2024
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Awarded as a top choice of Agoda travelers in 2024.

Four Points by Sheraton Surabaya, Pakuwon Indah

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

No 2 Jl. Raya Lontar, Dukuh Pakis, Surabaya, Indonesia, 60216

Highlights

Hygiene Plus
Sparkling clean

Sparkling clean

Guests have rated this property 9.6/10 on cleanliness

93% Positive
Based on guest reviews

"The room is clean and tidy."

"The room is clean and spacious,"

Top Value

Top Value

Guests rated this property 9.3/10 on value for money

67% Positive
Based on guest reviews

"Worth the price"

Airport transfer

Airport transfer

Airport transfer available at additional charge. To request, check the box on the booking form just before the payment page.

100% Positive
Based on guest reviews
Great Breakfast

Great Breakfast

Many guests have praised the breakfast at this property

98% Positive
Based on guest reviews

"However, on the exceptional level is the breakfast buffet."

"It had a wide variety of food which we absolutely love!"

Great Breakfast

Facilities

Free Wi-Fi

Pool with view

Free parking

Front desk [24-hour]

Fitness center

Restaurants

Bar

Golf course (within 3 km)

About us

Four Points by Sheraton Surabaya, Pakuwon Indah is ideal for two travelers seeking relaxation and excitement. Enjoy a stunning pool with panoramic views and direct access to Pakuwon Mall for shopping and leisure. Exceptional dining options cater to both business and pleasure. Located in the vibrant Dukuh Pakis area, this hotel combines urban energy with green spaces, close to local markets and cozy cafes. Enjoy a luxurious pool and delightful in-room breakfast. Unwind at the exclusive nightclub for vibrant nightlife. Each room features amenities like an in-room safe and refrigerator, with many offering stunning city or tranquil outdoor views. Shopping enthusiasts will appreciate the proximity to Supermal Pakuwon Indah and Lenmarc Mall, both within walking distance for retail therapy and dining. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

28 travelers have booked today.

Location 9.7
Service 9.7
Cleanliness 9.6
Facilities 9.5

Based on 3,784 verified reviews

Location

9.7

Service

9.7

Cleanliness

9.6

Facilities

9.5

Value for money

9.3

See map

9.7Exceptional

Location rating score

Exceptional location
Exceptional for walking
More details on walking
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There are 71 places in walking distance!

Parking
FREE
Walkable places
Supermal Pakuwon Indah
90 m
Pakuwon Mall
100 m
Miniapolis
150 m
Hypermart
230 m
Supermal Surabaya Convention Center
240 m
Popular landmarks
Surabaya Town Square
6.0 km
Surabaya's Zoo
6.8 km
Masjid Nasional Al Akbar Surabaya
6.8 km
Bungkul Park
7.0 km
Tunjungan Plaza
7.6 km
Closest landmarks
Gigi Sehat
300 m
Java yoga
390 m
Punch
450 m
Kidcity
520 m
Lenmarc Mall
580 m

Good to know

Value for money9.3
Distance to city center10 km
Location rating9.7
Nearest airportJuanda International Airport (SUB)
Distance to airport15.8 km

Rooms available at Four Points by Sheraton Surabaya, Pakuwon Indah

Junior Suite, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Larger Guest room, 1 King
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Larger Guest room, 2 Twin
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Guest Room, 1 King
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Room, 1 King
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premium Suite, Larger Suite, 1 King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest Room, 2 Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Family King Room
...
  • Room size: 38 m²/409 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
One Bedroom Premium Suite
...
  • Room size: 64 m²/689 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 38 m²/409 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices

Frequently asked questions

62.0% of our past guest reviews have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Four Points by Sheraton Surabaya, Pakuwon Indah down in the review section.

100.0% of our verified guest critiques have given an optimistic review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Four Points by Sheraton Surabaya, Pakuwon Indah down in the review section.

Past business travelers that have stayed at this property have given Four Points by Sheraton Surabaya, Pakuwon Indah an average rating of 9.3. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Four Points by Sheraton Surabaya, Pakuwon Indah an average rating of 9.6. You can look up on more descriptive customer assessments, and responses by filtering for a specific type of verified guest travelers down in the review section.

