2024
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Awarded as a top choice of Agoda travelers in 2024.

Cleo Hotel Tunjungan

2 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jalan Basuki Rahmat no 11 Surabaya, Surabaya Center, Surabaya, Indonesia, 60261

Highlights

Shopping center
Location

Location is just right opposite of Tunjagan Shopping Mall.
Top property facilities

Bagus dan fasilitas sangat munpuni
Professional guest services

Staff's hospitality and service was superb.
{0} meters

Facilities

Free Wi-Fi

Free parking

Spa

Front desk [24-hour]

Restaurants

Bar

Sauna

Airport transfer

About us

Cleo Hotel Tunjungan, located in Surabaya's vibrant center, is perfect for two travelers. Next to Tunjungan Plaza, it offers a peaceful garden and rejuvenating sauna, ideal for relaxing after exploring nearby shopping, dining, and entertainment. Cleo Hotel Tunjungan in Surabaya Center offers convenience and comfort for two travelers. Close to landmarks like Monkasel and Grand City Surabaya, it features air-conditioned rooms with free Wi-Fi and optional city views. Guests can enjoy in-room breakfasts and relax at the stylish on-site bar. With easy access to Tunjungan Plaza, local eateries, and historic attractions, it’s an ideal hub for exploration and relaxation. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

7 travelers have booked today.

Location 9.4
Service 8.5
Value for money 8.5
Cleanliness 8.2

Based on 1,382 verified reviews

Location

9.4

Service

8.5

Value for money

8.5

Cleanliness

8.2

Facilities

7.6

Room comfort and qua...

6.9

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Nearest transportation options

Gubeng Train Station is within 1.26 km

Inkopka Station is within 1.29 km

See map

9.4Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 119 places in walking distance!

Parking
FREE
Walkable places
KidZoona
60 m
Tunjungan Plaza
90 m
DAISO
90 m
Tunjungan Mall
110 m
Plaza Tunjungan
190 m
Popular landmarks
Monkasel (Submarine Monument)
1.3 km
Tugu Pahlawan
1.9 km
Suramadu National Bridge
2.2 km
Bungkul Park
3.1 km
Sampoerna Museum
3.6 km
Closest landmarks
Transnet
30 m
Top Ten & Coyote Bar
70 m
Parking Park
270 m
Puskesmas Kedungdoro
290 m
Grahadi Building
300 m

Good to know

Value for money8.5
Location rating9.4
Nearest airportJuanda International Airport (SUB)
Distance to airport13.9 km

Select your room

1/16

Cleo Rooms

15 m²/161 ft²
Max 2 adults
1 double bed or 2 single beds

8.0

Excellent

Room comfort and quality

City view

1/15

Bizz Rooms

15 m²/161 ft²
Max 2 adults
2 single beds or 1 double bed
Preferred by Couples

8.0

Excellent

Room comfort and quality

City view

1/9

Standard Room, 2 Twin Beds

Max 3 adults
1/6

Bizz Hollywood

15 m²/161 ft²
Max 2 adults
1 queen bed

8.7

Excellent

Room comfort and quality

City view

1/4

Biz Queen Room Breakfast Limited Offer

16 m²/172 ft²
Max 3 adults
1 queen bed
1/4

Cleo Rooms - With Breakfast

16 m²/172 ft²
Max 3 adults
1 queen bed
1/6

Standard Room, 1 Double Bed

Max 3 adults
1/6

Standard Room, 1 Double Bed

Max 3 adults
1/4

Bizz Rooms - With Breakfast

16 m²/172 ft²
Max 3 adults
1/3

Bizz Hollywood - With Breakfast

16 m²/172 ft²
Max 3 adults
1 queen bed

Frequently asked questions

You can benefit from your stay at Cleo Hotel Tunjungan even more by making the most of the property's accessible spa services that are offered for all its guests to make your evening even better.

Yes! Cleo Hotel Tunjungan offers laundry service at your grasp for whenever you need your favorite shirts or dresses clean and fresh all throughout your vacation. Please contact the property for more information.

The average travel time to get from Cleo Hotel Tunjungan to the airport is 30 minutes, but please bear in mind that the travel time may vary based on traffic, weather conditions, and time of day.

Cleo Hotel Tunjungan has a total of 7 floors.

Cleo Hotel Tunjungan has a total of 55 rooms.

Cleo Hotel Tunjungan's most popular month where verified guests have stayed the most is in December.

The typical room rate for Cleo Hotel Tunjungan in the past month is 330793.97 IDR, compared to city's average of 301506.69 IDR.

Past solo travelers that have stayed at this property have given Cleo Hotel Tunjungan an average rating of 8.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Cleo Hotel Tunjungan an average rating of 8.7. You can look up on more specific customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated time frame may be charged an additional fee.

