Apartment/Flat

Comfy Apartment above Pakuwon Mall (with wifi)

3 stars out of 5
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Star ratings are based on amenities, guest ratings, and room size, among other factors.

Dukuh Pakis, Surabaya, Indonesia

Highlights

Check-in [24-hour]

Check-in [24-hour]

Air conditioning

Fitness center

Elevator

Car park

Space & Rooms
Apartment/Flat
(Room size: 29 m²/312 ft²)
1 bedroom/studio
1 bathroom
Kitchen
Bedroom 1
1 king bed
Bathroom and toiletries
Toiletries
Kitchen
Cook for yourself
Full kitchen

Facilities

Swimming pool

Free parking

Check-in [24-hour]

Fitness center

Kitchen

Elevator

Dishes and dining utensils

Stove

About us

Get your trip off to a great start with a stay at this property, which offers car park free of charge. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Rated with 5 stars, this high-quality property provides guests with access to fitness center and outdoor pool on-site.
Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Location 8.7
Value for money 6.8
Facilities 6.7
Service 6.7

Based on 130 verified reviews

Location

8.7

Value for money

6.8

Facilities

6.7

Service

6.7

Cleanliness

6.5

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Managed by an experienced host with a high review rate

Check-in:

14:00 to 22:00

Check-out:

until 12:00
See map

8.7Excellent

Location rating score

Excellent location
Exceptional for walking
More details on walking
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There are 54 places in walking distance!

Parking
FREE
Walkable places
Miniapolis
40 m
Supermal Pakuwon Indah
110 m
Pakuwon Mall
170 m
Supermal Surabaya Convention Center
180 m
Red Boxx Club
200 m
Popular landmarks
Surabaya Town Square
6.1 km
Surabaya's Zoo
7.0 km
Masjid Nasional Al Akbar Surabaya
7.0 km
Bungkul Park
7.2 km
Tunjungan Plaza
7.7 km
Closest landmarks
Pasar Modern Lontar
310 m
Gigi Sehat
440 m
Java yoga
520 m
Punch
570 m
Ahli gigi
580 m

Good to know

Value for money6.8
Location rating8.7
Nearest airportJuanda International Airport (SUB)
Distance to airport16.0 km

Rooms available at Comfy Apartment above Pakuwon Mall (with wifi)

Apartment
...
  • Room size: 29 m²/312 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices

Frequently asked questions

While lounging at Comfy Apartment above Pakuwon Mall (with wifi), you can delight in the swimming pool facility to get your day started the right way with a splash for a refreshing morning or evening.

While remaining at Comfy Apartment above Pakuwon Mall (with wifi), jump start your getaway by visiting the closest points of interest that are within close proximity to the property which include Miniapolis, Supermal Pakuwon Indah, and Pakuwon Mall.

Comfy Apartment above Pakuwon Mall (with wifi)'s policy regarding children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

Verified past guests that have stayed at Comfy Apartment above Pakuwon Mall (with wifi) had an average nightly stay of 2 nights at this property.

Past visitors that stayed at Comfy Apartment above Pakuwon Mall (with wifi) have given this property a rating of 8.745 for its excellent location as the major highlight for their stay.

Past solo travelers that have stayed at this property have given Comfy Apartment above Pakuwon Mall (with wifi) an average rating of 7.9. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Comfy Apartment above Pakuwon Mall (with wifi) an average rating of 6.4. You can look up on more descriptive customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.

Verified local travelers that have stayed at this property have given Comfy Apartment above Pakuwon Mall (with wifi) an average rating of 6.4. You can look up on more specific customer evaluations, and responses for this property down in the review section.

The nearest train, metro, or bus station is Tandes, 3484.42 m away from Comfy Apartment above Pakuwon Mall (with wifi).

Comfy Apartment above Pakuwon Mall (with wifi)’s local neighborhood is Dukuh Pakis which comprises of popular restaurants such as Zhang Palace Restaurant, Kudos Cafe - Pakuwon Square, and Gojumong Korean BBQ Surabaya.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified periods may be charged an additional fee.