Verified families with young children that have stayed at this property have given Four Points by Sheraton Surabaya, Pakuwon Indah an average rating of 9.5. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

Verified families with older children that have stayed at this property have given Four Points by Sheraton Surabaya, Pakuwon Indah an average rating of 9.5. You can search for more in depth customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Verified local visitors that have stayed at this property have given Four Points by Sheraton Surabaya, Pakuwon Indah an average rating of 9.7. You can look up on more specific customer ratings, and responses for this property down in the review section.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated periods may be charged an additional fee.

More about Four Points by Sheraton Surabaya, Pakuwon Indah

More about Four Points by Sheraton Surabaya, Pakuwon Indah

Experience Luxury and Convenience at Four Points by Sheraton Surabaya, Pakuwon Indah

Nestled in the vibrant city of Surabaya, Indonesia, Four Points by Sheraton Surabaya, Pakuwon Indah offers a luxurious and convenient stay for both business and leisure travelers. With its prime location just 10 km away from the city center and a short 35-minute drive to the airport, this 4-star hotel provides easy access to the city's attractions and transportation hubs. Step into the elegant lobby of Four Points by Sheraton Surabaya, Pakuwon Indah and be greeted by warm hospitality and impeccable service. With 310 well-appointed rooms, this hotel offers a wide range of accommodation options to suit every traveler's needs. Whether you're traveling alone, as a couple, or with your family, you'll find comfort and relaxation in the stylishly designed rooms that are equipped with modern amenities. At Four Points by Sheraton Surabaya, Pakuwon Indah, your convenience is a top priority. Check-in is available from 03:00 PM, allowing you to settle in and start your stay without any hassle. The hotel was built in 2019 and has been recently renovated, ensuring that you'll enjoy the latest in comfort and design. When it's time to check out, you have until 12:00 PM to bid farewell to this exceptional hotel.

Relax and Unwind at Four Points by Sheraton Surabaya, Pakuwon Indah's Entertainment Facilities

Discover a perfect blend of relaxation and socializing at Four Points by Sheraton Surabaya, Pakuwon Indah. Unwind after a busy day at our stylish bar, where you can enjoy a wide selection of beverages in a lively and inviting atmosphere. Whether you're looking to socialize with friends or relax with a quiet drink, our bar offers the ideal setting. For ultimate pampering, indulge in our luxurious massage and spa services. Our expert therapists provide a range of treatments designed to relax your muscles and rejuvenate your mind. From soothing massages to revitalizing spa therapies, guests can experience a calming retreat right within the hotel, ensuring a truly restorative stay.

Premier Sports and Recreation Facilities at Four Points by Sheraton Surabaya, Pakuwon Indah

Experience an active and invigorating stay at Four Points by Sheraton Surabaya, Pakuwon Indah, where fitness and leisure go hand in hand. Our state-of-the-art fitness center is fully equipped with modern exercise machines and free weights, providing the perfect environment for a energizing workout, whether you're a fitness enthusiast or just looking to stay in shape during your trip. After your workout, unwind and refresh by taking a dip in our inviting outdoor pool, surrounded by lush greenery and comfortable lounging areas, ideal for relaxing under the sun. For those seeking a fun and leisurely activity, our mini golf course offers a delightful way to enjoy some lighthearted competition and outdoor entertainment. Perfect for families and friends alike, this charming facility adds an extra layer of enjoyment to your stay. Whether you're staying for business or leisure, the sports amenities at Four Points by Sheraton Surabaya, Pakuwon Indah ensure you stay active, relaxed, and entertained throughout your visit.

Exceptional Convenience Facilities at Four Points by Sheraton Surabaya, Pakuwon Indah

Experience unparalleled comfort and convenience during your stay at Four Points by Sheraton Surabaya, Pakuwon Indah, where a range of thoughtful facilities are at your fingertips. Enjoy the flexibility of 24-hour room service, allowing you to indulge in delicious meals or refreshments anytime you desire, complemented by daily housekeeping that ensures your space remains pristine and welcoming. For your laundry needs, a reliable laundry service is available, making it easy to stay fresh throughout your trip. Stay connected effortlessly with complimentary Wi-Fi in all rooms and public areas, perfect for both leisure browsing and business needs. The hotel also offers a dedicated concierge service to assist with your inquiries and arrangements, ensuring a smooth and enjoyable stay. For guests who prefer to smoke, a designated smoking area provides a comfortable space. Whether you're here for work or leisure, these convenient facilities are designed to enhance your experience and make your stay truly memorable.

