2024

Cleo Hotel Tunjungan

Name: Cleo Hotel Tunjungan
Address: Jalan Basuki Rahmat no 11 Surabaya, Surabaya Center, Surabaya, 60261, Indonesia
Price range: room rates from per night (USD) - We Price Match!
Rating: 8.3

2 stars out of 5

Jalan Basuki Rahmat no 11 Surabaya, Surabaya Center, Surabaya, Indonesia, 60261

Highlights

Shopping center

Location is just right opposite of Tunjagan Shopping Mall.

Bagus dan fasilitas sangat munpuni

Staff's hospitality and service was superb.

Facilities

Free Wi-Fi

Free parking

Spa

Front desk [24-hour]

Restaurants

Bar

Sauna

Airport transfer

About us

Cleo Hotel Tunjungan, located in Surabaya's vibrant center, is perfect for two travelers. Next to Tunjungan Plaza, it offers a peaceful garden and rejuvenating sauna, ideal for relaxing after exploring nearby shopping, dining, and entertainment. Cleo Hotel Tunjungan in Surabaya Center offers convenience and comfort for two travelers. Close to landmarks like Monkasel and Grand City Surabaya, it features air-conditioned rooms with free Wi-Fi and optional city views. Guests can enjoy in-room breakfasts and relax at the stylish on-site bar. With easy access to Tunjungan Plaza, local eateries, and historic attractions, it’s an ideal hub for exploration and relaxation. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

7 travelers have booked today.

Location 9.4

Service 8.5

Value for money 8.5

Cleanliness 8.2

Based on 1,382 verified reviews

Location

9.4

Service

8.5

Value for money

8.5

Cleanliness

8.2

Facilities

7.6

Room comfort and qua...

6.9

"The staffs were very kind and helpful (we are locals too)."

"Heart of surabaya city.. easily accessible to chinatown too"

"Baju diambil dan dihantar di depan pintu kamar."

"The room was clean and the bed was comfortable."

"Located infront of Tunjungan Plaza!"

See map

9.4Exceptional

Location rating score

Exceptional location - Inside city center

Popular neighborhood

Exceptional for walking

More details on walking

Parking

FREE

Walkable places

KidZoona

60 m

Tunjungan Plaza

90 m

DAISO

90 m

Tunjungan Mall

110 m

Plaza Tunjungan

190 m

Popular landmarks

Monkasel (Submarine Monument)

1.3 km

Tugu Pahlawan

1.9 km

Suramadu National Bridge

2.2 km

Bungkul Park

3.1 km

Sampoerna Museum

3.6 km

Closest landmarks

Transnet

30 m

Top Ten & Coyote Bar

70 m

Parking Park

270 m

Puskesmas Kedungdoro

290 m

Grahadi Building

300 m

Value for money	8.5
Location rating	9.4
Nearest airport	Juanda International Airport (SUB)
Distance to airport	13.9 km

Select your room

1/16

Cleo Rooms

15 m²/161 ft²

Max 2 adults

1 double bed or 2 single beds

8.0

Excellent

Room comfort and quality

City view

1/15

Bizz Rooms

15 m²/161 ft²

Max 2 adults

2 single beds or 1 double bed

Recommended

Preferred by Couples

8.0

Excellent

Room comfort and quality

City view

1/9

Standard Room, 2 Twin Beds

Max 3 adults

1/6

Bizz Hollywood

15 m²/161 ft²

Max 2 adults

1 queen bed

8.7

Excellent

Room comfort and quality

City view

1/4

Biz Queen Room Breakfast Limited Offer

16 m²/172 ft²

Max 3 adults

1 queen bed

1/4

Cleo Rooms - With Breakfast

16 m²/172 ft²

Max 3 adults

1 queen bed

1/6

Standard Room, 1 Double Bed

Max 3 adults

1/6

Standard Room, 1 Double Bed

Max 3 adults

1/4

Bizz Rooms - With Breakfast

16 m²/172 ft²

Max 3 adults

1/3

Bizz Hollywood - With Breakfast

16 m²/172 ft²

Max 3 adults

1 queen bed

Frequently asked questions

You can benefit from your stay at Cleo Hotel Tunjungan even more by making the most of the property's accessible spa services that are offered for all its guests to make your evening even better.