The closest airport to Comfy Apartment above Pakuwon Mall (with wifi) is Juanda International Airport, 16.0 km away.

More about Comfy Apartment above Pakuwon Mall (with wifi)

More about Comfy Apartment above Pakuwon Mall (with wifi)

Experience Luxury and Convenience at Comfy Apartment above Pakuwon Mall (with wifi)

Welcome to Comfy Apartment above Pakuwon Mall, a luxurious 5-star hotel located in the vibrant city of Surabaya, Indonesia. Perfectly situated above the renowned Pakuwon Mall, this hotel offers unparalleled convenience and comfort for both business and leisure travelers. As you step into the elegant lobby of Comfy Apartment, you will be greeted by a warm and friendly staff, ready to assist you with all your needs. The hotel boasts a range of modern amenities and facilities, ensuring a delightful stay for every guest. Check-in at Comfy Apartment begins at 2:00 PM, allowing you to settle in and start exploring the hotel's exceptional offerings. The spacious and well-appointed rooms are designed with your comfort in mind, featuring tasteful decor, plush bedding, and breathtaking views of the city skyline. Whether you choose a cozy studio or a luxurious suite, you can expect a peaceful retreat where you can unwind and rejuvenate after a long day. Families traveling with children will find Comfy Apartment to be the perfect choice. The hotel's child policy allows children between the ages of 2 to 12 to stay free of charge, making it a budget-friendly option for families. The dedicated staff is always ready to cater to the needs of your little ones, ensuring a memorable and enjoyable stay for the whole family. With a check-out time of 12:00 PM, you can take your time in the morning and savor a delicious breakfast at one of the hotel's onsite restaurants. Indulge in a variety of local and international cuisines, prepared by talented chefs who prioritize quality and taste. Comfy Apartment above Pakuwon Mall also offers complimentary wifi throughout the hotel, allowing you to stay connected with loved ones or catch up on work while enjoying the comforts of your room. Whether you're traveling for business or leisure, the seamless connectivity ensures that you can stay productive and connected at all times. Experience the perfect blend of luxury, convenience, and warm hospitality at Comfy Apartment above Pakuwon Mall. Book your stay today and create unforgettable memories in the heart of Surabaya, Indonesia.

Stay Active and Fit at Comfy Apartment above Pakuwon Mall (with wifi)

At Comfy Apartment above Pakuwon Mall (with wifi), we understand the importance of staying active and maintaining a healthy lifestyle, even while traveling. That's why we offer a range of top-notch sports facilities for our guests to enjoy. Our fitness center is equipped with state-of-the-art exercise machines and equipment, perfect for those looking to break a sweat and get their heart rate up. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to stay on track with your fitness goals. After a rigorous workout, take a refreshing dip in our outdoor pool. Surrounded by lush greenery and offering stunning views of the city, our pool provides a tranquil oasis for relaxation and rejuvenation. Whether you want to swim a few laps or simply soak up the sun on our comfortable lounge chairs, our pool area is the perfect place to unwind. So, whether you're a fitness enthusiast or simply looking to stay active during your stay, Comfy Apartment above Pakuwon Mall (with wifi) has got you covered. Stay fit, have fun, and make the most of your stay with our exceptional sports facilities.

Convenient Transport Facilities at Comfy Apartment above Pakuwon Mall (with wifi)

Comfy Apartment above Pakuwon Mall offers an array of convenient transport facilities to ensure a hassle-free stay for its guests. One of the standout features is the availability of a spacious car park, which is free of charge. Whether you are driving your own vehicle or renting one during your visit to Surabaya, you can rest assured knowing that there is ample parking space available for you at the apartment. This is especially beneficial for guests who prefer the convenience and flexibility of having their own transportation. With a free car park, you can explore the city at your own pace and easily access the nearby attractions and landmarks without worrying about parking fees or availability.

