified dishes. With a commitment to providing a diverse dining experience, Jen Penang Georgetown by Shangri-La ensures that every guest's dietary preferences and requirements are met. With its exceptional dining facilities, Jen Penang Georgetown by Shangri-La promises a gastronomic journey that will leave you craving for more.

Luxurious and Spacious Rooms at Jen Penang Georgetown by Shangri-La

Experience the epitome of comfort and luxury at Jen Penang Georgetown by Shangri-La with its diverse range of room offerings. Whether you are traveling alone, with your partner, or with your family, this hotel has the perfect room for you. Indulge in the spaciousness of the Apartment 1 King, offering a generous 56 square meters of living space and a plush King Bed. For those seeking exclusivity and added benefits, the Club Deluxe 1 King and Club Deluxe 2 Twins rooms provide a cozy retreat with 28 square meters of space and either a King Bed or two Single Beds. Families can enjoy the convenience and comfort of the Club Family Room 1 King, offering 32 square meters of space and a King Bed. For a more intimate setting, the Deluxe Room 1 King and Deluxe Room 2 Twins provide a cozy ambiance with 28 square meters of space and a choice between a King Bed or two Single Beds. By booking these luxurious rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates and exclusive deals, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse and book your preferred room at Jen Penang Georgetown by Shangri-La, making your travel planning a breeze. So why wait? Book your dream room now and embark on a memorable stay at this exquisite hotel.

Discover the Vibrant Charm of Georgetown, Penang

Immerse yourself in the vibrant and culturally rich atmosphere of Georgetown, Penang, when you stay at Jen Penang Georgetown by Shangri-La. This historic city, listed as a UNESCO World Heritage Site, is a melting pot of cultures, blending Chinese, Malay, Indian, and European influences. As you explore the streets of Georgetown, you will be captivated by its colorful colonial buildings, intricate temples, and bustling markets. Step outside the hotel and find yourself surrounded by a plethora of attractions and activities. Take a leisurely stroll along Armenian Street, known for its vibrant street art and charming cafes. Visit the iconic Kek Lok Si Temple, the largest Buddhist temple in Southeast Asia, and marvel at its stunning architecture and panoramic views of the city. Indulge in the local cuisine at the famous hawker stalls of Penang, where you can savor mouthwatering dishes such as char kway teow and assam laksa. Whether you are a history enthusiast, a food lover, or simply seeking a cultural adventure, Georgetown has something to offer for everyone. Experience the unique charm of this enchanting city during your stay at Jen Penang Georgetown by Shangri-La.

Convenient and Easy Transportation from Penang Airport to Jen Penang Georgetown by Shangri-La

Located in the heart of Georgetown, Penang, Jen Penang Georgetown by Shangri-La offers a luxurious and convenient stay for travelers visiting this vibrant city. Getting to the hotel from Penang International Airport is a breeze, with several transportation options available. The most convenient way to reach Jen Penang Georgetown by Shangri-La from the airport is by taking a taxi. Taxis are readily available outside the arrival hall, and the journey to the hotel takes approximately 30 minutes, depending on traffic conditions. It is advisable to negotiate the fare with the taxi driver or insist on using the meter to ensure a fair price. Alternatively, for a more budget-friendly option, you can take the Rapid Penang Bus from the airport to Georgetown. Bus services are available from the airport's bus terminal, located just a short walk away from the arrival hall. Look for buses with the number 401E, which will take you directly to Georgetown. The journey may take around 45 minutes to an hour, depending on traffic. For those who prefer a more personalized and hassle-free experience, Jen Penang Georgetown by Shangri-La also offers airport transfer services. Simply arrange for the transfer when making your reservation or contact the hotel directly for assistance. The hotel's friendly and professional staff will ensure a smooth and comfortable journey from the airport to the hotel, allowing you to relax and enjoy your stay in Georgetown. With its convenient location and various transportation options, getting to Jen Penang Georgetown by Shangri-La from Penang International Airport is a seamless experience. Whether you choose to take a taxi, bus, or utilize the hotel's airport transfer services, you'll arrive at the hotel ready to explore the rich cultural heritage and vibrant atmosphere of Georgetown, Penang.