Yes! Cleo Hotel Tunjungan offers laundry service at your grasp for whenever you need your favorite shirts or dresses clean and fresh all throughout your vacation. Please contact the property for more information.

The average travel time to get from Cleo Hotel Tunjungan to the airport is 30 minutes, but please bear in mind that the travel time may vary based on traffic, weather conditions, and time of day.

Cleo Hotel Tunjungan has a total of 7 floors.

Cleo Hotel Tunjungan has a total of 55 rooms.

Cleo Hotel Tunjungan's most popular month where verified guests have stayed the most is in December.

The typical room rate for Cleo Hotel Tunjungan in the past month is 330793.97 IDR, compared to city's average of 301506.69 IDR.

Past solo travelers that have stayed at this property have given Cleo Hotel Tunjungan an average rating of 8.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Cleo Hotel Tunjungan an average rating of 8.7. You can look up on more specific customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated time frame may be charged an additional fee.

More about Cleo Hotel Tunjungan

Cleo Hotel Tunjungan

For travelers who want to take in the sights and sounds of Surabaya, Cleo Hotel Tunjungan is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
Enjoy all that Cleo Hotel Tunjungan has to offer! Keep up with all your communications easily with the hotel's free Wi-Fi.
Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Surabaya even more convenient. Guests can enjoy free parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at Cleo Hotel Tunjungan thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel. Enjoy the services offered at Cleo Hotel Tunjungan from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning.
In-room entertainment amenities including the cable TV is provided in some rooms. In some select rooms, you can find bottled water and mini bar at your disposal. Cleo Hotel Tunjungan also provides toiletries in some of its bathrooms for your convenience.

Dining and things to do

Every day at Cleo Hotel Tunjungan begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar. Fill your days with the array of activities and facilities offered at Cleo Hotel Tunjungan. End your days in total relaxation with a visit to the spa and sauna. Get social at the hotel's shared lounge and TV area, where you can meet other guests.

Around the property

Cleo Hotel Tunjungan is the perfect spot to explore Surabaya's fascinating cultural sights and attractions. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 80 m away.

Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 93% of the city's other accommodations.
Ranking higher than 94% of the city's accommodations options, this is a great choice for location.

Show less

Amenities and facilities

Very good7.6

Facilities

Most talked about facilities

Languages spoken

English
Indonesian

Internet access

Free Wi-Fi in all rooms!
Internet
Internet services
Wi-Fi in public areas

Things to do, ways to relax

Garden
Sauna
Spa
Spa/sauna

Cleanliness and safety

Breakfast in room
Breakfast takeaway service
Cashless payment service
Daily disinfection in all rooms
Daily disinfection in common areas
Face coverings on staff
First aid kit
Hand sanitizer
Physical distancing of at least 1 meter
Temperature check for guests and staff

Dining, drinking, and snacking

A la carte breakfast
Asian breakfast
Bar
Bottle of water
Breakfast [continental]
Breakfast service
Coffee/tea in restaurant
Coffee shop
Fruits/snacks
Halal breakfast
Restaurants
Room service [24-hour]
Snack bar

Services and conveniences

Air conditioning in public area
Audio-visual equipment for special events
Business facilities
Concierge
Daily housekeeping
Doorman
Dry cleaning
Elevator
Facilities for disabled guests
Indoor venue for special events
Laundry service
Luggage storage
Meeting/banquet facilities
Meetings
Meeting stationery
Safety deposit boxes
Shared lounge/TV area
Smoke-free property
Smoking area
Wi-Fi for special events

Access

CCTV in common areas
CCTV outside property
Check-in [24-hour]
Fire extinguisher
Front desk [24-hour]
Non-smoking rooms
Pets allowed unavailable
Security [24-hour]
Smoke alarms