Discover the Vibrant Neighborhood of Dukuh Pakis in Surabaya

Welcome to the lively and bustling neighborhood of Dukuh Pakis in Surabaya, Indonesia. Situated in the heart of the city, this vibrant area offers a perfect blend of modern conveniences and cultural attractions, making it an ideal choice for travelers seeking a dynamic and immersive experience. One of the highlights of Dukuh Pakis is its proximity to the renowned Pakuwon Mall, which is conveniently located just below the Comfy Apartment. This expansive shopping center is a shopaholic's paradise, boasting a wide array of local and international brands, trendy boutiques, and a multitude of dining options. Whether you're in the mood for a quick bite or a gourmet meal, you'll find something to satisfy your cravings. Beyond the mall, Dukuh Pakis also offers easy access to various cultural and historical sites. Just a short drive away, you'll find the House of Sampoerna, a museum and cigarette factory that showcases the rich heritage of Surabaya's tobacco industry. Additionally, the famous Surabaya North Quay, with its picturesque views of the city skyline and bustling harbor, is a must-visit for those seeking a taste of local maritime culture. With its vibrant atmosphere, diverse dining options, and convenient access to shopping and attractions, Dukuh Pakis is the perfect base for exploring Surabaya. Whether you're a business traveler or a leisure seeker, the neighborhood's dynamic energy and modern amenities make it an excellent choice for your stay in this bustling Indonesian city.

Convenient Transportation Options from Surabaya Airport to Comfy Apartment above Pakuwon Mall (with wifi)

Located in Dukuh Pakis, Surabaya, Indonesia, Comfy Apartment above Pakuwon Mall (with wifi) offers a convenient and comfortable stay for travelers. Getting to this modern apartment from the nearest airport is a breeze, thanks to the various transportation options available. For travelers arriving at Juanda International Airport, the most convenient way to reach Comfy Apartment above Pakuwon Mall is by taxi. Taxis are readily available at the airport and offer a hassle-free and efficient mode of transportation. The journey from the airport to the apartment takes approximately 30 minutes, depending on traffic conditions. Alternatively, for those looking for a more budget-friendly option, public transportation is also available. From Juanda International Airport, you can take a DAMRI bus to Bungurasih Bus Terminal. From there, you can catch a TransJatim bus to Pakuwon Mall. The apartment is located just above the mall, making it easily accessible. Whether you choose to take a taxi or utilize public transportation, the journey from the airport to Comfy Apartment above Pakuwon Mall (with wifi) is straightforward and convenient. Upon arrival, guests can enjoy the modern amenities and comfortable accommodations offered by the apartment, as well as the convenience of being located above a bustling shopping mall.

Discover Exciting Landmarks and Attractions near Comfy Apartment above Pakuwon Mall

Located in Surabaya, Indonesia, Comfy Apartment above Pakuwon Mall offers a convenient and vibrant base for exploring the city's surrounding landmarks and attractions. Just steps away from the hotel, you will find a variety of exciting destinations to visit. One of the highlights nearby is the Waterpark, perfect for a fun-filled day with family and friends. Dive into thrilling water slides, relax in the lazy river, or simply soak up the sun by the poolside. The Waterpark guarantees a refreshing and enjoyable experience for all ages. For those looking to indulge in a culinary adventure, Food Junction is a must-visit destination. This bustling food court offers a wide array of local and international cuisine, ensuring that every palate is satisfied. From mouthwatering street food to gourmet dishes, Food Junction promises a gastronomic delight. Additionally, guests will find convenience in the proximity of several healthcare facilities, such as Puskesmas Balongsari, Puskesmas Pembantu Sumberrejo, and Klinik PHC Benowo. These medical centers provide peace of mind for travelers, ensuring that any healthcare needs can be attended to promptly. With Weta Supermarket and Kidcity in close proximity, guests can easily fulfill their shopping needs and keep the little ones entertained. Weta Supermarket offers a wide range of products, making it convenient for guests to stock up on essentials or indulge in some retail therapy. Kidcity, on the other hand, provides a fun and interactive play area for children, guaranteeing hours of entertainment. Lastly, for any medical emergencies, Royal Clinic and Klinik Pratama Sartika 59 are just a stone's throw away. These healthcare facilities offer reliable services and professional care. Whether you are seeking thrilling adventures, delicious food, shopping opportunities, or convenient healthcare services, Comfy Apartment above Pakuwon Mall's surrounding landmarks and attractions have something for everyone. Explore the vibrant city of Surabaya and make unforgettable memories during your stay.