Convenient Airport Transfer Services at Four Points by Sheraton Surabaya, Pakuwon Indah

Experience seamless travel with the hotel’s reliable airport transfer services, designed to make your arrival and departure as smooth as possible. Whether you're arriving in Surabaya for business or leisure, the hotel offers comfortable and punctual transportation directly to and from the airport, eliminating the stress of navigating unfamiliar roads. Enjoy the convenience of pre-arranged transfers that ensure you reach your destination promptly and in style. Our dedicated airport transfer service is tailored to meet your schedule, providing a hassle-free solution for guests seeking comfort and efficiency. With professional drivers and well-maintained vehicles, you can relax and focus on your trip while we take care of the logistics. This service is perfect for travelers who value convenience and want to start or end their stay in Surabaya with ease.

Exceptional Dining Experience at Four Points by Sheraton Surabaya, Pakuwon Indah

Indulge in a variety of culinary delights at Four Points by Sheraton Surabaya, Pakuwon Indah, where our on-site restaurant offers a diverse menu to satisfy every palate. Whether you're craving a hearty breakfast from our extensive buffet or a delicious meal later in the day, our halal restaurant ensures a flavorful and culturally respectful dining experience. For added convenience, guests can enjoy 24-hour room service, allowing you to indulge in your favorite dishes from the comfort and privacy of your room at any hour. Our commitment to guest comfort extends beyond just great food. Daily housekeeping ensures your room remains pristine and welcoming throughout your stay, while our round-the-clock room service guarantees that your dining needs are always met. Whether you choose to dine in our elegant restaurant or relax with a meal in your room, Four Points by Sheraton Surabaya, Pakuwon Indah promises a seamless and satisfying culinary experience tailored to your schedule and preferences.

Comfortable and Spacious Room Options at Four Points by Sheraton Surabaya, Pakuwon Indah

Guests at Four Points by Sheraton Surabaya, Pakuwon Indah can choose from a variety of well-designed rooms tailored to different needs and preferences. Options include the cozy Guest Room with a King Bed or two Twin Beds, both measuring 24 square meters, perfect for travelers seeking a comfortable stay. For those desiring more space, the Larger Guest Rooms offer 30 square meters of room with similar bed configurations, providing extra comfort for longer stays or those traveling with family. For guests seeking a luxurious experience, the Junior Suite offers 38 square meters of elegance with a King Bed, while the Premium Suite and Larger Suite provide an expansive 64 square meters, ideal for guests who want maximum comfort and space. The Family Room, spanning 51 square meters, is designed to accommodate families comfortably with a King Bed. Booking these rooms through Agoda ensures you get the best prices and a hassle-free experience, making your stay more enjoyable and stress-free from the moment you plan your trip.

Discover the Vibrant Neighborhood of Dukuh Pakis in Surabaya

Nestled in the heart of Surabaya, Indonesia, the vibrant neighborhood of Dukuh Pakis offers a perfect blend of modernity and cultural charm. As you step outside Four Points by Sheraton Surabaya, Pakuwon Indah, you'll find yourself surrounded by a myriad of exciting attractions, bustling markets, and mouthwatering culinary delights. One of the highlights of Dukuh Pakis is its proximity to the Pakuwon Mall, one of the largest shopping destinations in Surabaya. Here, you can indulge in a shopping spree, explore a wide range of international and local brands, and savor delicious meals at the mall's numerous restaurants and cafes. For a taste of authentic Indonesian street food, head to the nearby Pasar Modern Rungkut, a bustling market where you can find an array of local delicacies and fresh produce. If you're in the mood for some outdoor adventure, Dukuh Pakis is also home to the Taman Bungkul, a popular park where locals gather to relax, exercise, and enjoy the beautiful green surroundings. Take a leisurely stroll or rent a bicycle to explore the park's winding paths, vibrant gardens, and serene lakes. For those seeking a cultural experience, the nearby Surabaya North Quay offers a glimpse into the city's maritime heritage, with its traditional wooden boats, bustling fish market, and stunning views of the Surabaya skyline. With its bustling markets, modern shopping centers, and serene parks, Dukuh Pakis in Surabaya is a neighborhood that has something for everyone. Whether you're a shopaholic, a food lover, or a nature enthusiast, this vibrant district offers endless opportunities for exploration and discovery.