More about Cleo Hotel Tunjungan

More about Cleo Hotel Tunjungan

Cleo Hotel Tunjungan

For travelers who want to take in the sights and sounds of Surabaya, Cleo Hotel Tunjungan is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
Enjoy all that Cleo Hotel Tunjungan has to offer! Keep up with all your communications easily with the hotel's free Wi-Fi.
Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Surabaya even more convenient. Guests can enjoy free parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at Cleo Hotel Tunjungan thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel. Enjoy the services offered at Cleo Hotel Tunjungan from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning.
In-room entertainment amenities including the cable TV is provided in some rooms. In some select rooms, you can find bottled water and mini bar at your disposal. Cleo Hotel Tunjungan also provides toiletries in some of its bathrooms for your convenience.

Dining and things to do

Every day at Cleo Hotel Tunjungan begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar. Fill your days with the array of activities and facilities offered at Cleo Hotel Tunjungan. End your days in total relaxation with a visit to the spa and sauna. Get social at the hotel's shared lounge and TV area, where you can meet other guests.

Around the property

Cleo Hotel Tunjungan is the perfect spot to explore Surabaya's fascinating cultural sights and attractions. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 80 m away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 93% of the city's other accommodations.
Ranking higher than 94% of the city's accommodations options, this is a great choice for location.

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Amenities and facilities

Very good7.6

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Sauna
  • Spa
  • Spa/sauna
Cleanliness and safety
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Asian breakfast
  • Bar
  • Bottle of water
  • Breakfast [continental]
  • Breakfast service
  • Coffee/tea in restaurant
  • Coffee shop
  • Fruits/snacks
  • Halal breakfast
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Indoor venue for special events
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area
  • Wi-Fi for special events
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Desk
  • Free bottled water
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Telephone
  • Wi-Fi [free]
  • Window

Food and dining

Breakfast options
  • Continental
Restaurants on site
The Origin Restaurant
  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte

Location

Jalan Basuki Rahmat no 11 Surabaya, Surabaya Center, Surabaya, Indonesia, 60261

Exceptional9.4

Location

Airports
  • Juanda International Airport (SUB)
    13.9 km
  • Abdul Rachman Saleh Airport (MLG)
    75.0 km
Public transportation
  • Gubeng Train Station
    1.3 km
  • Inkopka Station
    1.3 km
Hospital or clinic
  • Puskesmas Kedungdoro
    290 m
Shopping
  • Tunjungan Plaza
    90 m
Convenience store
  • Indomaret
    500 m
Cash withdrawal
  • ATM
    50 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    90 m
  • Monkasel (Submarine Monument)
    1.3 km
  • Tugu Pahlawan
    1.9 km
  • Suramadu National Bridge
    2.2 km
  • Bungkul Park
    3.1 km
  • Sampoerna Museum
    3.6 km
  • Surabaya Town Square
    3.7 km
  • Surabaya's Zoo
    3.8 km
  • Pakuwon Food Festival
    6.9 km
  • Masjid Nasional Al Akbar Surabaya
    8.7 km
Nearby landmarks
  • Transnet
    30 m
  • KidZoona
    60 m
  • Top Ten & Coyote Bar
    70 m
  • Tunjungan Plaza
    90 m
  • DAISO
    90 m
  • Tunjungan Mall
    110 m
  • Plaza Tunjungan
    190 m
  • Wartel Shops
    200 m
  • Gramedia Bookstore
    200 m
  • Parking Park
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 12 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Travel time to airport (minutes)30
  • Airport transfer fee200000 IDR
Extras
  • Breakfast charge (unless included in room price)80000 IDR
The property
  • Year property opened2014
  • Number of floors7
  • Number of rooms 55
  • Most recent renovation2019
  • Number of restaurants1
  • Number of bars/lounges0
  • License Id / Local Tax ID/ Entity Name9120002440357
Parking
  • Daily parking fee0 IDR

Reviews of Cleo Hotel Tunjungan from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.3

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 8.4
  • 10
  • 10
  • 7.6
  • 9.6
  • 8.0
  • 4.8

Most recent

  • Location score 9.4 out of 10 and is a high score in Surabaya
    Location9.4
  • Service score 8.5 out of 10 and is a high score in Surabaya
    Service8.5
  • Value for money score 8.5 out of 10 and is a high score in Surabaya
    Value for money8.5
  • Cleanliness score 8.2 out of 10 and is a high score in Surabaya
    Cleanliness8.2
  • Facilities score 7.6 out of 10 and is a high score in Surabaya
    Facilities7.6
  • Room comfort and quality score 6.9 out of 10
    Room comfort and quality6.9
High score for Surabaya

Rating

9+ Exceptional (202)
8-9 Excellent (83)
7-8 Very Good (132)
6-7 Good (47)
<6 Below Expectation (75)

Review summary

Powered by OpenAI

Located in the heart of Surabaya, this hotel is a top choice for those who want to experience the city's vibrant atmosphere. The rooms are immaculately clean and almost dust-free, which adds to the overall comfort. The staff are also incredibly helpful and friendly, making sure that guests have a pleasant stay. Additionally, the hotel is conveniently situated near a shopping mall and the airport, making it a perfect spot for those who want to explore the city.