Convenient Public Transport Stations near Comfy Apartment above Pakuwon Mall (with wifi)

Comfy Apartment above Pakuwon Mall (with wifi) is strategically located in Surabaya, Indonesia, with easy access to several nearby public transport stations. For those looking to explore the city, the Tandes public transport station is just a short walk away from the apartment. This station provides convenient connections to various parts of Surabaya, making it an ideal option for travelers seeking to navigate the city efficiently. Additionally, the Kandangan public transport station is also within close proximity to the apartment. This station offers another convenient transportation option for guests, allowing them to easily reach popular attractions and landmarks in Surabaya. Whether you're planning to visit historical sites, shopping districts, or local markets, the Kandangan station provides a hassle-free way to get around the city. Furthermore, the Benowo public transport station is conveniently located near Comfy Apartment above Pakuwon Mall (with wifi). This station serves as a gateway to Surabaya's vibrant neighborhoods and cultural hotspots. Travelers can easily access the city's renowned museums, art galleries, and entertainment venues by utilizing the excellent transport links provided by the Benowo station. With these public transport options at your doorstep, exploring Surabaya has never been easier during your stay at Comfy Apartment above Pakuwon Mall (with wifi).

A Gastronomic Adventure at Your Doorstep

When it comes to dining options, guests staying at Comfy Apartment above Pakuwon Mall (with wifi) are spoiled for choice. The surrounding area is home to a diverse range of restaurants that cater to all tastes and preferences. For those craving authentic Indonesian flavors, Warung Leko HR Muhammad and Pecel Madiun Bu Pri are must-visit destinations. Indulge in mouthwatering traditional dishes such as nasi goreng, sate ayam, and gado-gado. If you're in the mood for some Asian fusion cuisine, Madame Chang and Gojumong Korean BBQ Surabaya will surely satisfy your cravings. For a more international dining experience, head over to Kudos Cafe - Pakuwon Square, where you can enjoy a variety of Western and Asian dishes in a cozy and modern setting. Craving seafood? Look no further than Artomoro Sea Food, where you can savor the freshest catches of the day. Coffee lovers will be delighted by the aromatic blends and cozy ambiance at Monopole Coffee Lab. And for those who appreciate a good steak, Central Churrasco (Matosinhos) and Meatshop & Gourmet offer a wide selection of premium cuts cooked to perfection. With such a diverse array of dining options just steps away from the hotel, guests at Comfy Apartment above Pakuwon Mall (with wifi) can embark on a gastronomic adventure without having to travel far.

Unparalleled Shopping Experience

Located above the renowned Pakuwon Mall, Comfy Apartment offers guests an unparalleled shopping experience right at their doorstep. With a wide range of shopping landmarks in the vicinity, guests will find themselves spoilt for choice. Just a short stroll away is the G Walk Night Market Surabaya, where visitors can immerse themselves in a vibrant atmosphere while browsing through a variety of local street food and unique souvenirs. For those looking for a more upscale shopping experience, Pakuwon Trade Center - PTC is conveniently located nearby, offering a wide array of high-end fashion brands and luxury boutiques. Supermal Pakuwon Indah is another must-visit shopping destination, featuring an extensive selection of international and local retail outlets. Lenmarc Mall, known for its modern architecture and stylish interior, is also within easy reach, providing shoppers with a diverse range of fashion, beauty, and lifestyle stores. Whether you're a fashion enthusiast, a food lover, or simply enjoy exploring unique shopping destinations, Comfy Apartment above Pakuwon Mall is the perfect choice for your stay in Surabaya.