Convenient Transportation Options to Four Points by Sheraton Surabaya, Pakuwon Indah

Located in the vibrant city of Surabaya, Indonesia, Four Points by Sheraton Surabaya, Pakuwon Indah offers a convenient and comfortable stay for travelers. When it comes to transportation from the nearest airport to the hotel, there are a few options to consider. If you arrive at Juanda International Airport, the most convenient way to reach Four Points by Sheraton Surabaya, Pakuwon Indah is by taxi. Taxis are readily available outside the airport terminal and offer a hassle-free journey to the hotel. The journey takes around 30 minutes, depending on the traffic, and provides a scenic drive through the city. Alternatively, for a more budget-friendly option, you can take a public bus from the airport to the hotel. From Juanda International Airport, you can catch the Damri Bus to Bungurasih Terminal. From there, you can transfer to a local bus or take a taxi to reach Four Points by Sheraton Surabaya, Pakuwon Indah. While this option may take longer than a taxi, it allows you to experience the local transportation system and save some money. No matter which transportation option you choose, Four Points by Sheraton Surabaya, Pakuwon Indah is easily accessible from the nearest airport. Its strategic location in Dukuh Pakis, Surabaya ensures a convenient base for exploring the city's attractions and enjoying a comfortable stay.

Explore Exciting Landmarks and Attractions near Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah is surrounded by a range of exciting landmarks and attractions that cater to all interests. Just a stone's throw away, you'll find the thrilling Waterpark, perfect for a fun-filled day with family and friends. Dive into the refreshing pools, slide down exhilarating water slides, and enjoy the tropical surroundings. Food Junction, another nearby landmark, is a haven for food enthusiasts. Indulge in a diverse range of culinary delights, from local Indonesian cuisine to international favorites, all under one roof. With its vibrant atmosphere and wide variety of dining options, Food Junction guarantees a memorable gastronomic experience. For those in need of medical services, Puskesmas Balongsari and Puskesmas Pembantu Sumberrejo are conveniently located in the vicinity. These healthcare centers provide comprehensive healthcare services and ensure the well-being of the local community. If you're looking for shopping convenience, Weta Supermarket is just a short distance away. Stock up on essentials or browse through a wide selection of local products and souvenirs. For families traveling with children, Kidcity offers a fantastic play area where kids can let their imaginations run wild. This indoor playground features various interactive games and activities, ensuring hours of endless fun. Lastly, Royal Clinic, Klinik PHC Benowo, and Klinik Pratama Sartika 59 are nearby medical facilities that provide quality healthcare services. With its prime location surrounded by these exciting landmarks and attractions, Four Points by Sheraton Surabaya, Pakuwon Indah offers convenience and entertainment for all guests.

Convenient Public Transport Stations near Four Points by Sheraton Surabaya, Pakuwon Indah

Located in the vibrant city of Surabaya, Indonesia, Four Points by Sheraton Surabaya, Pakuwon Indah offers easy access to several public transport stations. Guests staying at this hotel can conveniently explore the city and its surroundings using the Tandes, Kandangan, and Benowo stations. The Tandes station is just a short walk away from the hotel, making it a convenient option for guests who prefer to travel by train. From here, visitors can easily reach popular attractions such as the House of Sampoerna, Surabaya Zoo, and the vibrant shopping district of Tunjungan Plaza. For those looking to explore the cultural side of Surabaya, the Kandangan station is a great choice. This station is located near several cultural landmarks, including the Heroes Monument and the Surabaya North Quay. It also provides easy access to the city center and the famous Suramadu Bridge. Travelers who wish to visit the Benowo area can take advantage of the Benowo station, which is located just a short distance from the hotel. From here, guests can explore the scenic Benowo Reservoir and enjoy outdoor activities such as fishing and boating. With its convenient location near these public transport stations, Four Points by Sheraton Surabaya, Pakuwon Indah offers guests the opportunity to easily explore the city and its surroundings. Whether guests are interested in cultural landmarks, shopping districts, or outdoor activities, these stations provide a convenient starting point for their adventures.