Discover the Rich Heritage and Vibrant Art Scene near Jen Penang Georgetown by Shangri-La

Jen Penang Georgetown by Shangri-La is surrounded by a plethora of fascinating landmarks and attractions that showcase the rich heritage and vibrant art scene of Penang. Just a short distance away, you'll find the Pinang Peranakan Mansion, a beautifully restored heritage mansion that offers a glimpse into the opulent lifestyle of the Peranakan community. Step back in time as you explore the intricately decorated rooms and admire the collection of antique furniture and artifacts. For a unique experience, head to Chew's Jetty, a historic waterfront settlement that has been home to the Chew family for generations. Stroll along the wooden walkways and soak in the nostalgic atmosphere while learning about the fascinating history of the clan jetties. Art enthusiasts will be delighted by the proximity to Armenian Street, where the famous street art of George Town comes to life. Marvel at the colorful murals and interactive installations that adorn the walls, telling stories of Penang's rich cultural heritage. If you're interested in history, visit the iconic Fort Cornwallis, the largest standing fort in Malaysia. Explore the ancient cannons, barracks, and historical exhibits that provide insights into Penang's colonial past. Nature lovers will appreciate the nearby Penang Botanical Gardens, a tranquil oasis featuring lush greenery, exotic flora, and serene walking trails. Take a leisurely stroll and immerse yourself in the beauty of nature. For those seeking spiritual experiences, the Dharmikarama Burmese Temple offers a serene sanctuary. Admire the stunning architecture and intricate carvings while embracing the peaceful ambiance. Lastly, don't miss the opportunity to visit the Upside Down Museum, a quirky attraction that will turn your world upside down. Explore the fascinating upside-down rooms and capture mind-bending photos that will leave you in awe. With such a diverse range of landmarks and attractions in close proximity, Jen Penang Georgetown by Shangri-La is the perfect starting point to explore the rich heritage and vibrant art scene of Penang.

Convenient Public Transport Stations near Jen Penang Georgetown by Shangri-La

Located in the heart of Georgetown, Jen Penang Georgetown by Shangri-La offers easy access to several public transport stations, ensuring convenient travel for guests. One of the nearest stations is the Komtar Bus Terminal, which is just a short walk away from the hotel. This bus terminal serves as a major transportation hub, connecting guests to various destinations across Penang. Whether you want to explore the vibrant streets of Georgetown or venture further to other parts of the island, the Komtar Bus Terminal provides a reliable and affordable mode of transportation. Another nearby public transport station is the Pengkalan Raja Tun Uda Bus Terminal, which is also within walking distance from the hotel. This terminal is conveniently located near the ferry terminal, making it a great option for guests who wish to explore the nearby islands. From here, guests can catch a ferry to popular destinations such as Langkawi or Butterworth. Additionally, the bus terminal offers routes to different parts of Penang, allowing guests to easily explore the city's attractions and landmarks. With these convenient public transport stations in close proximity, guests staying at Jen Penang Georgetown by Shangri-La can enjoy hassle-free travel and explore the best of Penang's attractions with ease.

A Culinary Haven at Jen Penang Georgetown by Shangri-La

Located in the heart of Penang, Jen Penang Georgetown by Shangri-La offers guests a wide array of dining options just steps away from the hotel. From local delicacies to international cuisines, there is something to satisfy every palate. For a taste of authentic Penang flavors, guests can head to Restoran Nasi Kandar Line Clear, known for its mouthwatering rice dishes and spicy curries. For a more casual dining experience, PINWHEEL RESTO CAFE is a great choice, offering a variety of Western and Asian dishes in a cozy and relaxed atmosphere. Those craving Middle Eastern cuisine can indulge in the flavors of Halab Penang, serving up delicious kebabs, hummus, and falafel. For a taste of local Chinese cuisine, Tai Tong Restaurant is a must-visit, offering a wide range of dim sum and traditional Chinese dishes. And for those looking to explore the vibrant Love Lane area, Holy Guacamole - Love Lane is a popular spot, serving up delicious Mexican fare and refreshing cocktails. With so many dining options available nearby, guests at Jen Penang Georgetown by Shangri-La are truly spoilt for choice.

Shop 'til you drop at Jen Penang Georgetown by Shangri-La

Located in the heart of Penang, Jen Penang Georgetown by Shangri-La is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find Fuan Wong, a bustling shopping complex where you can indulge in retail therapy and discover a wide range of fashion, accessories, and electronics. For a more traditional shopping experience, head over to Hong Giap Hang, Penang's oldest shopping mall, where you can explore its charming mix of local boutiques and souvenir shops. If you're in the mood for some bargain hunting, make your way to Penang Plaza, a popular shopping destination known for its affordable clothing, household items, and food court. And when the sun sets, don't miss out on the vibrant Macallum Street Night Market and Lorong Kulit Flea Market, where you can immerse yourself in the local culture while browsing through a variety of stalls selling everything from antiques to street food. With so many shopping options right at your doorstep, Jen Penang Georgetown by Shangri-La is the perfect base for a retail adventure in Penang.