Affordable Luxury: Comfy Apartment above Pakuwon Mall (with wifi) vs. Surabaya's Average Room Price

Looking for a budget-friendly yet luxurious stay in Surabaya, Indonesia? Look no further than Comfy Apartment above Pakuwon Mall (with wifi). With an average room price of just $19, this hotel offers unbeatable value for money. Compared to the average price of a hotel room in Surabaya, which stands at $28, Comfy Apartment above Pakuwon Mall (with wifi) provides a significant cost-saving option without compromising on quality. You'll be able to enjoy all the comforts and amenities of a high-end hotel at a fraction of the price. Whether you're a business traveler or a leisure seeker, this hotel offers spacious and well-appointed rooms that are perfect for a comfortable and relaxing stay. From the moment you step into the lobby, you'll be greeted by a warm and friendly staff who are dedicated to ensuring your stay is nothing short of exceptional. Don't miss out on this incredible deal! Book your stay at Comfy Apartment above Pakuwon Mall (with wifi) today and experience affordable luxury in the heart of Surabaya.

Convenient Location and Impeccable Cleanliness

Comfy Apartment above Pakuwon Mall (with wifi) has received rave reviews from satisfied customers. One of the standout features of this hotel is its great location. Situated above the popular Pakuwon Mall in Surabaya, guests have easy access to a wide range of shopping, dining, and entertainment options right at their doorstep. This convenience factor has been highly appreciated by guests who have found it incredibly convenient to have everything they need within walking distance. Another aspect that has impressed guests is the impeccable cleanliness of the rooms. Reviewers have consistently praised the neatness and cleanliness of the accommodations, emphasizing that they would never hesitate to stay here again. The rooms are meticulously maintained, ensuring a comfortable and hygienic stay for all guests. In addition to the convenient location and cleanliness, guests have also commended the friendly owner of the apartment. The owner's warm and welcoming nature has left a lasting impression on visitors, making their stay even more enjoyable. Whether guests needed assistance or simply wanted to engage in a friendly conversation, the owner was always ready to provide support and create a pleasant atmosphere. Overall, Comfy Apartment above Pakuwon Mall (with wifi) has garnered positive customer reviews for its great location, impeccable cleanliness, and friendly owner. It is the ideal choice for travelers seeking a convenient and comfortable stay in Surabaya.

A Convenient and Comfortable Stay Above Pakuwon Mall

Nestled above Pakuwon Mall in Surabaya, Indonesia, Comfy Apartment offers a convenient and comfortable stay for travelers seeking a vibrant and bustling city experience. With its prime location, guests can easily explore the city's attractions, entertainment venues, and dining options. The hotel's overall rating of 7.3 reflects the positive experiences of many satisfied guests who have enjoyed their stay here. One of the highlights of Comfy Apartment is its excellent location, earning a remarkable rating of 8.9. Situated above Pakuwon Mall, guests have direct access to a plethora of shopping, dining, and entertainment options right at their doorstep. Whether guests are seeking retail therapy, indulging in delicious local cuisine, or catching the latest blockbuster movie, everything is just a few steps away. In addition to its prime location, Comfy Apartment offers a range of facilities to enhance guests' stay. With a rating of 7.0 for facilities, guests can expect modern amenities and conveniences that cater to their needs. The hotel provides complimentary wifi, allowing guests to stay connected and easily plan their itinerary or share their travel experiences with friends and family. The comfortable and well-appointed rooms ensure a restful night's sleep, while the attentive staff strive to provide excellent service, earning a rating of 6.9 for staff performance. Overall, Comfy Apartment above Pakuwon Mall offers a convenient and comfortable stay with its excellent location, modern facilities, and dedicated staff. Whether guests are visiting Surabaya for business or leisure, this hotel provides a perfect base for exploring the vibrant city and enjoying all it has to offer.