A Culinary Paradise at Your Doorstep

Four Points by Sheraton Surabaya, Pakuwon Indah is surrounded by a plethora of dining options that will satisfy even the most discerning food lovers. Just a stone's throw away from the hotel, you can indulge in the authentic flavors of Indonesian cuisine at Warung Leko HR Muhammad and Pecel Madiun Bu Pri. For those craving Asian fusion dishes, Madame Chang offers a unique blend of Chinese and Indonesian flavors. Kudos Cafe - Pakuwon Square is the perfect spot for a casual meal or a quick coffee break. If you're in the mood for fine dining, Zhang Palace Restaurant is renowned for its delectable Cantonese and Szechuan dishes. Seafood enthusiasts will be delighted by the fresh catches at Artomoro Sea Food, while meat lovers can savor the mouthwatering grilled meats at Central Churrasco (Matosinhos) and Gojumong Korean BBQ Surabaya. To top it off, Monopole Coffee Lab is a must-visit for coffee connoisseurs, and Meatshop & Gourmet offers a wide selection of premium meats and gourmet products. With such a diverse range of dining options just steps away, Four Points by Sheraton Surabaya, Pakuwon Indah truly provides a culinary paradise at your doorstep.

Shop 'til you Drop at Surabaya's Premier Shopping Landmarks

Four Points by Sheraton Surabaya, Pakuwon Indah is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just steps away from the hotel, you'll find G Walk Night Market Surabaya, a vibrant and bustling market where you can indulge in local street food and shop for unique souvenirs. For a more upscale shopping experience, head to Pakuwon Trade Center - PTC, a modern shopping complex offering a wide range of international and local brands. Adjacent to PTC is Pakuwon Mall, a one-stop destination for fashion, electronics, and entertainment. If you're looking for a truly extravagant shopping experience, Supermal Pakuwon Indah is the place to go. This massive mall boasts a luxurious atmosphere and houses a variety of high-end fashion boutiques, gourmet restaurants, and a state-of-the-art cinema. Lastly, just a short drive away is Lenmarc Mall, a popular shopping destination known for its trendy fashion stores and extensive dining options. With these incredible shopping landmarks at your doorstep, Four Points by Sheraton Surabaya, Pakuwon Indah is the perfect choice for avid shoppers.

Affordable Luxury at Four Points by Sheraton Surabaya, Pakuwon Indah

Experience the perfect blend of luxury and affordability at Four Points by Sheraton Surabaya, Pakuwon Indah. With an average room price of just $88, this hotel offers exceptional value for money in comparison to the average price of a hotel room in Surabaya, which stands at $28. At Four Points by Sheraton Surabaya, Pakuwon Indah, you'll enjoy the best of both worlds - a comfortable and stylish accommodation at a fraction of the cost. Whether you're traveling for business or leisure, this hotel provides a range of well-appointed rooms and suites designed to cater to your every need. From spacious and contemporary interiors to modern amenities and breathtaking views, each room promises a delightful stay. Indulge in the hotel's world-class facilities, including a rooftop pool, fitness center, and multiple dining options. With attentive staff, impeccable service, and a prime location in the vibrant city of Surabaya, Four Points by Sheraton Surabaya, Pakuwon Indah ensures that your stay is not only affordable but also unforgettable. Book your stay today and experience luxury without breaking the bank.

Excellent Service and Clean Facilities

Guests rave about the excellent service and cleanliness at Four Points by Sheraton Surabaya, Pakuwon Indah. The staff is described as helpful, friendly, and accommodating, going above and beyond to assist guests during their stay. The facilities are also highly praised, with guests impressed by the hotel's well-maintained amenities. The breakfast is consistently mentioned as being delicious, with a variety of options to choose from. Additionally, the rooms are described as clean and comfortable, ensuring a great experience for all guests.