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Location

Mentioned in 38 reviews
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100% Positive

Service

Mentioned in 21 reviews
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80% Positive
sentiment-negative-indicator
19% Unfavourable

Cleanliness

Mentioned in 19 reviews
sentiment-positive-indicator
63% Positive
sentiment-negative-indicator
36% Unfavourable

Value for money

Mentioned in 8 reviews
sentiment-positive-indicator
75% Positive
sentiment-negative-indicator
25% Unfavourable

Air conditioning

Mentioned in 7 reviews
sentiment-positive-indicator
28% Positive
sentiment-negative-indicator
71% Unfavourable

Room size

Mentioned in 7 reviews
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100% Unfavourable

Bedding

Mentioned in 6 reviews
sentiment-positive-indicator
33% Positive
sentiment-negative-indicator
66% Unfavourable

Breakfast

Mentioned in 5 reviews
sentiment-positive-indicator
20% Positive
sentiment-negative-indicator
80% Unfavourable

Bathroom

Mentioned in 4 reviews
sentiment-positive-indicator
25% Positive
sentiment-negative-indicator
75% Unfavourable
Showing 539 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    Devi from Indonesia
    Family with young children
    Bizz Hollywood
    Stayed 1 night in December 2025

    “Stay for 1 night.”

    The staff is friendly and quick, especially the FO staff with the ponytail who is very kind. The FO team is also involved during breakfast at the FB service for guests. Recommended because the location is close to the TP. The room service staff is very friendly. It's a pity that the non-smoking room I should have booked was not available, and I ended up being upgraded to a smoking room with a view. Upon entering, the smell of cigarette smoke was quite bothersome since my family has allergies to cigarette smell and smoke. The room for the type I booked is too small for the price during high season at the hotel. I was confused about using the towel because it almost looks the same as the bathroom mat. In the end, we used only one mat; we were given only one pair of slippers. The sheets were also very dirty, smelled like sweat, and looked like they were re-folded after being used. Perhaps the breakfast menu could be more varied with additional options for kids, at least having omelets. But other than that, everything was approved.

    Reviewed January 01, 2026
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  2. 10.0
    Exceptional
    Hilda from Indonesia
    Family with young children
    Bizz Rooms
    Stayed 1 night in August 2025

    “Exceptional”

    The hotel across from TP.. the room isn't big, but the bed is big enough for 2 adults and 1 child aged 5.. the bathroom is clean too.. it's definitely worth it if you like staying in the city center, just cross over to TP, next to it there's a McDonald's, Richeese..

    Reviewed November 14, 2025
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  3. 9.2
    Exceptional
    NorSida from Malaysia
    Couple
    Bizz Rooms
    Stayed 1 night in October 2025

    “Lokasi untuk shopping, makan dan senang dapat Grabcar”

    Lokasi lumayan bagus, opposite Tunjungan Plaza. Ada lift, water heater, kettle, water dispenser (every level). Dari cleo hotel ke Tunjungan Plaza ada jejantas pejalan kaki (ada fasiliti lift di jejantas mudah untuk orang tua) 200m dekat sahaja. Grabcar mudah didapati di kawasan hotel, saya book Grabcar jam 2.30am untuk ke bandara hanya tunggu 3minit sahaja. Receptionist 24hrs, sekiranya tiada apps Grabcar, boleh minta receptionis book bluebird taxi. Di hotel ada perkhidmatan express laundry (siap laundry 3jam paling cepat) atau laundry biasa (siap 6-8jam). Baju diambil dan dihantar di depan pintu kamar. Bilik sempit, untuk bagasi dan ruang solat. Tiada iron/seterika. Boleh buat pilihan bayar cash semasa check-in.

    Reviewed October 03, 2025
  4. 10.0
    Exceptional
    Erick from Indonesia
    Couple
    Bizz Rooms
    Stayed 1 night in March 2025

    “Wonderful holiday”

    A very clean hotel, excellent service, friendly security, a friendly and responsive receptionist, and a professional cleaning service add positive value to this hotel. In addition, the strategic location makes me and my family want to come back and enjoy our vacation at this hotel again.

    Reviewed April 09, 2025
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  5. 10.0
    Exceptional
    Deny from Indonesia
    Solo traveler
    Bizz Rooms
    Stayed 2 nights in March 2026

    “Good service”

    The short trip was very helpful for customer service, because of the delay I couldn't check in on time, but they assisted me with very quick and friendly service.

    Reviewed March 20, 2026
    Auto-translated through generative A.I.
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