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Host

Amenities and facilities

Good6.7

Facilities

Languages spoken
  • Indonesian
Kitchen
  • Dishes and dining utensils
  • Dishwasher
  • Stove
Accessibility
  • Wheelchair accessible
Entertainment
  • Internet
  • TV
  • Wi-Fi
Comforts
  • Air conditioning
  • Linens
  • Private entrance
Things to do, ways to relax
  • Gym
  • Pool
Dining, drinking, and snacking
  • Kitchen
Bathroom and toiletries
  • Toiletries
Layout and furnishings
  • Desk/workspace
Services and conveniences
  • Elevator
Clothing and laundry
  • Closet
Safety and security features
  • Fire extinguisher
  • Smoke detector
Access
  • Keyless access
Getting around
  • Free parking

Location

Dukuh Pakis, Surabaya, Indonesia

Excellent8.7

Location

Airports
  • Juanda International Airport (SUB)
    16.0 km
  • Abdul Rachman Saleh Airport (MLG)
    72.3 km
Public transportation
  • Tandes
    3.5 km
  • Kandangan
    4.5 km
Hospital or clinic
  • Gigi Sehat
    440 m
Shopping
  • Tunjungan Plaza
    7.7 km
Cash withdrawal
  • ATM
    170 m

What's nearby

Popular landmarks
  • Surabaya Town Square
    6.1 km
  • Surabaya's Zoo
    7.0 km
  • Masjid Nasional Al Akbar Surabaya
    7.0 km
  • Bungkul Park
    7.2 km
  • Tunjungan Plaza
    7.7 km
  • Monkasel (Submarine Monument)
    8.3 km
  • Tugu Pahlawan
    8.3 km
  • Sampoerna Museum
    9.1 km
  • Suramadu National Bridge
    9.8 km
  • Pakuwon Food Festival
    14.1 km
Nearby landmarks
  • Miniapolis
    40 m
  • Supermal Pakuwon Indah
    110 m
  • Pakuwon Mall
    170 m
  • Supermal Surabaya Convention Center
    180 m
  • Red Boxx Club
    200 m
  • Pakuwon Trade Center - PTC
    200 m
  • Hypermart
    200 m
  • Pasar Modern Lontar
    310 m
  • Gigi Sehat
    440 m
  • Java yoga
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

No smoking, no pet and no parties Please tell us minimum 2 hour before check in and if you need to park your car Deposit idr 200.000 before check in and it will back max 1x24 hour if there is no damage No Party or group gatherings No Drugs allowed Pets are not allow Do not flush any tissue or woman's pad into toilet We will charge for any damages caused There will be deposit upon check-in time; we shall return the deposit on checkout time Guest must present hard copy of any ID (Passport, KTP, Driving License / SIM) and left it to our staff as guarantee during guest's stay. At check-out time, guest must return the key to our representative office or call our staff to get it. Please let the property know the expected arrival time in advance. Guests can use the Special Requests box when booking or contact the property directly.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Check-in until22:00

Reviews of Comfy Apartment above Pakuwon Mall (with wifi) from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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7.1

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 4.4
  • 4.8
  • 3.6
  • 5.6
  • 5.6
  • 2.0
  • 3.6
  • 7.2
  • 9.2
  • 3.6

Most recent

  • Location score 8.7 out of 10 and is a high score in Surabaya
    Location8.7
  • Value for money score 6.8 out of 10
    Value for money6.8
  • Facilities score 6.7 out of 10
    Facilities6.7
  • Service score 6.7 out of 10
    Service6.7
  • Cleanliness score 6.5 out of 10
    Cleanliness6.5
High score for Surabaya