Exceptional Customer Ratings at Four Points by Sheraton Surabaya, Pakuwon Indah

Discover a hotel that consistently receives exceptional customer ratings at Four Points by Sheraton Surabaya, Pakuwon Indah. With an impressive overall rating of 9.5, guests are guaranteed a memorable and satisfying stay. This hotel has truly mastered the art of providing excellent value, as evidenced by its high score of 9.3 for value. Guests can rest assured that they are getting the most out of their money, with top-notch amenities and services that exceed expectations. One of the standout features of Four Points by Sheraton Surabaya, Pakuwon Indah is its remarkable facilities. With a rating of 9.5 for facilities, guests can indulge in a wide range of amenities that cater to their every need. Whether it's the state-of-the-art fitness center, the refreshing outdoor pool, or the luxurious spa, this hotel ensures that guests have access to the finest facilities for a truly enjoyable stay. Cleanliness is of utmost importance at Four Points by Sheraton Surabaya, Pakuwon Indah, and it shows in its outstanding rating of 9.6. Guests can expect immaculate rooms and public areas, thanks to the dedicated housekeeping staff who go above and beyond to maintain a pristine environment. Rest assured that your stay here will be free from any cleanliness concerns. Additionally, the hotel's location receives a stellar rating of 9.6. Situated in the vibrant city of Surabaya, Indonesia, this hotel offers convenient access to popular attractions, shopping centers, and dining options. Whether you're here for business or leisure, you'll find yourself in the heart of all the action. Lastly, the staff performance at Four Points by Sheraton Surabaya, Pakuwon Indah is nothing short of exceptional, with a rating of 9.7. The dedicated and friendly staff members are always ready to assist guests with any requests or inquiries, ensuring that each stay is personalized and memorable. Experience the excellence that Four Points by Sheraton Surabaya, Pakuwon Indah has to offer. With outstanding customer ratings in every aspect, this hotel promises an unforgettable stay filled with comfort, convenience, and exceptional service.

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Amenities and facilities

Exceptional9.5

Facilities

Languages spoken
  • English
  • Indonesian
Family
  • Children's books and toys
Accessibility
  • Facilities for disabled guests
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Swimming pool
  • Swimming pool [outdoor]
  • Tennis court
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Valet parking

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site
Djaman Doeloe
  • Cuisine: Indonesian

Location

No 2 Jl. Raya Lontar, Dukuh Pakis, Surabaya, Indonesia, 60216

Exceptional9.7

Location

Airports
  • Juanda International Airport (SUB)
    15.8 km
  • Abdul Rachman Saleh Airport (MLG)
    72.2 km
Public transportation
  • Tandes
    3.5 km
  • Kandangan
    4.6 km
Hospital or clinic
  • Gigi Sehat
    300 m
Shopping
  • Tunjungan Plaza
    7.6 km
Cash withdrawal
  • ATM
    90 m

What's nearby

Popular landmarks
  • Surabaya Town Square
    6.0 km
  • Surabaya's Zoo
    6.8 km
  • Masjid Nasional Al Akbar Surabaya
    6.8 km
  • Bungkul Park
    7.0 km
  • Tunjungan Plaza
    7.6 km
  • Monkasel (Submarine Monument)
    8.1 km
  • Tugu Pahlawan
    8.2 km
  • Sampoerna Museum
    9.0 km
  • Suramadu National Bridge
    9.6 km
  • Pakuwon Food Festival
    13.9 km
Nearby landmarks
  • Supermal Pakuwon Indah
    90 m
  • Pakuwon Mall
    100 m
  • Miniapolis
    150 m
  • Hypermart
    230 m
  • Supermal Surabaya Convention Center
    240 m
  • Red Boxx Club
    260 m
  • Pakuwon Trade Center - PTC
    260 m
  • Gigi Sehat
    300 m
  • Java yoga
    390 m
  • Punch
    450 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until12:00
  • Check-out from00:00
  • Check-in until15:00
Getting around
  • Distance from city center10 km
  • Travel time to airport (minutes)35
  • Airport transfer fee490000 IDR
Extras
  • Breakfast charge (unless included in room price)268000 IDR
The property
  • Year property opened2019
  • Number of floors17
  • Room voltage220
  • Most recent renovation0000
  • Non-smoking rooms/floorsyes
  • Number of restaurants1
  • Number of bars/lounges1
Parking
  • Daily parking fee10000 IDR

Reviews of Four Points by Sheraton Surabaya, Pakuwon Indah from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
9.4

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 9.2
  • 10
  • 9.6
  • 8.8
  • 9.2
  • 10
  • 10
  • 10

Most recent

  • Location score 9.7 out of 10 and is a high score in Surabaya
    Location9.7
  • Service score 9.7 out of 10 and is a high score in Surabaya
    Service9.7
  • Cleanliness score 9.6 out of 10 and is a high score in Surabaya
    Cleanliness9.6
  • Facilities score 9.5 out of 10 and is a high score in Surabaya
    Facilities9.5
  • Value for money score 9.3 out of 10 and is a high score in Surabaya
    Value for money9.3
High score for Surabaya

Rating

9+ Exceptional (799)
8-9 Excellent (64)
7-8 Very Good (42)
6-7 Good (8)
<6 Below Expectation (19)

Review summary

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The hotel has received many compliments for its excellent and friendly staff who provide great service. Its location with direct access to Pakuwon Mall offers convenient shopping. Guests have praised the comfortable and clean rooms with cozy beds. The breakfast has a wide variety including Indomie and has been appreciated by many. The hotel offers upgraded rooms and complimentary services for an even more enjoyable stay.