Affordable Luxury at Jen Penang Georgetown by Shangri-La

If you're looking for a luxurious stay in Penang without breaking the bank, Jen Penang Georgetown by Shangri-La is the perfect choice. With an average price of $103 per room, this hotel offers exceptional value for money. Compared to the average price of a hotel room in Penang, which is $69, Jen Penang Georgetown by Shangri-La provides a higher level of comfort and service at a surprisingly affordable rate. Nestled in the heart of Georgetown, this hotel offers stunning views of the city skyline and easy access to Penang's top attractions. From the moment you step into the elegant lobby, you'll be greeted by warm and attentive staff who are committed to ensuring your stay is nothing short of extraordinary. The rooms at Jen Penang Georgetown by Shangri-La are tastefully decorated and equipped with modern amenities to ensure a comfortable and relaxing stay. Whether you choose a Deluxe Room, Executive Suite, or Club Room, you'll enjoy spacious accommodations with plush bedding, a flat-screen TV, and a private bathroom with luxurious toiletries. With its affordable price point and exceptional quality, Jen Penang Georgetown by Shangri-La is the ideal choice for both business and leisure travelers seeking a memorable stay in Penang. Book your room today and experience the perfect blend of luxury and affordability.

Excellent Service and Friendly Staff

Jen Penang Georgetown by Shangri-La has received rave reviews from its guests, particularly for its excellent service and friendly staff. Visitors have praised the hotel for its top-notch facilities and the helpfulness of the staff members. The rooms are described as clean and spacious, providing a comfortable stay for guests. The hotel also offers great amenities, ensuring a delightful experience for all. Guests have also expressed their love for the local coffee served during breakfast, adding a touch of local flavor to their stay. With its friendly and accommodating staff, Jen Penang Georgetown is a top choice for travelers looking for a memorable and enjoyable stay in Penang.

Exceptional Customer Ratings at Jen Penang Georgetown by Shangri-La

Jen Penang Georgetown by Shangri-La has consistently received exceptional customer ratings, making it a top choice for travelers seeking a memorable stay in Penang, Malaysia. With an impressive overall rating of 8.4, this hotel has proven to exceed guests' expectations in various aspects of their experience. One of the standout features of Jen Penang Georgetown is its excellent value for money, with a rating of 8.3. Guests appreciate the affordable rates without compromising on quality and comfort. The hotel offers a range of amenities and services that provide great value, including a well-equipped fitness center, a refreshing outdoor pool, and a stylish rooftop bar with panoramic views of the city. The hotel's facilities also receive high praise, with a rating of 8.2. From the moment guests step into the elegant lobby, they are greeted with a sense of luxury and sophistication. The spacious and well-appointed rooms provide a comfortable and relaxing environment for guests to unwind after a day of exploring the vibrant city. Additionally, the hotel's modern meeting and event spaces cater to the needs of business travelers, ensuring a seamless experience. Furthermore, the staff performance at Jen Penang Georgetown is highly regarded, with a rating of 8.5. The dedicated and friendly staff members go above and beyond to ensure that every guest feels welcomed and well taken care of. Their professionalism and attentiveness contribute to the overall positive experience, making guests feel valued and appreciated. Located in the heart of Georgetown, Jen Penang Georgetown boasts a prime location with a rating of 8.9. Guests have easy access to popular attractions, shopping malls, and a wide array of dining options, allowing them to immerse themselves in the rich culture and vibrant atmosphere of Penang. Overall, Jen Penang Georgetown by Shangri-La consistently delivers exceptional customer satisfaction, offering great value, excellent facilities, attentive staff, and a prime location. It is a hotel that truly understands and caters to the needs of its guests, ensuring an unforgettable stay in Penang.