Rating

9+ Exceptional (11)
8-9 Excellent (4)
7-8 Very Good (6)
6-7 Good (5)
<6 Below Expectation (24)
Guest Type
Language

Show reviews that mention 

Showing 50 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Carmellthya from Indonesia
    Family with young children
    Apartment
    Stayed 1 night in November 2025

    “Affordable apartments”

    Cozy and clean, there's Wi-Fi and complete cooking utensils, and in the bathroom, there are soap and shampoo, although everything is out 😁😁 the TV is already Android and there’s a towel rack outside 👍🏼👍🏼👍🏼 overall, everything is good according to the price 🥰

    Reviewed November 26, 2025
    Auto-translated through generative A.I.
  2. 7.2
    Very good
    Olive from Indonesia
    Couple
    Apartment
    Stayed 5 nights in July 2025

    “Very good”

    Cheap price if you are looking for a place to sleep. Decent room based on its price but the cleanliness of the place needs to be taken care of.

    Reviewed July 27, 2025
  3. 4.4
    prida from South Sudan
    Couple
    Apartment
    Stayed 1 night in February 2025

    “Terrible Experience – Not as Advertised”

    I had a very disappointing stay at this property. The room was completely different from the photos. The building is old, and the room was dusty and unclean, with a strong smell like an old house. The bathroom was extremely inconvenient – the walls were broken, the sink was rusty, and there was even a cockroach. I immediately asked to move to another unit, but it was almost the same. I then requested to move to a different building, but they asked me to pay more. I paid the extra fee, hoping for a better room, but it was equally disappointing. They tried to make the room look aesthetic, but there was no maintenance at all. The walls were dirty from air conditioner leakage, and the bathroom door was broken and very difficult to close. To make matters worse, there was no Wi-Fi and no remote for the TV. I paid more, expecting a better experience, but it was absolutely not worth it. I strongly advise others to avoid this property.

    Reviewed February 25, 2025
  4. 9.2
    Exceptional
    Loise from Indonesia
    Family with young children
    Apartment
    Stayed 1 night in July 2023

    “Overall okay.”

    Overall, it's okay to stay here for a night if you need to be in Pakuwon, West Surabaya. All the facilities at Orchard Tower are good, it's close to the mall, there's a large swimming pool, and a complete gym. The room facilities are standard but there is no stove and the water heater doesn't work. But it's not a problem because the refrigerator, air conditioning, and WiFi are functioning well. The owner is friendly, but we have to contact them first, don’t be spoiled waiting for them to contact you. Hehe... I'm satisfied, I'll definitely come back here if I'm in Surabaya again.

    Reviewed July 06, 2023
    Auto-translated through generative A.I.
  5. 8.0
    Excellent
    Agus from Indonesia
    Couple
    Apartment
    Stayed 4 nights in December 2024

    “Very good”

    Minus: - Furniture Lama jadi terlihat Kotor - tidak ada electric kettle - tidak ada panci hanya ada teflon saja - kompor listrik saat digunakan tidak bisa memanaskan air +-30menit ditunggu air tidak mendidih - closet duduk kamar mandi goyang" - jet wash tidak ada gagangnya Plus: + Terdapat Wifi yg sangat membantu krn letaknya di lantai 36 sinyal sangat sulit xL, Tsel, 3 + Tempat Sangat Strategis akses mall PTC + Parkir Gratis + AC dingin + Nyaman karena tidak bising oleh tetangga + Kasur nyaman tidak terlalu empuk dan jg keras jadi bisa tidur nyenyak + Host Ramah (hanya komunikasi via Whatsapp) + Tidak Perlu deposit Kesimpulan : Kamarnya cukup nyaman, hanya saja Furniture spt tembok, lantai, dan lemari sudah lama jadi terlihat kotor, tapi sebenarnya cukup bersih. Tapi jika dicompare dgn harganya saya cukup puas. Yang paling penting adanya WiFi sangat membantu.

    Reviewed January 05, 2025
Changed to review page 1

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