Reviewers mention soundproofing issues compromising hotel stay.

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Showing 932 verified guest comments
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  1. 10.0
    Exceptional
    odilia from Indonesia
    Couple
    Larger Guest room, 1 King
    Stayed 1 night in October 2025

    “More than Just a Staycation, Four Points Makes Our Moments Memorable”

    We just stayed at Four Points by Sheraton Pakuwon Indah Surabaya, and we were truly impressed from start to finish! 💖 Upon arrival, the check-in process was very quick and friendly. The front office staff greeted us with genuine smiles and even provided a room upgrade — a sweet surprise since we were celebrating our wedding anniversary 🎉. The room assigned to us was very comfortable, spacious, and clean. The interior is modern yet feels homey. From the window, the view directly overlooks the city of Surabaya — absolutely beautiful, especially at night 🌃. The hotel facilities are also complete and well-maintained: 🏊‍♀️ The pool is clean and quiet, perfect for relaxing in the morning. 🍳 The breakfast is very varied, with delicious flavors — ranging from Indonesian, western dishes, to super soft pastries. 🛍 The location is strategic, directly connected to Pakuwon Mall, making it very practical if you want to stroll, watch a movie, or just enjoy afternoon coffee without having to leave the hotel area. What stands out the most is the friendliness of the staff. We even received congratulations from the hotel team and a small decoration in the room — a simple detail but very meaningful 💕. Thank you, Four Points Pakuwon Indah, for making our moments feel special and memorable. We will definitely come back and highly recommend this hotel to anyone looking for a comfortable staycation in Surabaya 💫

    Reviewed October 22, 2025
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  2. 10.0
    Exceptional
    Hamed from Singapore
    Couple
    Larger Guest room, 1 King
    Stayed 2 nights in October 2025

    “Best experience .”

    This is our second time stay at Four Point Pakuwon Indah . Best 2nd experience with all the staff especially during our breakfast at the restaurant. Professional and with dedication . We are treated like part of the family and make us very touch when the staff make a point to remember our name the next day when we visit the restaurant. The room is clean and the room service crew really put and extra mile to make our day. Two thumbs up for the management and staff for a job well done. Will come again in the future to this hotel when we visit Surabaya.

    Reviewed October 31, 2025
  3. 10.0
    Exceptional
    Gusti from Indonesia
    Family with young children
    Guest Room, 2 Twin
    Stayed 2 nights in June 2025

    “Excellent Stay & Perfect Location”

    We had a full of joy stay here at Four Points Pakuwon . The hotel's location was perfect with direct access to the mall. Room was spacious and impeccably clean, with a comfortable bed and a great view that the front desk staff gave us on the highest floor available. Staffs were friendly and helpful, asked us nicelly to ensure we had everything we needed. The breakfast buffet was delicious with a wide variety of options. We'll definitely be back!

    Reviewed June 30, 2025
  4. 10.0
    Exceptional
    Achmadi from Indonesia
    Business traveler
    Guest Room, 1 King
    Stayed 2 nights in November 2025

    “Experience Staying at Four Points Pakuwon”

    It was a pleasant experience choosing and staying at this hotel, with the friendliness and professionalism of the staff, a very complete and varied breakfast that was also delicious, and a location above a mall which made it easy for us to find necessities and shop. I will stay here again in the future. Thank you, Four Points Pakuwon Surabaya.

    Reviewed November 19, 2025
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  5. 10.0
    Exceptional
    Norashikin from Singapore
    Group
    Guest Room, 2 Twin
    Stayed 1 night in November 2025

    “Excellent ”

    Excellent service beyond my expectations. From Bellboy to Duty Manager. Even the Chef is amazing. Got special dish from the Chef. Duty Manager Lanang served me from checked in till checked out. He even gave us late checked out as our flight is in the evening. Staff Nia is also friendly and very helpful. Really fall in love with the Hotel and of coz their service. Definitely will come back again. Thank you so much. 🙏

    Reviewed November 26, 2025
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