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Amenities and facilities

Excellent8.2

Facilities

Most talked about facilities
Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Hindi
  • Japanese
  • Malay
  • Tamil
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Garden
  • Gym/fitness
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • A la carte in restaurant
  • Alcohol
  • Alternative meal arrangement
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Fruits/snacks
  • Full american breakfast
  • Halal breakfast
  • Happy hour
  • International cuisine in restaurant
  • Restaurant [halal]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Snack bar
  • Soup in restaurant
  • Vegetarian restaurant
  • Vending machine
  • Western breakfast
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Projector/LED display
  • Safety deposit boxes
  • Seminars
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Closet
  • Complimentary tea
  • Desk
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Mirror
  • Non-smoking
  • Private bathroom
  • Reading light
  • Safety/security feature
  • Separate shower/bathtub
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Restaurants on site
Cafe Jen
  • Cuisine: International
  • Menu: Buffet

Location

Magazine Road, Georgetown, Penang, Malaysia

Excellent9.0

Location

Airports
  • Butterworth RMAF Airport (BWH)
    8.8 km
  • Penang International Airport (PEN)
    14.4 km 23 min drive
Public transportation
  • Komtar Bus Terminal
    80 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.3 km
Hospital or clinic
  • Watsons
    270 m
Shopping
  • Gurney Plaza
    3.5 km
Convenience store
  • 7 Eleven
    140 m
Cash withdrawal
  • ATM
    20 m

What's nearby

Popular landmarks
  • Armenian Street
    720 m
  • Khoo Kongsi
    800 m
  • Cheong Fatt Tze - The Blue Mansion
    1.0 km
  • Chew's Jetty
    1.1 km
  • Pinang Peranakan Mansion
    1.3 km
  • Penang Fort Cornwallis
    1.8 km
  • Kek Lok Si Temple
    6.5 km
  • Batu Ferringhi Beach
    11.2 km
  • Entopia
    13.2 km
  • Escape Theme Park
    13.3 km
Nearby landmarks
  • Tech Dome Penang
    60 m
  • Komtar Bus Terminal
    80 m
  • Asia Comic Cultural Museum
    80 m
  • Penang House of Music
    80 m
  • 1st Avenue Mall
    100 m
  • Komtar Complex
    110 m
  • Popular Bookshop
    120 m
  • Penang Tourist Guide Association
    120 m
  • Komtar
    130 m
  • Prangin Mall
    160 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective in June 2014, the Penang State Government has announced the implementation of a mandatory local government fee of MYR 3 per room per night for hotel accommodation. This will be in addition to the 10% service charge and 6% government tax.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee117 MYR
  • Distance from city center0 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)66 MYR
The property
  • Number of bars/lounges1
  • Number of floors17
  • Number of restaurants1
  • Number of rooms 443
  • Room voltage220
  • Year property opened1986
  • Most recent renovation2017

Property announcements

One complimentary parking per stay with unlimited entries.

Reviews of Jen Penang Georgetown by Shangri-La from real guests

Provided by verified guests of

Agoda logo
8.4
  • Location score 9 out of 10 and is a high score in Penang
    Location9.0
  • Cleanliness score 8.6 out of 10 and is a high score in Penang
    Cleanliness8.6
  • Service score 8.6 out of 10 and is a high score in Penang
    Service8.6
  • Value for money score 8.3 out of 10 and is a high score in Penang
    Value for money8.3
  • Facilities score 8.2 out of 10 and is a high score in Penang
    Facilities8.2
  • Room comfort and quality score 8.2 out of 10 and is a high score in Penang
    Room comfort and quality8.2
High score for Penang
Rating
9+ Exceptional (1,742)
8-9 Excellent (1,159)
7-8 Very Good (1,455)
6-7 Good (513)
<6 Below Expectation (406)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 5,275 verified guest comments
12345
10.0
Exceptional
Darshini from Singapore
Family with young children
Deluxe Room 2 Twins
Stayed 3 nights in September 2024

Awesome Stay”

I recently had an incredible stay at a hotel that exceeded all my expectations. From the moment I arrived, the staff was welcoming and attentive, making check-in a breeze. The lobby was beautifully decorated, setting a positive tone for my visit. The room itself was spacious, clean, and well-appointed, with a comfortable bed that made for restful nights. I appreciated the thoughtful touches, like complimentary water bottles, towels and sofa bed specially for my child. One of the highlights was the hotel’s amenities. The pool area was pristine, perfect for a relaxing afternoon, and the fitness center was well-equipped. I also enjoyed dining at the on-site restaurant, where the menu offered a variety of delicious options, and the service was impeccable. What stood out most was the hotel’s location. It was conveniently situated near popular attractions, making it easy to explore the area. I loved being able to return to such a comfortable place after a day of sightseeing. Overall, my stay was fantastic, and I would highly recommend this hotel to anyone looking for a memorable experience. I can’t wait to return!