Getting around

Airport transfer
Bicycle parking
Car park [free of charge]
Car park [nearby]
Car park [on-site]
Rental car
Taxi service
Valet parking

Available in all rooms

Air conditioning
Desk
Free bottled water
In-room safe box
Ironing facilities
LAN Internet in room [free]
Non-smoking
Satellite/cable channels
Shower
Telephone
Wi-Fi [free]
Window

Food and dining

Breakfast options

Continental

Restaurants on site

The Origin Restaurant

Cuisine: Asian, Indonesian, International
Menu: Buffet, A-la-carte

Location

Jalan Basuki Rahmat no 11 Surabaya, Surabaya Center, Surabaya, Indonesia, 60261

Exceptional9.4

Location

Airports

Juanda International Airport (SUB)
13.9 km
Abdul Rachman Saleh Airport (MLG)
75.0 km

Public transportation

Gubeng Train Station
1.3 km
Inkopka Station
1.3 km

Hospital or clinic

Puskesmas Kedungdoro
290 m

Shopping

Tunjungan Plaza
90 m

Convenience store

Indomaret
500 m

Cash withdrawal

ATM
50 m

What's nearby

Popular landmarks

Tunjungan Plaza
90 m
Monkasel (Submarine Monument)
1.3 km
Tugu Pahlawan
1.9 km
Suramadu National Bridge
2.2 km
Bungkul Park
3.1 km
Sampoerna Museum
3.6 km
Surabaya Town Square
3.7 km
Surabaya's Zoo
3.8 km
Pakuwon Food Festival
6.9 km
Masjid Nasional Al Akbar Surabaya
8.7 km

Nearby landmarks

Transnet
30 m
KidZoona
60 m
Top Ten & Coyote Bar
70 m
Tunjungan Plaza
90 m
DAISO
90 m
Tunjungan Mall
110 m
Plaza Tunjungan
190 m
Wartel Shops
200 m
Gramedia Bookstore
200 m
Parking Park
270 m

Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 12 year(s).

Others

When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out

Check-in from: 14:00
Check-out until: 12:00
Reception open until: 00:00

Getting around

Travel time to airport (minutes): 30
Airport transfer fee: 200000 IDR

Extras

Breakfast charge (unless included in room price): 80000 IDR

The property

Year property opened: 2014
Number of floors: 7
Number of rooms : 55
Most recent renovation: 2019
Number of restaurants: 1
Number of bars/lounges: 0
License Id / Local Tax ID/ Entity Name: 9120002440357

Parking

Daily parking fee: 0 IDR

Reviews of Cleo Hotel Tunjungan from real guests

Provided by verified guests of

8.3

Excellent

From 1,382 reviews

Location score 9.4 out of 10 and is a high score in Surabaya
Location9.4
Service score 8.5 out of 10 and is a high score in Surabaya
Service8.5
Value for money score 8.5 out of 10 and is a high score in Surabaya
Value for money8.5
Cleanliness score 8.2 out of 10 and is a high score in Surabaya
Cleanliness8.2
Facilities score 7.6 out of 10 and is a high score in Surabaya
Facilities7.6
Room comfort and quality score 6.9 out of 10
Room comfort and quality6.9

Review summary

Located in the heart of Surabaya, this hotel is a top choice for those who want to experience the city's vibrant atmosphere. The rooms are immaculately clean and almost dust-free, which adds to the overall comfort. The staff are also incredibly helpful and friendly, making sure that guests have a pleasant stay. Additionally, the hotel is conveniently situated near a shopping mall and the airport, making it a perfect spot for those who want to explore the city.