Reviewed October 04, 2024
10.0
Exceptional
Batrisyia from Singapore
Couple
Deluxe Room 1 King
Stayed 3 nights in October 2024

Perfect stay!”

I recently had a wonderful stay at this hotel and couldn't be more pleased with my experience. From the moment I arrived, the customer service was outstanding. The staff went above and beyond to ensure I felt welcome and attended to all my needs promptly. The facilities were excellent. The hotel’s location was perfect—just a short walk from local attractions and dining options, making it incredibly convenient for exploring the area. I was particularly impressed with the cleanliness of my room and the common areas. Everything was spotless, which made my stay even more enjoyable. The room itself was spacious and comfortable, providing a perfect retreat after a busy day. I will definitely be returning to this hotel on my next visit and highly recommend it to anyone looking for a top-notch stay!

Reviewed October 11, 2024
10.0
Exceptional
Gwee from Singapore
Family with young children
Family Room 1 King
Stayed 1 night in November 2024

Superb Family Hotel ”

First & Foremost, I am extremely grateful for their hospitality & genuine concern for my daughter wellbeing as my daughter wasn’t feeling unwell while we were in the taxi from Penang International Airport to Jen Hotel. The moment we arrived at the hotel the staff immediately informed the care team & the manager in-charge Katherine about my daughter situation. She is very kind & accommodating to our request to check in early even though we arrived at 1230pm when we are only supposed to check in at 3pm. Though our room wasn't ready but she was more concern to make sure my daughter got a proper bed to rest so she immediately upgraded our room to family lounge excess room which is extremely kind of her. My family & i were so touched by her loving hospitality spirit to make sure at least we had a good proper rest before we leave Penang to our next destination. Katherine, thank you so much for your true concern & care for my daughter & rest of us. Will definitely come back again, Penang! ⭐️⭐️⭐️⭐️⭐️ Highly Recommended ⭐️⭐️⭐️⭐️⭐️ Rooms: 5/5 | Service: 5/5 | Location: 5/5 ✅Safety Genuinely it’s safe to travel during the daytime but have to take extra precaution over road safety during evening hours especially if you are traveling with children. Best to take grab app(private car) to travel from one destination to another as it’s very cheap during evening hours. ✅Walkability A lot of nearby attractions and great awesome food nearby walkable distance. ✅Food and drinks Super nice food & drink prices is extremely reasonable & affordable ✅Hotel highlights Luxury, Quiet, Child-friendly, Great value

Reviewed November 18, 2024
9.6
Exceptional
Mei from Malaysia
Couple
Deluxe Room 1 King
Stayed 3 nights in October 2024

Nice stay, right in the middle of the city center”

Our stay at Jen was a pleasant one. Despite that we were first given a room with the door that's unable to be closed tightly but we were happy to be able to changed to a better room on higher floor later. Overall, the location is superb, right next to Komtar building and plenty eatery places. Another plus point is the free indoor parking that the hotel has provided to all its guests. Finding parking in Penang city can be a nightmare so this is definitely something make it worthwhile to stay at this hotel. Gym facilities are great and suffice for a short stay. The staff are also generally friendly and helpful. Last but not least, the hotel room is clean with very comfortable bed.

Reviewed October 31, 2024
9.6
Exceptional
Mohd from Malaysia
Family with young children
Deluxe Room 2 Twins
Stayed 2 nights in November 2023

Jenny on the block”

Our main destination for the short deepavali holiday was The Top @ Komtar hence the hotel selection as it's just next to the Komtar, next to Perangin Mall and next to 1st Avenue. By that sense, the location is perfect for me and family. Checked in on 11th Nov 2023, stayed for 2 nights, checked out on 13th November. The process of checking in was smooth. Tq Rachel at the front desk. Always with a smile. The check out was even smoother as there is a box for express checkout.. just endorsed your parking ticket and drop your hotel keys into the box. 👍 I like all the things at the hotel, nice, quiet, clean, location.. did not tried the breakfast though as we usually ate brunch, ordered foodpanda and nearby restaurants available. Two thing that is not to my preferences, i repeat, my preferences.. everyone have different preferences.. 1. The toilet in the room is using a bidet system.. 😬.. 2. The swimming pool water tasted like seawater.. masin.. and quite strong smell of chlorine. These 2 are just me being nitpicking as everything else is good. So if you like Georgetown, want to spend a day at the top, catch a movie at TGV 1st Avenue, shopping at Perangin Mall and 1st Avenue.. then.. this hotel is perfect you you.

Reviewed November 13, 2023
12345

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