None reported

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Guest Type

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Show reviews that mention

Location

Mentioned in 38 reviews

sentiment-positive-indicator

100% Positive

Service

Mentioned in 21 reviews

sentiment-positive-indicator

80% Positive

sentiment-negative-indicator

19% Unfavourable

Cleanliness

Mentioned in 19 reviews

sentiment-positive-indicator

63% Positive

sentiment-negative-indicator

36% Unfavourable

Value for money

Mentioned in 8 reviews

sentiment-positive-indicator

75% Positive

sentiment-negative-indicator

25% Unfavourable

Air conditioning

Mentioned in 7 reviews

sentiment-positive-indicator

28% Positive

sentiment-negative-indicator

71% Unfavourable

Room size

Mentioned in 7 reviews

sentiment-negative-indicator

100% Unfavourable

Bedding

Mentioned in 6 reviews

sentiment-positive-indicator

33% Positive

sentiment-negative-indicator

66% Unfavourable

Breakfast

Mentioned in 5 reviews

sentiment-positive-indicator

20% Positive

sentiment-negative-indicator

80% Unfavourable

Bathroom

Mentioned in 4 reviews

sentiment-positive-indicator

25% Positive

sentiment-negative-indicator

75% Unfavourable

Showing 539 verified guest comments

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9.2
Exceptional
Devi from Indonesia
Family with young children
Bizz Hollywood
Stayed 1 night in December 2025
“Stay for 1 night.”
The staff is friendly and quick, especially the FO staff with the ponytail who is very kind. The FO team is also involved during breakfast at the FB service for guests. Recommended because the location is close to the TP. The room service staff is very friendly. It's a pity that the non-smoking room I should have booked was not available, and I ended up being upgraded to a smoking room with a view. Upon entering, the smell of cigarette smoke was quite bothersome since my family has allergies to cigarette smell and smoke. The room for the type I booked is too small for the price during high season at the hotel. I was confused about using the towel because it almost looks the same as the bathroom mat. In the end, we used only one mat; we were given only one pair of slippers. The sheets were also very dirty, smelled like sweat, and looked like they were re-folded after being used. Perhaps the breakfast menu could be more varied with additional options for kids, at least having omelets. But other than that, everything was approved.
Reviewed January 01, 2026
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10.0
Exceptional
Hilda from Indonesia
Family with young children
Bizz Rooms
Stayed 1 night in August 2025
“Exceptional”
The hotel across from TP.. the room isn't big, but the bed is big enough for 2 adults and 1 child aged 5.. the bathroom is clean too.. it's definitely worth it if you like staying in the city center, just cross over to TP, next to it there's a McDonald's, Richeese..
Reviewed November 14, 2025
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9.2
Exceptional
NorSida from Malaysia
Couple
Bizz Rooms
Stayed 1 night in October 2025
“Lokasi untuk shopping, makan dan senang dapat Grabcar”
Lokasi lumayan bagus, opposite Tunjungan Plaza. Ada lift, water heater, kettle, water dispenser (every level). Dari cleo hotel ke Tunjungan Plaza ada jejantas pejalan kaki (ada fasiliti lift di jejantas mudah untuk orang tua) 200m dekat sahaja. Grabcar mudah didapati di kawasan hotel, saya book Grabcar jam 2.30am untuk ke bandara hanya tunggu 3minit sahaja. Receptionist 24hrs, sekiranya tiada apps Grabcar, boleh minta receptionis book bluebird taxi. Di hotel ada perkhidmatan express laundry (siap laundry 3jam paling cepat) atau laundry biasa (siap 6-8jam). Baju diambil dan dihantar di depan pintu kamar. Bilik sempit, untuk bagasi dan ruang solat. Tiada iron/seterika. Boleh buat pilihan bayar cash semasa check-in.
Reviewed October 03, 2025
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10.0
Exceptional
Erick from Indonesia
Couple
Bizz Rooms
Stayed 1 night in March 2025
“Wonderful holiday”
A very clean hotel, excellent service, friendly security, a friendly and responsive receptionist, and a professional cleaning service add positive value to this hotel. In addition, the strategic location makes me and my family want to come back and enjoy our vacation at this hotel again.
Reviewed April 09, 2025
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10.0
Exceptional
Deny from Indonesia
Solo traveler
Bizz Rooms
Stayed 2 nights in March 2026
“Good service”
The short trip was very helpful for customer service, because of the delay I couldn't check in on time, but they assisted me with very quick and friendly service.
Reviewed March 20, 2026
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